BYOD - Getting your numbers

[tradergordo]

I did a BYOD order and haven't heard anything back from them in 3 days, I was hoping for faster turn around. I tried calling customer service at : 1-866-626-7150 and just get a recording that the number is not in service, then it goes to voice mail where it gives an error message that the box is full :)

Is there any other way to expidite a BYOD order? I don't think I had any missing information on my order, but who knows...

[JDazell]

My guess on the situation is as follows.

If you chose BYOD.
If you have not heard and it has been more than one business day.

They did not say this but I have been in customer service long enough to figure out what happened. Something was not correct or not filled out in my online application. When it rolled up to the top, it got tossed back down to the bottom, with the intent to follow up later after they processed the ones that were complete.

Get on the Customer Support Line and talk to them.
Do Not hang up if at some time during the call you get dead air for up to 20 - 30 seconds...hang on, it happened twice but the recording cane back and I eventually got through. The on line wait for a person was very tolerable.

The CSR was very pleasant and helpful.

It turned out that I missed filling in the "Location" for my VT number.

Once they had that it was no more than 6 minutes and I had my welcome & billing emails.

:D

[VTAllan]

Great to hear about the positive experience. We certainly appreciate your patience in calling us and helping us to get it resolved right away!

[nuzzy]

How about my case VTAllan??

[bazant]

How about my case VTAllan??

ME TOO, ME TOO...

:wave:

[JDazell]

CALL SUPPORT and hang on till they answer.