HumbleOpinion
06-27-2007, 01:08 PM
I would consider myself an average-joe when it comes to VOIP. I want to save money like anyone else. I saw that ViaTalk had a great price for VOIP so I signed up. I patiently waited for my adapter to arrive, when it did arrive I set it up and everything worked as I expected it to. After using it for the past year I have 'gotten to know' the service a bit better. I originally planned to replace the Vonage service I was using but my ViaTalk calls to Canada frequently result in fast busy signals. I can try for hours and never get through, yet if I use the Vonage line they work perfectly. "That's OK" I think to myself, ViaTalk is so cheap, maybe it will work as a second phone line, plus their web page is cool. So recently I decided to refer a friend looking for inexpensive VOIP service. We carefully went through all the steps to send the email and then sign up using the link provided in the email. After reading stories about people not getting the discount because someone had hit the -Back Button- we were very careful not to make any mistakes. I know this is going to come as a shock but, the process appeared to work without a hitch except .... Nothing happened! I called tech support and they said "Too Bad for you" If the automated process does not work, then we must have hit the -Back Button- during the process. I told them that we didn't hit the back button. My friend now is enjoying their new service, referred by me. ViaTalk Tech support says that there is nothing they can do. There's that word again. No 10% off, No help from Tech Support, No solution to the problem, No changes to the referral program are planned, No obligation for ViaTalk to keep their end of the promise. No more of my friends and associates will be referred by me. I have been tricked by ViaTalk. Have there been any reports of people actually getting their 10% back? Is there a possibility for a Class Action Lawsuit? Do we have any rights in this matter?