No service / no support/ no service phone

[car2589]

I lost service on Saturday. Phone was dead, ISP up reboot didn't work. I called in from my cell and was disconnected after waiting from caller 18 to 6.
Tried again and the service phone was "not available" and the mail box was "full". I put in a ticket and aside from the acknowledgement got no response. When the phone line came up magically on it's on the ticket was closed with NO explaination.

If there is a large screwup at least post an auto message to tell folks calling in whatsup not just try to make them go away!!! Bad bad

carmen:mad:

[jnuzzi]

This may be due to the outage in the northeast. Here is the email that I received. I believe someone also posted about this in the forums.

Northeast Network Outage

Host Level Network Outage


Presently, the datacenter housing our northeast switches is experiencing a network outage. Users who are set for dynamic routing have already been re-routed to failover equipment and users set for static routing have been manually re-routed to failover equipment. This issue should not cause any interruption of service. At this time, any users experiencing trouble with their phone service should contact support at 1 866 626 7150.
Further updates will be posted as more information becomes available.

[car2589]

That sounds like the problem. I didn't get any notice. Phones must have been swamped with callers. I even tried to swap servers , no go! Sounds like I should get on the emil list for the northeast?

[jnuzzi]

Go to this link (http://support.viatalk.com/index.php?_a=announcements) and subscribe to the announcements. That should help you out, at least notification wise. ;)

[firewall]

Go to this link and subscribe to the announcements. That should help you out, at least notification wise.

jnuzzi, thanks for the link, this should help. I disabled dynamic routing a while ago so it will be nice to have a heads up.

[abaldish]

Thanks for that link, I am in didn't even know it was around.