Trying to find a cheap VoIP with good customer service

[jcr678]

Help! I am about to lose my mind. Skype and Vonage have deplorable customer service and I don't know where else to turn. Now I see ViaTalk doesn't have good posts about their service. I just want low-cost VoIP service and dependable customer service without having to drill a hole in the wall where I live, which I don't own. Thanks! (By the way, I am "low tech" so please, please reply in the most basic language possible! :-)

[wxman]

Help! I am about to lose my mind. Skype and Vonage have deplorable customer service and I don't know where else to turn. Now I see ViaTalk doesn't have good posts about their service. I just want low-cost VoIP service and dependable customer service without having to drill a hole in the wall where I live, which I don't own. Thanks! (By the way, I am "low tech" so please, please reply in the most basic language possible! :-)

I've been with ViaTalk now for a couple of months and I have no complaints. Call quality has been very good and customer service was very responsive to my trouble tickets. My number was ported from AT&T in less than a week. I signed up for the unlimited calling for $199/yr which also includes the 2nd year free! Averages out to about 8 bucks a month!! Sure beats the close to $40/month I was paying AT&T and that was only for local calls and no long distance! BTW - the control panel is pretty nifty! It's great being able to customize just about everything on your phone including ring time, Do-not-disturb, call blocking, etc. IMO ViaTalk is a great value!!

[jandy]

I've been with ViaTalk for over a year, and the service has been of high quality and very reliable. I visited these forums a lot when I first got started a year ago, as I had some questions as I was "tweaking" the system. However, this is the first time I've been here in a long time. So keep in mind that only those having problems generally occupy the forums. There are many customers (like me) who are having a great VT experience and who don't come to the forums simply because everything is working great.

[t51956]

I've been using ViaTalk for almost 4 weeks and could not be happier. Vonage almost caused me to lose my mind and hunt them down. I've had a few glitches with ViaTalk and they fixed them within a day via email. I was impressed since Vonage could not even get my voice mail to work after three weeks of calling almost daily and being on the phone for an hour each time. I couldn't be happier and they have more features. Of course they need to try and catch up with Google's GrandCentral services--they have some killer features.

[kieranmullen]

Check out the reports at broadbandreview.com or broadbandreports.com

I was with vonage for a few years when they first came out and they were great, but expensive.

Viatalk is ok but be prepared to have a backup in place. Something like magicjack.com or skype for a low cost backup. Magicjack has had its issues to but the price cant be beat.

[leenoack]

You want great customer service? Try Phone Power VOIP. I was with them previously. Emails answered within hours. Customer service via telephone produces quick help.

[VTAllan]

I'd recommend testing out the customer service then. Give a couple calls with a few questions, send in a ticket or two. That sort of thing. This goes with any company you're looking into.

[creddick]

The last year I spent with VT has been the worst possible customer service episode I will try to forget. Like that movie 'Groundhog Day' with Bill Murray... it just keeps coming back around over and over again. Now granted, I joined on back at the SunRocket fallout, but having to pay for priority support just to get someone to answer the phone raised an instant red flag that I was in for a year-long disaster.

I'd suggest starting off month to month before you commit to anything you'd end up regretting.

[CirtexHosting]

I would agree. Short discussion before subscribing is the best thing you can do.

[johnatnro]

I agree 100% with trying month-to-month first. However, that may not help if you decide to save money on an annual plan after a few months. I've had VT for about five months. The first four were quite good, but over the last month I have had numerous issues, none of which VT can correct yet.

Good luck!

[kam11]

Call quality has been very good and customer service was very responsive to my trouble tickets. My number was ported from AT&T in less than a week. I signed up for the unlimited calling for $199/yr which also includes the 2nd year free! Averages out to about 8 bucks a month!! Sure beats the close to $40/month I was paying AT&T and that was only for local calls and no long distance! BTW - the control panel is pretty nifty! It's great being able to customize just about everything on your phone including ring time, Do-not-disturb, call blocking, etc. IMO ViaTalk is a great value!

[kieranmullen]

Dont forget the fees they tack on.

Many people do not realize that they would be better off paying per miuntue from a company like les.net instead. http://les.net/products/product_ipdidusa.php

[asterisk54]

ViaTalk works great with me...http://storeyourpicture.com/images/signature_Webdesigns.jpg

[kieranmullen]

Good job replying to a really OLD thread.

ViaTalk works great with me...http://storeyourpicture.com/images/signature_Webdesigns.jpg

[Dannie Lon]

Customer service is not something that will generate you a sales directly, but customer service is something that is really important for any business. Actually, good customer service can generate you a sales as good as a well-trained sales agent does. The question is: how to make a customer serviced that will generate sales?