No Power supply to the phone adaptor. Trial Period???

[narayanas]

On 21nd I received phone adaptor and when I tried setting up the phone adaptor, I found that it is not getting power supply. Subsequently I called ViaTalk support and informed the same. After verification of the device, they informed me that they are going to ship another device on 22nd with return label for the old one. I have opened a case w.r.t the same and status is showing on "HOLD". I am not sure what it means.

ViaTalk mentions that we have 14 days to try thier service. It has been 14 days since I signed up for the service and I still don't have a working device. I am not sure how I am going to try thier service??? Or I am not quite sure whether to keep thier service or not in this situation????

[Chulo]

The trial period is 14 days from the date you receive your adapter. If you don't have a power cord, they need to make it 14 days from the date you recieve the replacement.

[abaldish]

I would contact them and make sure they note that on your account. This way your 14 days will start once you recieve the new unit.

[narayanas]

Thanks Chulo and Abaldish for your time and suggestions. I have called up the support and requested them place a note on the account.

[narayanas]

Thanks. Finally everything went well and they shipped me new phone adaptor and power card. Everything works fine inluding the number porting which I had requested.