call to london

[infield]

Hi I'm trying to get a call through to a London hotel from the US for a reservation.

the number is listed as 0871 984 6333 on their site. I have an asterisk system setup so I have to hit 9 for an outside line.

I have tried

9 - 011 - 44 - 0871 984 6333

and

9 - 011 - 44 - 871 984 6333

any tips?

Thanks,
-marc

[vtnnc]

Second version of the number should work. Always drop the 0 when dialing from abroad, use it when dialing in the UK. Tried a regular phone just to see if that option rings through?

[infield]

Thanks vtnnc,

must be a trixbox thing. I keep getting a service unavailable recording (which I always get when I dial a number wrong). I called viatalk support and they said wait after dialing 011, but that's not possible with trixbox. Went straight through on my cell.

Thanks again

[littleminx]

interesting, i never drop the 0 when calling the UK and i've never had a problem getting through

HOWEVER; my touch tones have not been working with viatalk service.

Since september automated systems cannot pick up the tones and eventually hang up on me.

a ticket was submitted sept 24 - it's now nov 3 and other than asking for further information i've not gotten a response as to why it's happening..

[infield]

Thanks for the info. I never figured it out. I can call certain UK numbers but others I never got to work. I ended up using my cell in this case, not cheap.

Thanks,
-marc

[littleminx]

well that stinks! wonder if you should submit a ticket.

[infield]

I called in and after 30min (at least) on hold the person was not very helpful, just a "try it without the zero, any other questions?". I am happy with viatalk as a service. But the customer support is pretty much lame and uninformed.

Maybe it's a trouble ticket, or maybe it's "user error" I don't know, and it seems there is no easy way to figure it out with via:talk.

I have never seen an owners manual from these guys. Quick start and FAQ just don't cut it. They need to invest in a basic manual and sub 5min hold times otherwise in time people will jump to the next service.