mynpo
07-22-2007, 07:01 PM
Ok, first things first... I normally don't just plead to the 'community' when I experience a problem. I am a very level headed person and more then reasonable.
I initially subscribed to both Sunrocket and Viatalk for residential use. My wife and I enjoyed the savings and decided to implement 2 additional VT lines for her business. (Incidentally, we also recommended others who joined too by just word of mouth - no refferal just cuz.)Well shame on us because we didn't catch that VT had double billed us for 1 of the 2 VT lines (in effect billing for 3 lines).
A year later our business is faced with making cutbacks and the 2 additional VT lines were part of those cutbacks (as well as office space). Anyway, it was at this time we noticed the billing error and a ticket was submitted.
We have waited quite patiently but have contacted CS a couple of times although it has been difficult since it appears we have completely left VT (we have not... we still maintain our residential service). In other words the business accounts do not have a login and our communication is via email only because we cannot access the ticket area any longer.
It's going on 3 months since the ticket was created and we were told a refund was on the way but still no check (no, a credit card can't be credited because of the time frame of the error).
I have intentionally left out the ticket number because the last time we contacted CS we were told that by inquiring on the ticket we were pushing it to the BOTTOM of the queue. I have contemplated complaining to the BBB online link on the home page of VT but I hate giving up! I am truly satisfied with my residential service and was happy with the business lines but come on this is wrong.
I'm glad I'm not desperate or destitute, after all a business line isn't the $199 for 2 year (sometimes) deal.
Any suggestions?
I initially subscribed to both Sunrocket and Viatalk for residential use. My wife and I enjoyed the savings and decided to implement 2 additional VT lines for her business. (Incidentally, we also recommended others who joined too by just word of mouth - no refferal just cuz.)Well shame on us because we didn't catch that VT had double billed us for 1 of the 2 VT lines (in effect billing for 3 lines).
A year later our business is faced with making cutbacks and the 2 additional VT lines were part of those cutbacks (as well as office space). Anyway, it was at this time we noticed the billing error and a ticket was submitted.
We have waited quite patiently but have contacted CS a couple of times although it has been difficult since it appears we have completely left VT (we have not... we still maintain our residential service). In other words the business accounts do not have a login and our communication is via email only because we cannot access the ticket area any longer.
It's going on 3 months since the ticket was created and we were told a refund was on the way but still no check (no, a credit card can't be credited because of the time frame of the error).
I have intentionally left out the ticket number because the last time we contacted CS we were told that by inquiring on the ticket we were pushing it to the BOTTOM of the queue. I have contemplated complaining to the BBB online link on the home page of VT but I hate giving up! I am truly satisfied with my residential service and was happy with the business lines but come on this is wrong.
I'm glad I'm not desperate or destitute, after all a business line isn't the $199 for 2 year (sometimes) deal.
Any suggestions?