Priority Customer Service....why?

[cschmidt41]

Why should we have to pay an extra monthly fee to get good customer service? If you don't pay it you get the regular poor service with hours spent on hold, where "our time is important to Viatalk.....yada yada yada....."

[Heat305]

Why should we have to pay an extra monthly fee to get good customer service? If you don't pay it you get the regular poor service with hours spent on hold, where "our time is important to Viatalk.....yada yada yada....."

I second you. Recently the support channel has gotten bad since signing up. I am still waiting for replies to my tickets. I was gonna bring a family member over but now I will have to wait on that. The CEO keeps asking to have patience and that they are hiring more people. I can't see the difference in support and it's been a month now since SR has gone belly up. VT what are you guys doing up there? Are you really listening to us? Or are you just buying time with the broken promises?::(

[jokeworm]

priority support was worth the extra $$'s a few weeks ago, however i have just sat on hold for close to 30 mins WITH priority support to get hold of someone ....

The problem ... A PRIORITY SUPPORT TICKET that i sent a few days ago asking them to cancel my priority support was not actioned - and i was billed for it this morning.

I signed up for Priority support hoping that it would mean i would not have to sit online and wait for people ... guess that one didnt work out how i had hoped.

Summary.

They take 1.95 per month - they still ignore priority support tickets, and phone hold times are still 30 mins +

still -i'm glad that they are busy providing other people with great customer service .. it must just be me that didn't get any.

;)

[Heat305]

Why should we have to pay an extra monthly fee to get good customer service? If you don't pay it you get the regular poor service with hours spent on hold, where "our time is important to Viatalk.....yada yada yada....."

I hear you. If anyone uses the "BYOD" option and switched to another provider come back and post your findings. VT has brought this on themselves.

If I wanted this type of treatment I can switch back to my cable company. C'mon VT.8)

[RiDdLeR]

I dont think there should even be a PRIORITY SUPPORT ...We are all customers and should not have to pay extra to be treated as such...

[creddick]

I had upgraded to priority support... and now I don't want it anymore... but there's no way to 'downgrade' online... at least from what I can tell. Has anyone been able to cancel this service?

[KLH]

I had upgraded to priority support... and now I don't want it anymore... but there's no way to 'downgrade' online... at least from what I can tell. Has anyone been able to cancel this service?


Isn't that the way most business work though? You can signup for something online, but to cancel, you must call..
At least with ViaTalk you can write (submit a ticket).

[eladouceur]

You can not knock the cost of vt and I have found when I need help I am taking care of in a timely manner. I do not mind paying the extra 1.95 it is still cheaper than most

[Lily2009]

Recently the support channel has gotten bad since signing up. I am still waiting for replies to my tickets. I was gonna bring a family member over but now I will have to wait on that. The CEO keeps asking to have patience and that they are hiring more people. I can't see the difference in support and it's been a month now since SR has gone belly up. VT what are you guys doing up there? Are you really listening.