Mail Robot

[gruessle]

What is Mail Robot?

Den

[Cow Pi]

The mail robot is a pretty cool feature. If someone emails a robot email address, the robot sends a copy of the incoming message to a forwarded address (an address that you regulary check), AND sends a reply message to the original sender. Your reply message is customizable.

[gruessle]

Thank you for the reply

[David Copeland]

Originally posted by Cow Pi
The mail robot is a pretty cool feature. If someone emails a robot email address, the robot sends a copy of the incoming message to a forwarded address (an address that you regulary check), AND sends a reply message to the original sender. Your reply message is customizable.
Have you tested it?

Mine does not work when the custom message is longer than a few sentences.

[Cow Pi]

I tested the email robot using only one sentence as the customized message.

If I use the robot, I would use it kind of like an auto-responder. My message would be short and say something like "We have received your email (see copy below). We will get back to you as soon as possible. Thank you for your email."

I know my message sounds generic and impersonal. It would be great if you could insert a variable like the sender's name and personalize your message a little more. Who knows, it might even do variables now if we could find any documentation for this robot feature.

Good luck with it, Mark

[David Copeland]

Can you test one with a long message for me? I am having problems.

[Cow Pi]

David, about how many words do you want the robot message to be?

I tested a robot message with 212 words (1073 characters). It worked fine.

I also found out that the message MUST BE text only. HTML tags will not work. The robot name cannot be an existing email name. (I suppose the robot name cannot be an alias email either. Have not tested that.)

Hope that info helps.

Good luck, Mark

[ews]

I have a webmaster email address which I use an auto-responder. I need to edit it but with the new email system, I can't seem to locate the editing option. Does the Mail Robot replace the auto-responder option? I tried to establish an auto-reponse through Mail Robot for webmaster but it gives me a "name already in use message." Will I need to setup a bogus mail robot auto-responder and have that forwarded to my webmaster address? I simply can't see the logic here.

[TomD]

I set up a robot yesterday to test (info@mysite.com) and found if I used my ISP address at myisp.net I got an error message but if I used one of my HR addresses (myname@mysite.com) it worked fine.

Is this a feature or a bug?

Thanks,
Tom

[David Copeland]

Originally posted by ews
I have a webmaster email address which I use an auto-responder. I need to edit it but with the new email system, I can't seem to locate the editing option. Does the Mail Robot replace the auto-responder option? I tried to establish an auto-reponse through Mail Robot for webmaster but it gives me a "name already in use message." Will I need to setup a bogus mail robot auto-responder and have that forwarded to my webmaster address? I simply can't see the logic here.
The new system requires that no other functions be set up in the same name.

If you set up john@mysite for an email address, then you cannot have a mail robot or forwarder under the same name. But you can go into the "modify" area for john@mysite to type a vacation response.

[ews]

Are you suggesting that I use the vacation response as a substitue for the auto-response or are you suggesting that I remove the webmaster email account and use the Mail Robot instead? In either case, what will happen with the original auto-responder from the old system that still shows when an email is sent to my webmaster address?

[ews]

Additional posting regarding Mail Robots / Auto Responders may be found at:

http://forums.hostrocket.com/showthread.php?s=&threadid=10024

[David Copeland]

Originally posted by ews
Are you suggesting that I use the vacation response as a substitue for the auto-response or are you suggesting that I remove the webmaster email account and use the Mail Robot instead? In either case, what will happen with the original auto-responder from the old system that still shows when an email is sent to my webmaster address?
One or the other, as you cannot have both.

The mail robot is used to only send the message once to the customer, as the vacation response will send out the response as many times as the client emails that address. The setup for the email is better than the mail robot, in my opinion.

[don5408]

"I set up a robot yesterday to test (info@mysite.com) and found if I used my ISP address at myisp.net I got an error message but if I used one of my HR addresses (myname@mysite.com) it worked fine. Is this a feature or a bug?"

Hi, Tom. When you say "I used my ISP address at myisp.net" are you saying that you sent a test email from you@yourisp to info@yoursite and had problems or that you entered you@yourisp as the "Send copy to:" email addy for a mail robot and had problems with that?

Either way I'd classify it as a "bug" as both should be possible. While I wasn't sure about forwarding from mail robots to off-domain addys I just tested it on my account and it seemed to work fine for me.

Exactly what does the error message you are getting say?

Don

[TomD]

I set the robot up to send a message to tadcs@pacbell.net when someone sent an email to info@tadcs.com. The following is the error message that I received (it must have been sent to the default address for my site). When I changed the robot to send the message to tomdowd@tadcs.com (one of my HR email addresses) it worked fine.


The original message was received at Tue, 6 Aug 2002 20:06:37 -0400 from [66.192.44.242]

----- The following addresses had permanent fatal errors ----- <tadcs@pacbell.net>
(reason: 550 5.1.1 unknown or illegal alias: tadcs@pacbell.net)

----- Transcript of session follows -----
... while talking to nvb.prodigy.net.:
>>> DATA
<<< 550 5.1.1 unknown or illegal alias: tadcs@pacbell.net
550 5.1.1 <tadcs@pacbell.net>... User unknown
<<< 554 5.5.0 No recipients have been specified.[66.192.44.242]