imacamper
07-31-2007, 11:10 AM
I am a SunRocket refugee that signed up with ViaTalk's BYOD program after reading mostly good things about them in the forums. I finally got my confirmation email and followed the instructions at http://gizmopasswords.blogspot.com to configure my Innomedia ATA for use with ViaTalk. First I followed the "Is Your Gizmo Bricked?" reset instructions and then the configuration instructions. I was happy to find that my phone appeared to be working!!!
But after several calls where the other party couldn't hear me or I couldn't hear him, I began to investigate the issue and tested with another phone where I could hear both sides of the conversation. There's about a 1/2 to 1 second delay between the two phones. For example, if I say "hello" on one phone, I hear it about 1 second later on the other phone.
I pinged the various proxies (I'm in Sacramento, CA) and all are around 120ms - 160ms with the exception of Houston at 80ms - 90ms so I set my proxy to Houston. No change. I played with jitter buffer settings and voice packet sizes but still no change.
Finally I called ViaTalk support and waited 3 1/2 hours to speak with someone. He confirms I have a latency issue as the latency is 1200 ms. I explain that I didn't have these issues with SunRocket and testing my line at several of the VoIP test sites indicates my Internet connection is well within acceptable quality. He says he's sorry by latency issues are something ViaTalk can do nothing about as they are caused by the various ISPs along the way. I understand that but when ViaTalk is the only carrier with which I have latency issues and with its recent influx of customers, I have to think the ViaTalk is having capacity issues.
So any advice or settings to try on my Innomedia before I cancel my service? Anyone else experiencing such issues? I only have about 7 days left before the 14 day trial period ends. As much as I'd like to keep ViaTalk for its price, reputation (I believe service will get better), and features, I'm going to have to cancel if I can't get this worked out.
Cheers,
Drew
But after several calls where the other party couldn't hear me or I couldn't hear him, I began to investigate the issue and tested with another phone where I could hear both sides of the conversation. There's about a 1/2 to 1 second delay between the two phones. For example, if I say "hello" on one phone, I hear it about 1 second later on the other phone.
I pinged the various proxies (I'm in Sacramento, CA) and all are around 120ms - 160ms with the exception of Houston at 80ms - 90ms so I set my proxy to Houston. No change. I played with jitter buffer settings and voice packet sizes but still no change.
Finally I called ViaTalk support and waited 3 1/2 hours to speak with someone. He confirms I have a latency issue as the latency is 1200 ms. I explain that I didn't have these issues with SunRocket and testing my line at several of the VoIP test sites indicates my Internet connection is well within acceptable quality. He says he's sorry by latency issues are something ViaTalk can do nothing about as they are caused by the various ISPs along the way. I understand that but when ViaTalk is the only carrier with which I have latency issues and with its recent influx of customers, I have to think the ViaTalk is having capacity issues.
So any advice or settings to try on my Innomedia before I cancel my service? Anyone else experiencing such issues? I only have about 7 days left before the 14 day trial period ends. As much as I'd like to keep ViaTalk for its price, reputation (I believe service will get better), and features, I'm going to have to cancel if I can't get this worked out.
Cheers,
Drew