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View Full Version : Open Letter To ViaTalk Re: Abhorent Customer Service


drasch
10-27-2007, 04:13 PM
I've written about my challenges with Viatalk on my blog.

http://www.davidrasch.com/2007/10/11/open-letter-to-viatalk/

An excerpt:
"John,

I resort to filling your inbox as only a last resort. I signed onto Viatalk at the recommendation of a colleague. He’d converted to Viatalk from Vonage several years ago and had been quite satisfied. I signed up for Viatalk back in July and early indications were mixed. On one hand, I received very quick replies to the tickets I filed, but I ran into problems almost instantly that seem to have plagued my setup since then."

At this point, I'll be in contact the BBB.

-David

ravneetg
10-28-2007, 01:00 PM
David;

I am in touch with BBB too, ViaTalk seems like nothing more than a Scanvenger company, with no respect to Customer Service and promises.

While they were busy gathering ex-SunRocket customers, they forgot about the customer service (if they ever knew what is Customer Service?).

-Ravneet

ravneetg
10-28-2007, 01:14 PM
Here is the Issue number with BBB 9D63-71E%

littleminx
11-03-2007, 02:31 PM
how sad is it that they don't even monitor this forum to defend themselves.