Second notice for billing!!!!!!

[jbrannon7]

:mad::mad:

Just got this rude email, have never recieved a first notice, don't have a phone number or any equipment. Viatalk SUCKS!

Don't have an account to log into to pay the f*cking bill.

Dear Joseph Brannon,

SECOND NOTICE: Your invoice XXXXXX is now SEVEN (7) days OVERDUE.


Status: OVERDUE
Client ID: XXXXX
Invoice Number:XXXXX
Invoice Amount:$238.90




Overdue Balance: none

You have THREE (3) days to bring your account balance current.
Please login to pay your invoice(s) online to prevent disruption in your service:
https://support.viatalk.com/billing/


Thank you,

Billing Dept.
ViaTalk.com

Date: 2007/07/26


Generated by ModernBill

[jbrannon7]

Managed to log into my account but everything I try to do says "Access Denied"!

Gotta a lot of nerve making me past due when I dont have anything from ViaTalk.

Viatalk sure knows how to impress new customers, let's see, how many people can I refer to Viatalk? NONE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Joe

[jokeworm]

so you do have an account - or you don't ?

Your first post seems to indicate that they have sent you an overdue notice - but you don't have an account or any equipment ... yet your second post says that you have managed to log-in - which means you obviously do have an account ... of some kind ....

Are you saying that you signed up - but have yet to be activated ?
What exactly have you done so far .. if anything.

I'm not sure I understand. Did you sign up for an account - and your card was not accepted . so they have sent you a notice to pay before they can activate you ?

[jbrannon7]

I signed up on the 17th and provided my CC info, This has been the only correspondence from Viatalk since I signed up.

My CC was actullay charged on the 18th, but then Viatalk backed that charge out for some reason. I called them once and was on hold for 2hrs 45 minutes. I am not doing that again.

I have not recieved any equipment or an email with account info or phone number other than the "2nd notice" posted above.

I tried to log into my account using my old Sunrocket phone number, that I had asked to be ported, saying I lost my password.

Viatalk sent me an email with a password so I can log into an account with my name on it but cannot view any information other than "welcome".

I still resent them sending this type of email when they have not processed my "signup request" in more than 7 business days.

I suspect there will be many more angry SR refugees that signed up the same time I did, because I suspect this email came from an automated system that spits them out 7 days after you sign up. I suppose the administrator never envisioned thier own staff could get so far behind.

They need to get control of thier operations.

I await an apology from a Viatalk representative.

[Ptrowski]

Sit on hold and put the call on speakerphone while you do other things. Obviously there was a reason why the charge was backed out but yet you refuse to call them and find out.

It sounds like you should take your business elsewhere.

[jbrannon7]

Sit on hold and put the call on speakerphone while you do other things. Obviously there was a reason why the charge was backed out but yet you refuse to call them and find out.

It sounds like you should take your business elsewhere.

I called them on 7/24 and waited 2 hrs and 45 minutes and spoke to them, they said everything looked normal. I would love to take my business elsewhere, but they have my CC info and I have already read several stories of people cancelling via Phone and still getting billing notices.

THEY need to get thier sh*t together.

[Ptrowski]

I called them on 7/24 and waited 2 hrs and 45 minutes and spoke to them, they said everything looked normal. I would love to take my business elsewhere, but they have my CC info and I have already read several stories of people cancelling via Phone and still getting billing notices.

THEY need to get thier sh*t together.

Get on the horn right now and cancel it. If you are that worried don't let it linger.

[dashbb]

Agree! CANCEL CANCEL CANCEL.
These guys are biting off waaay more than they can chew. They have no control of thier operations & their systems were NEVER designed to handle such an influx of Sunrocket refugees.

[quickercad]

Sit on hold and put the call on speakerphone while you do other things. Obviously there was a reason why the charge was backed out but yet you refuse to call them and find out.

It sounds like you should take your business elsewhere.

I love these "put your phone on speakerphone and do something else" recommendations. Most SR refuges don't have phone service other than maybe a cell. I know I'll do it at work, my boss would love me on hold for 2 hours, that's what I'm resorting to. Like you want to use your cell minutes for 2 hours on hold. Email requests should handle this, but no one's responding to those either.

[jokeworm]

Email requests should handle this, but no one's responding to those either.

Because they are dealing with all of these people who are putting their phones on speakerphone for 2 hours. ;)

Sign up for skype or use msn or yahoo .... stick $5 worth of credit in the account and call out using your computer.

I made my initial customer service call from my computer.

[jbrannon7]

HAHAHAHA,

Just got my FINAL Notice from Viatalk A$$HOLES.

It says your account has been suspended.

HAHAHAHA I never had an valid, working account, phone number or equipment.

It seems only the automated, insulting, billing system is capable of communication with Viatalk clients.

The worst bunch of morons it has ever been my misfortune to encounter. I think even the DMV has these fools beat.

It has been exactly 10 days to the minute since I signed via the internet, and I have gotten my account suspended for failure to pay, even though I have SPOKEN to them on the phone and they have my billing info and they have failed to provide ANY SERVICE WHATSOEVER!!!!!!!!

Joe

[Ptrowski]

HAHAHAHA,

Just got my FINAL Notice from Viatalk A$$HOLES.

It says your account has been suspended.

HAHAHAHA I never had an valid, working account, phone number or equipment.

It seems only the automated, insulting, billing system is capable of communication with Viatalk clients.

The worst bunch of morons it has ever been my misfortune to encounter. I think even the DMV has these fools beat.

It has been exactly 10 days to the minute since I signed via the internet, and I have gotten my account suspended for failure to pay, even though I have SPOKEN to them on the phone and they have my billing info and they have failed to provide ANY SERVICE WHATSOEVER!!!!!!!!

Joe

Great, so it will be great to no longer see you here. ;)

[jbrannon7]

Great, so it will be great to no longer see you here. ;)


HAHAHA you must work for Viatalk, cause that's thier attitude also.

[connervt]

No, he don't, but I must agree with him.

You really aren't endearing yourself to anyone...

[jbrannon7]

Sorry you don't like my Rants, I bet you have had fine service from Viatalk. In fact I was nice and patient for a week, and I would still be calm and relaxed, but they sent me rude notices of delinquency.

I have NEVER been delinquent on a bill in 50 years, and I don't enjoy thier automated system sending these unfounded emails to me, who knows where else they are going, maybe to a credit agency?

PHUQ them.

I think everyone that comes to this forum researching this company in contemplation of signing needs to know what kind of BullSh*t they are in for.

[jokeworm]

My guess is that your billing address did not match your service address or something similar .. As has been said before - call your card company tell them to deny any charges and move on.

... or stay here .. keep complaining about the bad service you are getting (or not as the case may be) and make yourself look like the fool for going two or three or four weeks or more without a phone service just because you didn't have the conviction to make the decision to cut and run even when you KNEW that things were bad and likely to get worse.


Had this happened to me I'd already be setup and using a phone service with a different provider. You know exactly what the current situation is, you know exactly what you need to do if you want to contact them and fix the problem (wait on hold for a couple of hours .. or a few minutes if you call late at night) and you know exactly how long it is going to take to get your order processed if you do line things out with them (7-10 more days probably)

My mom used to say ...

If you know its going to hurt when you do something - why do you go ahead and do it anyway ?

Wise woman my mom.

;)

[jbrannon7]

My guess is that your billing address did not match your service address or something similar .. As has been said before - call your card company tell them to deny any charges and move on.

... or stay here .. keep complaining about the bad service you are getting (or not as the case may be) and make yourself look like the fool for going two or three or four weeks or more without a phone service just because you didn't have the conviction to make the decision to cut and run even when you KNEW that things were bad and likely to get worse.


Had this happened to me I'd already be setup and using a phone service with a different provider. You know exactly what the current situation is, you know exactly what you need to do if you want to contact them and fix the problem (wait on hold for a couple of hours .. or a few minutes if you call late at night) and you know exactly how long it is going to take to get your order processed if you do line things out with them (7-10 more days probably)

My mom used to say ...

If you know its going to hurt when you do something - why do you go ahead and do it anyway ?

Wise woman my mom.

;)

Actually it was Viatalks error, they simply never billed my card, all the info I provided was correct, they are just to overwhelmed to perform even the simplest task.

Joe

[bilcor]

Hey Joe, I am with you. I did finally get the equipment (15 days after I tried to cancel). Then I get the notice that I will be charged an extra $2.50 per month for E911 Access. I am wondering what is next. I have sent in 3 service request and have tried many times on the phone with no success. I am just going to try the service and hope that they don't go belly up like Sunrocket. I think the best place to take your complaint is on the dslreport forum. At least VTBrenden is on that site.

[kieranmullen]

You can make toll free call for free using gizmoproject.com

You can get call out minutes, call in number, use their software and a headset or...... unlike skype... you can program your own ata (voip adapter) to make outgoing calls.

[wayne8888]

You can make toll free call for free using gizmoproject.com

You can get call out minutes, call in number, use their software and a headset or...... unlike skype... you can program your own ata (voip adapter) to make outgoing calls.

Thats's a great suggestion...thanks. It gives those without phone service a chance of getting through. On the other hand it won't help those who, despite having service, have had the experience of being on hold for 2 to 3 hours (finally getting down to the single digits in the waiting line ....I got to 3 then back to 4 LOL) only to get the message that 'phone support is not available please go online to support.viatalk.com for "24/7" service' (ha.....been waiting on a response via that route since July 21st). I don't blame Joe for his rant. This should be a place wher the good and the bad are aired without fear of censorship. He was polite compared to what others have said. Frustration can lead people to rant. I think that the Sun Rocket thing has obviously overwhelmed ViaTalk's system. The once so-so tech support/customer service has become indescribably horrible (even impossible to exagerate). On the bright side, I love the features available (especially that wakeup call feature). The voice quality is almost as good as what I enjoyed with Vonage. I also don't like that hidden $2.50 per month charge for 911 but it is a great value overall (so no reason to hide it). I paid the $238 in advance for the service and got the free year (so don't have to pay again other than the $2.50 per month) until Feb 2009 (if they last that long). Maybe they would be better off if they suspended adding new customers for a month or so or however long it would take to hire enough new staff to handle the current new and existing customers. This could help them get back to the top of the customer satisfaction heap.
Wayne