Sunrocket to ViaTALK

[xmasbaby73]

:confused:HELP!!! I did an online application to transfer my service to viatalk from Sunrocket on the 19th and as of right now all that shows is order placed. Ummmm how long is this taking?? I'm afraid my service is going to stop any min now with sunrocket and i really don't want to sign up with one of the companies they are choosing for us (sorry but i have little faith in their picks since they just stopped service without any hint to their customers). Can someone please help i've tried calling but i often can not sit on hold for that long since my phone chooses to lose service mid calls (thanks sunrocket!!:rolleyes:)

[dkennedy]

I am another Sun Rocket refugee...My SunRocket service was terminated today Monday 7/23...callers to my home get a busy signal...I have no dial tone...

I signed up with VT via the web on 7/19...I received my email order confirmation...but that's it...the website indicates the order placed on 7/19...no processing information...I've since faxed them my porting authorization form along with my SunRocket billing information page, in hopes of speeding up the process...I hope everything moves along...since I am porting my number that I've had for 30 years from AT&T-->NYNEX-->Bell Atlantic-->Verizon-->Time Warner-->Vonage-->SunRocket--> and now to ViaTalk!!!

[mmfiese]

AS well, I am a victim of Sunrocket. I like the features offered by VIATalk so signed up for VIATalk service on 7/17 choosing the expedited service option and overnight shipping. As of the 23rd I there is no update to the status of my order on the weblink they sent me. The wait to talkk to a representative is over an hour.

Is this typical?

Is servcice any better?

Is there another recommended solution you would suggest?

[stuffman]

Me too on the Sunrocket liferaft.

I have been cut off July 16th and have no at home phone service presently. Signed up with Viatalk on 9/19 too. No update, either.

Will try to call again later.

[mrbobbell]

I also completed an online application to transfer my service from SunRocket to ViaTalk at 6:30pm EDT on Monday, 7/16, one week ago. Until Sunday morning (yesterday), all that showed for my order status was "Order Placed", just like the rest of you.

However, don't abandon hope. As of Sunday afternoon, my status was upgraded... and now I've been "invoice billed" and "number acquired". Hang-in there as obviously ViaTalk has everyone working feverishly to meet the unexpected avalanche of orders, (even on a Sunday afternoon).

I'm still waiting for my equipment to be shipped, but as I paid for expedited service, perhaps the shipment will occur today. Try to be as patient as you can possibly be. (My SunRocket service is "on again, off again" and currently I can receive, but not originate calls.)

[dayapatel442]

I gave up and signed up with Teleblend (sunrocket recomonded transfer agent)and my phone is already working with minutes from my order. Viatalk has not even processed my order in 6 days, I filled out ticket to cancel my order but no response for three days, as support phone call always tells me that there are 80-100 people waiting, and live chat did not responded for 30 minutes, and I gave up waiting for them.

[virak]

I ordered on the 20th...I can't imagine the influx of orders coming in and the amount of work its going to take to get to these orders. Hopefully, viatalk will have the capacity to handle the increase of customers or at least plan for upgrades. I imagine that we will be seeing some growing pains with viatalk. Sometimes it hurts to be on the cutting edge, too bad sunrocket had to piss in the cherrios of this market. Lets hope VOIP will make a speedy recovery and continue to advance and bring us techno geeks more options.

[arvindmo]

I signed up yesterday to transfer my sunrocket account over to VT. Did not get any response in return from Viatalk...not even a email confirmation acknowledging the transaction. I am not sure if my order has been registered with them or if it's lost.

Just curious - how are you guys checking the status of your order...as for me I don't have a login ID or anything that I recieved from VT to login and check status. When I use my SR phone number as user ID VT website doesn't recognize it. :confused:

Thanks.

[sysjes]

So far for me, rebooting the Gizmo gets the phone working again. I've done this twice since receiving the email from Sunrocket that they are shutting down. Voicemail stopped working long ago and rebooting also reset the stutter tone, but the voicemail light still flashes... When my phone stopped working the VOIP light went dark. Rebooting made that light go green.

[bilcor]

So far for me, rebooting the Gizmo gets the phone working again. I've done this twice since receiving the email from Sunrocket that they are shutting down. Voicemail stopped working long ago and rebooting also reset the stutter tone, but the voicemail light still flashes... When my phone stopped working the VOIP light went dark. Rebooting made that light go green.

You are using the phone service that was formed when Sunrocket went south. The company is Teleblend. They are one of the recommended Services that will pay Sunrocket for customers that they can trap. They changed the ATA devices and put in a password so that you can't change the ATA to any other service. I had programmed my unit to be used with Viatalk but the order took so long to process that I missed the chance to get the unit off the line before Teleblend changed and locked the unit. Good Luck!

[bilcor]

Well, I give up!!!!! I have been waiting in line on the support line for over an hour to cancel my application for service. I got down to 12 one time before the line went dead. It has now been 30 minutes and I am at 32. I wonder what number will go dead this time. i tried to cancel the service online but you have to have a number assigned before it will let you fill out the cancellation.

[bilcor]

Well I waited for over an hour then dropped the phone when I was number 1 and the call disconnected!!!! Now I am caller number 35 again. Wow is this ever fun!

[bilcor]

Well it's now 3:31 PM Eastern and I have been trying to get a Customer service rep sense 9 AM. I have been number 1 4 times now. It (the call) cuts off right after it says you are now number 1. I will keep trying until I can cancel this service.

[arvindmo]

:confused:HELP!!! I did an online application to transfer my service to viatalk from Sunrocket on the 19th and as of right now all that shows is order placed. Ummmm how long is this taking?? I'm afraid my service is going to stop any min now with sunrocket and i really don't want to sign up with one of the companies they are choosing for us (sorry but i have little faith in their picks since they just stopped service without any hint to their customers). Can someone please help i've tried calling but i often can not sit on hold for that long since my phone chooses to lose service mid calls (thanks sunrocket!!:rolleyes:)

xmasbaby73 - How were you able to check order status? I requested a transfer from SR as well but VT's website doesnt recognize my SR number when I use it as login ID. I am not clear on how to check my order status since I didn't receive any communication from VT so far.

[daveflack]

OK, I just signed up for Priority Support and voila, my ticket and all issues were address. I guess it's like Priority Mail, you pay more, you get more.

[bilcor]

Hey finally got to the operator after holding for the past 3 hours..... Guess What... She had to transfer me to another department.... Now I am caller number 48. I guess this is going to take all day.

[arvindmo]

:confused:HELP!!! I did an online application to transfer my service to viatalk from Sunrocket on the 19th and as of right now all that shows is order placed. Ummmm how long is this taking?? I'm afraid my service is going to stop any min now with sunrocket and i really don't want to sign up with one of the companies they are choosing for us (sorry but i have little faith in their picks since they just stopped service without any hint to their customers). Can someone please help i've tried calling but i often can not sit on hold for that long since my phone chooses to lose service mid calls (thanks sunrocket!!:rolleyes:)

xmasbaby73 - How were you able to check order status? I requested a transfer from SR as well but VT's website doesnt recognize my SR number when I use it as login ID. I am not clear on how to check my order status since I didn't receive any communication from VT so far...no confirmation, no login info, nothing!

[bilcor]

Well got to number 43 then dumped again by the VT Call Center.
I just noticed that the call goes completely quite like the line is dead, but right before I hung up to call again I got the message that I am caller number 44?????

Ok This really sucks. Waited on the phone until I finally go to 1..... Got the message that Customer Support wasn't available and to use the web site which I tried this AM with no luck after 2 hours online. I will try again later tonight....

[dkennedy]

I am another Sun Rocket refugee...My SunRocket service was terminated today Monday 7/23...callers to my home get a busy signal...I have no dial tone...

I signed up with VT via the web on 7/19...I received my email order confirmation...but that's it...the website indicates the order placed on 7/19...no processing information...I've since faxed them my porting authorization form along with my SunRocket billing information page, in hopes of speeding up the process...I hope everything moves along...since I am porting my number that I've had for 30 years from AT&T-->NYNEX-->Bell Atlantic-->Verizon-->Time Warner-->Vonage-->SunRocket--> and now to ViaTalk!!!

****UPDATE****

I received my welcome email today from VT and my adapter is being shipped. While I wait for my new adapter I configured my SR Gizmo (thanks by the way to VT support for helping me unlock my gizmo). I logged into SR and forwarded my calls from my old number to my new one. Everything is working...now just waiting for the porting to go thru...

[ricky151]

Do You Know what really sucks?

I try to call customer service, and I hold on.

I hold on for 2 hours and 38 minuets.

Finally someone picks up the phone and Hangs Up on me.

That's pretty bad, but you know

What Really Sucks is when it happens a Second Time.

Now don't you think That really Sucks?
__________________

[ricky151]

You know what...It happened again. That Makes Three. They really Do suk

[shaun_st]

Just use the password of: ~~u*9
to get access to the Gizmo from either the LAN or WAN port. If your Gizmo is the newer type use the username of: admin

Once in, remove all the SunRocket / Teleblend settings and put in ViaTalk's suggested settings and everything will work. Disable Auto configure and reset the password to whatever you want.

I am just waiting and waiting to get my number ported now from SunRocket and may have to tweak some settings.

[ricky151]

Just use the password of: ~~u*9
to get access to the Gizmo from either the LAN or WAN port. If your Gizmo is the newer type use the username of: admin

Once in, remove all the SunRocket / Teleblend settings and put in ViaTalk's suggested settings and everything will work. Disable Auto configure and reset the password to whatever you want.

I am just waiting and waiting to get my number ported now from SunRocket and may have to tweak some settings.

I have cleaned out my SR Gismo. I just NEED VT to activate my account, so I can set it up.
I am Really Disappointed with VT. THREE TIMES I was the next caller, (the last call was three hours on hold:mad:) and they picked up the call and HUNG UP. :mad:

[4kics]

:mad:I too ordered service on 7/18, my credit card was charged $238 and then received an email stating they had no phone number currently in my area! I asked them for a refund and still have not received one, nor have I ever received any equipment. After waiting on hold for over 3 hours for the billing department I was disconnected. I feel like I have been ROBBED.

[doccuke]

I'm another SR refugee that is quickly getting the feeling of being screwed again!! They billed my credit card like a flash when I signed up 7/17/07. So far that's all they have done quickly! I paid for expedited service, there's another freakin joke!! I finally got the box the other day, installed it and got confused as hell right off the bat!!

The documentation they gave me said my temp number would be XXX but when I actually connected the box and used the phone the number was YYY, as in a different number. So now I log into my account with the number that is functioning as a userid right?? Yea kool, next day the number is now XXX but everything in my online profile sez it's YYY, I can't change passwords, voicemail won't work and of course I've had no luck getting a person on the phone after hours of sitting on hold and no response at all to multiple tickets I've opened!!!!

I THINK I'VE HAD ENOUGH!!!

This is ridiculous!! Obviously it is a huge effort to take so many SR customers, but they shouldn't have taken on more then they could handle!!

I think I've had enough of VOIP!!!!!!

Hello Verizon!!!

[websterdave]

Maybe I live in a vacuum. I ordered my service on the 20th, got the box 4 days later (with temp # intact) and was ported on 8/6. Never lost service from SR or VT, except during the porting process which apparently went quickly because only one caller got the message "the number you are calling is not in service". Also never had any of the other problems with dialing, etc, etc.
I will admit to waiting on the line for 30 minutes for a rep., but I was never hung up on, and they answered my question- or should I say they tried to, but could they know exactly when my # was to be ported?
Sorry, but for the most part, things went as expected for me!

[rick2210]

After paying my $199.00 annual fee plus setup charges, postage, etc. I end up with nothing.

I had ViaTalk previously before departing back to Bellsouth to save some money with bundled phone and DSL but the DSL was crappy so I went back to VOIP --- SunRocket!

Now that SunRocket has gone belly up, I mistakenly thought that ViaTalk might have improved in the customer service department, but alas was sadly mistaken. There is an onl saying - Fool me once, shame on you. Fool me twice, shame on me.

At least I got canceled before the 14 days were up. ViaTalk has to have the WORST customer service of ANYBODY! You could have least answered ONE ticket. Oh I'm sorry, you did.. The two tickets I entered to cancel my service.

To be fair, I did get informed that I had qualified for the 3 month buyout - AFTER I HAD ALREADY CANCELED!!!!

[adam1991]

No, I don't think that really sucks.

I think that's karma.

[bps7275]

Maybe I live in a vacuum. I ordered my service on the 20th, got the box 4 days later (with temp # intact) and was ported on 8/6. Never lost service from SR or VT, except during the porting process which apparently went quickly because only one caller got the message "the number you are calling is not in service". Also never had any of the other problems with dialing, etc, etc.
I will admit to waiting on the line for 30 minutes for a rep., but I was never hung up on, and they answered my question- or should I say they tried to, but could they know exactly when my # was to be ported?
Sorry, but for the most part, things went as expected for me!

I think your case is more the exception than the rule websterdave. I signed up on the 19th and to date have not received any hardware nor any confirmations even that my LOA port request and contract buyout forms have been received. Today marks 21 days since sign up and counting...

Consider yourself very lucky (or you have very good karma ;))

[dkennedy]

****UPDATE****

I received my welcome email today from VT and my adapter is being shipped. While I wait for my new adapter I configured my SR Gizmo (thanks by the way to VT support for helping me unlock my gizmo). I logged into SR and forwarded my calls from my old number to my new one. Everything is working...now just waiting for the porting to go thru...

Well today I got home and my number has ported over :D

I checked my computer and I had received an email from VT advising me that my number ported with instructions on how to upload the new settings. My port started on July 26 and today is Aug 9 for a total of 11 business days!!!

Considering it took 43 business days to port from Time Warner to SunRocket this was pretty darn good!!!

Thank you VT :p

[Tombo]

I signed up last night at 10:30p, immediately got my confirmation letter telling me it can take 3-5 days to process my order.

At 11:08p, I got an email with all of my account details and so forth.

While waiting for the new device, I went to the Softphone config button, got my info and reconfigured my device with the new viatalk info and it works like a champ.

I am not sure why you guys waited so long. I had everything up and running in under 45m from placing my order.

[bps7275]

I am not sure why you guys waited so long. I had everything up and running in under 45m from placing my order.

Because you're joining up after the rush. It's good to hear that new orders are going through so quickly.

[ricky151]

WoW !!! Who DiD You Blow, I mean Know

[mdrexcel]

I signed on to ViaTalk from SunRocket 7/18. I have received no equipment yet. I got instruction yesterday on how to get the softphone. Softphone NOT working. I have been on the phone since 8:30 this morning (now 1:30 p.m.) and have been dropped twice. I am now number 60 after 30 minutes and don't know if I am going to ever get through to get the softphone working. It keeps giving me a Registration Error : 404 not found.

HELP!!

[ricky151]

Sorry to say, but

You'll Never Get Through. :(

I you already received your soft-phone info.

Your Equipment should arrive in a day or two.

[rbhiro]

I ordered svs on 4 Aug, still no contact form your company. I also sent 3 emails with no response. Can someone please call me on my cell, please see application for cell #.

[ricky151]

I ordered svs on 4 Aug, still no contact form your company. I also sent 3 emails with no response. Can someone please call me on my cell, please see application for cell #.


Aug 4th?? I think you have a way to go. :( There's people screaming from July 18th. I was one of them until about two or three days ago.:redfaced:

I do have to say I love the service. There's So many options and things you can do with this phone service. :redfaced:

I also have to admit, it was worth the wait. I'm praying I don't have any problems because right now their customer service Suks. :mad:

You can always get a Magic-Jack for about $40.00, until your service is up and running. I did and it helped me out a lot. :D

[bizmanindiana]

Ok, I have to add to this madness. I signed up on July 18, they invoiced me on the 30th, and still the order has not been shipped. That's 27 days and counting. Oh yes, any assistance from their support team is vapor.

[crybaby3501]

I signed up on the 16th and i was ported today.
So it may be another few days for you

[hixsongirl]

Well i am also a former sunrocket customer. I to signed with VT for the reason they offered same pricing and mostly the same features. But signed on the 27 of july and billed on aug 3. They seemed to have no problems with billing. I have heard nothing from this company and too wonder if i will be able to jump this sinking ship with a refund. Sadly disappointed in customer service, I have not been issued a temp number or received any equipment. I feel very in the dark here and like they really don't care what their customers think, current or potential. I too am on the search for another simular company and still plan to stay voip, or digital voice phone. But I feel VT have had plenty of time to let us all know what is going on and how much longer they need to get updated to handle their new customers. They haven't even tried to inform anyone and even after long holds, they seem to drop your call on purpose. Why? Because they have no excuse or answers but they managed to efficently debt credit cards and payment sources all in a timely manner. Continue to fell very frustrated with ViaTalk

[GRANDPAGEO34]

Can anyone please tell me how to reset my SR modem so that I may use my phones? VT has been paid - power blend(?) has usurped the SR modem & I can't even do 800 #s!

[cmveld]

Google search for gizmo or "reconfigure gizmo". There are step by step directions on there. It helps to find the model on the bottom of your gizmo too.