Cancel VIA TALK on your credit card

[hacksurfin]

I have had issues at the get go trying to get a simple BYOD setup. Oh and the Kicker is they are still advertising the $199 for 2 years all over the internet.:suspect: Your best Bet since they only have 6 people on staff is to call your credit card and tell them not to honor any charges for viatalk or hostrocket and find a new provider there are some better ones out there that answer the phone in a matter of 10 callers not 2-3hrs and 100+ callers anytime of the day. WTF. I am giving up on them and moving all of my 11 lines to another carrier. Hay its 10pm est and I have been on hold for 2.5hrs just to talk to someone Wow I am caller #89....

Oh go ahead and try to submit a ticket.... over 4 weeks with no reply and have submitted tickets every week with different question and email addresses. Still nothing just an auto pilot


I guess via talk is still a beta release.

And Packet 8 is just as bad as vonage

Recomendations

zingotel.com
cordiaip.com

[rbmorse1]

:D Well hell with 11 lines gone now and then some others, They will start answering the phone faster.

[hacksurfin]

Just Spoke with a rep at VT after being on hold for 4hrs and 13min should be called VD but anyways. The rep says we sent you an email. I never got one. then they sent me this email as I am talking to them. So switch to via talk and get a VD

Hello,

Thank you for your interest in ViaTalk Broadband Phone Service. Before we are able to process your order, we will need address verification in the form of a utility bill that lists the account owner and intended service address.

You may submit the bill via fax to 518-373-2093 or as a .jpg or .pdf attachment in reply to this email. You may also mail it to:

ViaTalk Processing Dept.
5 Corporate Dr.
Clifton Park, NY 12065

If you have any questions, you may contact support at 1-866-626-7150.


- ViaTalk Processing Dept.

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