trouble ticket

[Mark]

Come on already, ya'll haven't answer my tt in well over 24 hours, I post on here to get ya'll to try and get ya'll to answer it and ya'll delete my post. This is ridiculous and non-professional, and I'm not going to stand for it. If in 48 hours of the time the trouble ticket was sent, it is not replied to, I will be canceling my hosting with HostRocket.

[Brendan]

What ticket is it and how are you checking the ticket status and what does it say?

-Brendan

[Mark]

Its ticket 45606, I'm checking the status through rocketsupport.com and it says open.

[Mark]

I guess I'm not wanted as a customer....8 1/2 hours left.

[Mark]

4 hours left....

[get_staked]

Personally, I'd not reply to your ticket just because you're giving stupid ultimatums. :-)

Have you guys who complain about TT's not getting answered within 30 seconds of your sending them ever actually hosted with a different company? I've hosted with numerous ones and getting a reply before 24 hours has past is a small miracle unless you're spending more than $1000/month on your service. -shrug-

[Mark]

they asked for the ticket number and everything else, its getting annoying. I need to get this stuff done.

And you saying that you wouldn't answer my ticked, I can tell you would NEVER run a successful business.....

[get_staked]

Probably not. It'd be a nice little exclusive business where the customers don't make childish demands. :-)