What's going on with referrals???

[Tenor]

Around two months ago, I referred someone to ViaTalk. To be sure that I received credit for the referral, I had the person give me their email and credit card info so that I could do everything myself to personally ensure that the referral "link" would not be broken. Low and behold, it's now two months later and no credit. Another friend of mine had the same problem.

I emailed support staff and they say there is nothing they can do. Even though I like ViaTalk, I will no longer refer anyone if I am going to be jerked around like this.

[gdog123]

After this, I sure will NOT refer anyone else to this service. Their responses were timely to their credit, although it doesn't take long to just say 'no'.

Posted on 28 May 2007 09:08 PM
I referred a new user, Steve H... xxx xxx-xxxx, to your program and was told I should see that referral in the Referrer Discount section. Please let me know the status of this. Thanks.
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Hello Greg,

It appears that the credit has not been applied on your account. Our referral program is an automated system that will only work when the proper referral code is input during the signup. When the person you are referring clicks on the link in the email that gets sent from your control panel, this information is automatically input for them. If they do not use your referral code or do not click on the link that you provide them, you will not be given referral credit as referrals cannot be done manually. If you have any other questions, let us know. Thank you.
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ViaTalk Support
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I just spoke to Steve and he told me he did sign up through the link in email. In addition, I spoke to a CS rep a couple weeks ago who said I would get credit but it takes a little time to show up on my account.

I appreciate your assistance,

Greg.
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Hello Greg,

The discount would have been applied as the signup came through and was activated. If the said person used the link and had "broken" the path at all such as using the back button, clicking another link, or anything of that nature, it will not auto-fill the last page of the order form as it's supposed to. In this case, the referral would never come in as it appears it has not. Please let us know if you have any further questions, thank you.
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ViaTalk Support
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So what you are saying is that you are not going to give me the referral even though I clearly referred him. I sent the email through your system and he signed up shortly after. I have no way of controlling exactly how he signs up but the bottom line is he signed up because of me. You have a new customer because of me. Yet, you are not going to give me the credit? Vonage pulled this same scam on me and that's partly why I left. I hope you reconsider you decision on this dishonest policy.

Greg
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Hello,

We are not trying to be dishonest, our referrals are automated and cannot be added manually. If you have any other questions, let us know. Thank you.

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ViaTalk Support

[fareal]

I've heard too many complaints of the referral system not working. VT obviously insists it works as long as the customer follows the straight and narrow path. Even though some customers say even the straight and narrow path doesn't work sometimes. Either way seems that VT needs to come up with another way to make sure referrals work. Perhaps that can allow the new customer to also email the referrer's info within 48 hours of sign up?

[hixsongirl]

i am sorry, but since i have had on service for a month and they got their first money on august 3, singed up july 27. finally answered a support ticket on aug 27 after i threatened to go to BBB. They then gave me a number but i have yet to see equipment. i again sent several support tickets with no results. then after i complained to BBB in NYC, and saw the growing list of complaints they agreed to sent the equipment but i wanted a refund and they billed me for september when i have had no service. after a multiple hour wait i got through and they said they would take off the september charge and the equipment is suppose to reach me next week after labor day. i still will give a two week trial if it gets here but i filed my complaint and will not think twice about filing a second one if the service is as bad as some are saying. they have no customer support and seems to really not care. it does not really make a customer feel welcome or wanted except they don't have a problem of debting accounts and charge cards, AT ALL. well we know what they appear to think is the most important. COLLECTIONS