Another dissatisfied customer

[kicker]

Regretably, I must join those others that are dissatisfied with the service. My problems have been dropped calls and being unable to dial out.

I have been a customer for 7-weeks now, numerous tickets sent in (I can't call them in because the service is unreliable). Been through the "set the DMZ" thing a number of times, bought a new router and still am not getting a good service.

Now, ViaTalk is no longer responding to my e-mails. They requested information on my set up (again), I provided it twice since last Wednesday and followed-up again earlier this week - no response.

Buyer beware.:mad:

They have now motivated me to warn any potential customer away, as well as friends, relatives, aquaintences and even strangers.

[kicker]

8 business days and counting. 10 actual days. No response from Viatalk.

[pl8]

8 business days and counting. 10 actual days. No response from Viatalk.This forum is dead. If you want some action in public, try posting here: http://www.dslreports.com/forum/viatalk

[vtjosh]

I'm not seeing any 8 or 10 day old tickets in any of our queues. Its possible we replied and the message wasn't received by you.

If you'd like, I can look into this for you if you PM me your ticket ID.

[abaldish]

I am sorry, but I have to step up to bat here on Viatalk's side of the matter.

In the beginning I came on board from Vonage with a BYOB, Yes I had some up's and downs and tinkered with the settings, Right now I would say I am ok but there are still hiccups here and there off and on as in echo's and sorts but not bad at all. Some can be passed onto Viatalk servers as testing here shows no problems with the ISP or the routes it takes to get to the servers, I would have to say at times it could be a server overload on that certain server you are connecting to.

But then again this is VOIP and is not a 100% guarantee it is going to work all the time, It is not like your local phone company that has a twisted pair running from the pole to your home, it is via the internet, and there are allot of times when there are outages on the net, Not your ISP or Viatalk’s problem but could be a main router on the net decides it is time to go nuts.

I have went the ticket route and had a ticket sit for 24 hrs and no response, it is not that hard to pick up a phone and call in, as everyone has a cell handy to make calls, And even with a VOIP line, May it be Viatalk, Vonage, Sunrocket or whomever, they always say to use a line that is not on the VOIP line as in testing it will get rebooted, also common sense tells you that.

From allot of the complaints I have seen on Vonage and Viatalk since they are the only two I have used. Also goes back to the ISP in question part of the time and the route the ISP takes to get to the VOIP server it must tie into.

Not flaming at anyone in general but this is VOIPS Voice Over Internet Protocol Sometimes!!!!!

[samej71]

Hello,

Like anyone, I get frustrated when things aren't working well, but I have to admit I've had pretty good luck with the ticket system most of the time.

Some times it does take awhile for them to get back, but that's not very often and those tickets were not time sensitive (I created them with the priority set to "low"). If I had a really urgent issue I'd mark it as urgent or I'd call in. Overall, I do not have any real complaints on the support side of things.

--James

[littleminx]

This forum is dead. If you want some action in public, try posting here: http://www.dslreports.com/forum/viatalk

thank you for this link. i assumed this official forum would be monitored by ViaTalk reps who could [and did] help posters with their issues - sadly i too find that is not the case. :(