subdomain doesn't work!!!

[Cloud]

My domain name is addac.com
I setup a subdomain name as "kslin" about 1 week ago,
then I tried to link http://kslin.addac.com/
it doesn't work! I also emailed you since the problem
occured, never got your reply so far. please tell me what to do!!

[JohnSchubert]

1) Have you created a subdirectory called "kslin" under the public directory? If not, create the directory (mkdir kslin)
2) In the kslin subdirectory, are there any files? If yes to 1 and 2, then you should see a listing of those files. If no files are displaying, then go back to your control panel, click on subdomains, and see if it's listed correctly (typo, case). If not, add the subdomain
3) Use .htaccess to define a default page to load (index or default.htm) and then put that file in the kslin subdirectory. Remember, directories/file names are case sensitive.
4) Post on here how you fixed it :-) or how far you got before quitting

[Aragorn450]

I just looked and it seems like the folder works, and you have got a page there and everything. I would say that you need to make sure you have subdomains enabled. There is a link for doing that on the Add a Subdomain page of your control panel.

If that does not work, send a message to support saying you want to have subdomains enabled and then it should work just fine for you.

Hope that helps!

[sanjiv]

Well yea, but all accounts should have subdomains enabled by default

[WebGruntz]

Well yea, but they aren't.