RUSHnATL
08-30-2007, 04:44 PM
When you have a successful # port did you lose all your old "settings" or customized options?
Specifically - Custom Caller ID for incoming calls? Blocked Caller List? E911?
My problem -- I was ported from AT&T and I can now log into the site with my ported # rather than the old temp VT #. However almost all references on my billing site reference the old VT #. When I check my call log all calls are showing up as their default Caller ID (i.e. "cell phone GA") and some numbers I know I blocked before are getting through and do not appear any any blocking ability.
On some options there is a drop down option that has the old VT # in it, but not my new ported number so I don't know if I'm setting up this stuff again just to have it go bye-bye sometime or if this time it will stick.
Did anybody else have this same problem? Is this just a side effect of the porting or did something go askew when I got ported?
Finally, and a rather SERIOUS issue, but I'm not willing to waste my time on hold for this...
My E911 has the wrong ported # on it. There are two 1's before my area code . It should be "1770", but it shows as "11770" then my number. When I try to edit the E911 info it will not let me so I've given up.
This is serious because I have a 18month at home and if my wife should have to call 911 I'm worried it will not be accurate. My old VT # shows the correct information, but I'm not sure if that's current on the E911 system or not. So for the time being I've told her if she needs 911 while at home to call on the cell phone.
Hopefully others have similar stories and the "fix" to some of this. I'm just waiting for VT to get back around to reading trouble tickets to hope the E911 stuff gets fixed. It's #3 of my open trouble tickets that go back to 8/16.
Specifically - Custom Caller ID for incoming calls? Blocked Caller List? E911?
My problem -- I was ported from AT&T and I can now log into the site with my ported # rather than the old temp VT #. However almost all references on my billing site reference the old VT #. When I check my call log all calls are showing up as their default Caller ID (i.e. "cell phone GA") and some numbers I know I blocked before are getting through and do not appear any any blocking ability.
On some options there is a drop down option that has the old VT # in it, but not my new ported number so I don't know if I'm setting up this stuff again just to have it go bye-bye sometime or if this time it will stick.
Did anybody else have this same problem? Is this just a side effect of the porting or did something go askew when I got ported?
Finally, and a rather SERIOUS issue, but I'm not willing to waste my time on hold for this...
My E911 has the wrong ported # on it. There are two 1's before my area code . It should be "1770", but it shows as "11770" then my number. When I try to edit the E911 info it will not let me so I've given up.
This is serious because I have a 18month at home and if my wife should have to call 911 I'm worried it will not be accurate. My old VT # shows the correct information, but I'm not sure if that's current on the E911 system or not. So for the time being I've told her if she needs 911 while at home to call on the cell phone.
Hopefully others have similar stories and the "fix" to some of this. I'm just waiting for VT to get back around to reading trouble tickets to hope the E911 stuff gets fixed. It's #3 of my open trouble tickets that go back to 8/16.