Thanks - Great Service!

[Loganster]

I signed up for service on July 16 at 10:48 P.M. using the Bring Your Own Device plan using standard order (no rush).
Only July 18 at 8:55 A.M. I had already received my SIP credentials for my ATA.

The same day my service was established, I sent a number port request for my SunRocket number (which used to belong to my BellSouth/AT&T service.) Within the same hour, I received confirmation that my number port would be completed within 20 business days.

My number ported today... 6 Business days later.

I called technical support one time since establishing service and I was connected to an agent within 10 minutes. The person on the other end was friendly and very helpful.

ViaTalk, your service is outstanding. You truly shine in comparison to other VOIP providers.

[sysjes]

I signed up for service on July 16 at 10:48 P.M. using the Bring Your Own Device plan using standard order (no rush).
Only July 18 at 8:55 A.M. I had already received my SIP credentials for my ATA.

The same day my service was established, I sent a number port request for my SunRocket number (which used to belong to my BellSouth/AT&T service.) Within the same hour, I received confirmation that my number port would be completed within 20 business days.

My number ported today... 6 Business days later.

I called technical support one time since establishing service and I was connected to an agent within 10 minutes. The person on the other end was friendly and very helpful.

ViaTalk, your service is outstanding. You truly shine in comparison to other VOIP providers.

hmm, for every 20 or so bad experiences, there is one good experience... Way to GO VT for shining!!!

[26charlie]

ViaTalk, your service is outstanding. You truly shine in comparison to other VOIP providers.



Do you plan on collecting commissions to reduce your own subscription fee by roping in customers to subcribe to VT, and using your example for what they can expect too?

It wont be an honest sales pitch if you didn't include how a new customer might also anticipate unsatisfactory performance from VT whenever they expand their customer base, like taking new customer's payments and then ceasing all phone and email support communications indefinitely. This delay can happen without warning and wont be followed up by as much as an apology for any inconveniences for the unexpected delays and asking for patience - just to show the customer that they value them.

True or not, any kind of communication is just a courtesy that should be taken for granted from even the least outstanding company.

[jokeworm]

26Charlie .. you also have to accept that many of us have signed up with them and had our product delivered in a timely manner, our port completed quicker than anticipated and our service working better than it ever was before we started with them.

Following your own logic here - are you going to go back and edit all of your negative posts with a warning to the customer that they may in fact get perfectly good service and that your gripes and complaints may not be true for everyone ?

It works both ways here.

[Brian188]

Yup there thousands more SATISFIED customers than there are UNSATISFIED. If you were 100% pleased with your service... Would you be here?

Probably not. Some of us would be but not many. My point is yes you see lots of complaints on here, and not many happy customers. That only because very few people go to a forum, write comment cards, call etc. to say how satisfied they are. The majority of people that do post on a forum, write letters/comment cards are the unsatisfied ones or are having some sort of problems. It's like going to a crack house expecting to find a cop. Yeah, there may be a few there but it's unlikely. And if they are there don't stay long and rarely come back!

(Sorry for the analogy but I couldn't resist)

[26charlie]

26Charlie .. you also have to accept that many of us have signed up with them and had our product delivered in a timely manner, our port completed quicker than anticipated and our service working better than it ever was before we started with them.

Following your own logic here - are you going to go back and edit all of your negative posts with a warning to the customer that they may in fact get perfectly good service and that your gripes and complaints may not be true for everyone ?

It works both ways here.


Something does go both ways - some of us tend to look after the tosser's interests, when they hold all the cards (and the cash) while some care about the feelings of the victims of the toss, who hold no cards.

Someone wants to advertise they are a satisfied with the wolf because it was tame with them, sounds naive in the face of real time evidence of the same wolf biting and tasting the blood of at least one soul and likely to do it again if theres not too much negative publicity from it. Are the satisfied here saying we should look past the wolf biting the inconsequential few and expect there cant be any similar behavior like that from VT again, like the next time they expand their customer base? I'm warning about wolves in the woods while the other isn't. The woles cant eat everyone, so its a given goldylocks can walk the trail until the odds make it her turn to be victim. We need to defang the wolf before setting a picture of a good thing.

Dont get me wrong though, defending the perceived Frankenstein against the unreasonable natives carrying torches ('Red' postings) is a virtue, imo, and theres not enough people doing that. Mobs always want to forgo an examination of the facts, to demand the guilty spot judgments, so they can get immediate feel-good by 'justifiably' tearing things down they dont like.

This is not Frankenstein vs the natives, nor a pedophile vs the neighborhood's parents. Its just the smug guys holding all the advantages over their victims (and holding their cash too) and delivering excellent service to the many, while openly disrespecting the few in here, until their sole recourse for relief of their frustrations is to make Red postings on a forum where the satisfied will knock them if they paint a picture thats TOO different from their experience.
What i implied was they're choosing to ignore the facts that can damage us in the end if we go into things ignorant of the pitfalls that might remain there as long as nobody addresses them. The fact that a service disrespected a few of its customers and likely to do it again, is a good reason to raise the warning flags. People can ignore it if they like, but at least everyone cant say they weren't warned. the same wouldn't be true in the other example. (Looked like he didn't apprciate text that might lower expectations for future roping commissions??)

I've admitted being too redundant with saying the same thing in here - that its unconscionable for a company to act this way to anyone, especially to the few unfortunate customers that simply expected fair treatment after paying a handsome sum in advance, when Any kind of communication would be positive and make all this moot. I came to the forum to get info for why they were ignoring me for so long and hoping to give them some constructive feedback about that being a bad business practice. I googled some details to get more info (never heard of sunrocket till then) and read what the ceo said about his "commitment to the customer". Then was shocked to see these problems of paid customers being ignored by a company trying to expand itself - AOL did the same bad business practices too and proved they'd keep on doing it as long as there were enough satisfied customers to never pressure them for being evil. It was ok to the satisfied for AOL to disrespect their customers as long a it didn't happen to them too. They should have been able to see they could expect AOL to bill their CCs more money for nothing after they left, but as long as they weren't leaving soon, that didn't matter to them. Nobody was conscientious in that community after awhile, leaving only the enablers.

My experiences with VT are enough to make most complainers explode - i signed on during a customer expansion so the wait times were long and the repeated visits to
TS before my phone was working with my old number. That felt good. Magnify that by three because i do all the tech stuff for my sis and dad, who have their own unique problems. I've racked up hundreds of wait hours over 9 months and somewhere along the way it donned on me there were too many problems with the service - (and that the folks were lucky to be insulated from it). It all works now, but my sis is still fussing about the quality after too many set up variations and equipment changes. I have no complaints though because its a cheap service and i dont mind doing a lil work to keep it up.
To me, technical problems are opportunities to learn something - phone contacts can yield more than just fixing problems if something else can be learned from the techs while waiting for the power to cycle.

What gets to me though is willful deception and breech of trust. I dont know if this is what VT is doing, but in the meantime, it sure looks like something to comment on. Theres too much selfishness and deception going around. It would be nicer if we didn't reward that behavior with our complacency and should take every opportunity to stand up and ask them to be accountable, until they acknowledge something.

[26charlie]

The majority of people that do post on a forum, write letters/comment cards are the unsatisfied ones or are having some sort of problems.



Little do they know they're offering themselves up as pinatas to the satisfied, but bored few, looking for a little diversion. That might be a surprise to them, but its probably better than their complaints being totally ignored ;)

[quickercad]

Yup there thousands more SATISFIED customers than there are UNSATISFIED. If you were 100% pleased with your service... Would you be here?

Probably not. Some of us would be but not many. My point is yes you see lots of complaints on here, and not many happy customers. That only because very few people go to a forum, write comment cards, call etc. to say how satisfied they are. The majority of people that do post on a forum, write letters/comment cards are the unsatisfied ones or are having some sort of problems. It's like going to a crack house expecting to find a cop. Yeah, there may be a few there but it's unlikely. And if they are there don't stay long and rarely come back!

(Sorry for the analogy but I couldn't resist)

So what you're saying is most customers of Viatalk are getting quick phone and email responses. And just a few unlucky complainers are having to wait 2 hours on the phone to get cut off and never get responses to online trouble tickets. Yeah Right

[Brian188]

So what you're saying is most customers of Viatalk are getting quick phone and email responses. And just a few unlucky complainers are having to wait 2 hours on the phone to get cut off and never get responses to online trouble tickets. Yeah Right

Nope, what I'm says is exactly what I wrote. Problems with English?

[WithoutService]

Sort of hard to believe that the post is legitimate. I didn't think anyone was getting good service with VT right now.
If it's true then that's great, VT isn't responsible for one person's high blood pressure anyway.
Hope that you are so lucky with them every time something goes wrong.:j/k: