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View Full Version : Disappointed with service


markdraper
06-05-2007, 01:52 PM
Is anyone else experiencing long, long delays when you talk and listen? My service is so bad that it is nearly useless. I cannot use it for business because I can't have clients asking "Hello? Hello? Are you there" for blank spots of 30 seconds or more. I can make calls if I don't particularly care about the inconvenience.

The technical help people have been very unhelpful. I've twice sent them the complete descriptions of the set up I have and they keep sending me an automated email asking for this.

At this point, I would prefer a full refund and to look for a different VOIP supplier. My son recommended viatalk to me but I surely cannot recommend it to anyone else at this point.:mad:

hrtanya
06-06-2007, 01:12 PM
Are you using a SoftPhone, IP phone, or ATA with the service? Also, the symptoms you are describing sound more like packet loss/misroutes than anything else at first glance.