johnatnro
06-27-2008, 09:39 AM
It doesn't seem that Brendan (ViaTalk CEO) or anyone else from ViaTalk cares much about their customers.
In January ViaTalk was booted out of the better Business Bureau.
How about their billing practices? ViaTalk started with $199 for a full year of unlimited service and then started adding more and more fees. While in the past they have added some fees only after a customer's annual contract has been completed, now they feel free to increase the price whenever they want to, despite having a prepaid annual unlimited contract. In other words it's not just a fee increase, it's another fee increase in what was supposed to be a fixed, prepaid annual plan.
Do they care? Obviously not, when was the last time they posted anything right here on their own forums?
In January ViaTalk was booted out of the better Business Bureau.
How about their billing practices? ViaTalk started with $199 for a full year of unlimited service and then started adding more and more fees. While in the past they have added some fees only after a customer's annual contract has been completed, now they feel free to increase the price whenever they want to, despite having a prepaid annual unlimited contract. In other words it's not just a fee increase, it's another fee increase in what was supposed to be a fixed, prepaid annual plan.
Do they care? Obviously not, when was the last time they posted anything right here on their own forums?