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View Full Version : Trouble playing voicemail .wav file

badarac
05-10-2007, 02:13 PM
I have a Samsung Blackjack cell phone which I send my e-mail to. When I get the e-mail with a voicemail .wav attachment and try and open it I get an error that the file type is unrecognized. Braincast .wav files which are downloaded to the phone play fine in the media player. Has anybody else run into this problem?
sbradshaw
05-10-2007, 03:05 PM
I have moved this to a more appropriate forum location.
Chulo
05-10-2007, 03:12 PM
I would check the compression of the wav that works as compared to the wav that doesnt. It may be that there is too much compression or on the other hand not enough (was a problem with my old nextel and ringtones).
mslaga
05-10-2007, 03:23 PM
If you are using compressed voice, your voicemails will be encapsulated into G729 codec which requires a special codec to play.
badarac
05-10-2007, 03:41 PM
I would check the compression of the wav that works as compared to the wav that doesnt. It may be that there is too much compression or on the other hand not enough (was a problem with my old nextel and ringtones).

How would I check that on the cell phone? Is there a way for me to change the compression the VT uses for the attachment? I'm not sure that this isn't related somehow to the Xpress Mail software that Cingular runs on the phone to download e-mail from my pop server.
badarac
05-10-2007, 03:42 PM
I have moved this to a more appropriate forum location.
Thank ya fer puttin me in my place8)
badarac
05-10-2007, 03:44 PM
If you are using compressed voice, your voicemails will be encapsulated into G729 codec which requires a special codec to play.
I assume you mean compressed voice in my codec selection on the ATA. If so I'm using the uncompressed g.711 codec.
mslaga
05-10-2007, 03:58 PM
Post the properties of each wav file (one that works and one that doesn't) so we can see what the problem might be.
Chulo
05-10-2007, 04:12 PM
On my phone (using windows media mobile) it displays the compression rate as it's playing. However since you cannot open the file, I doubt you would be able to check it on your phone. I would try it on a pc and compare the two. If that is the problem there isn't much you could do other than convert the wav with a pc everytime you wanted to check it. I think that Pocket Mixer for Windows mobile (if you have windows mobile on your phone) will let you compress as well as edit wav files on your phone- if you buy it 8)
Brian188
05-10-2007, 09:50 PM
What email client does your phone use? If it is anything like the blackberry, it uses it's own. (instead of say outlook, etc) If that is the case it probably only supports, word, excel, & pdf files. In that case you are out of luck, and will either have to call the 800# when you get the email, or check your mobile web.
GregM
05-14-2007, 02:50 PM
The Blackjack uses Windows Mobile 5, so it uses Outlook for email by default. Have you tried moving the .wav file to a PC so you could troubleshoot the isssue?
Chulo
05-14-2007, 06:30 PM
Sorry, I forgot to mention this before. If you're using Windows media 10 as your default player on the phone- don't. It has quite a few bugs and very little support for popular media formats and codecs. I would download The core pocket media player. It's free and supports nearly all the popular formats. (http://tcpmp.corecodec.org/about)

Edit- sorry that link doesnt work anymore. Aparently the company is now selling TCPMP, but heres another link to the freeware with all the same functionality (http://www.softpedia.com/get/Multimedia/Video/Video-Players/TCPMP.shtml)

Btw conner, have you had good results with VLC on WM5? I installed an older version a few months ago and I had to hard reset to get rid of it. For me, TCPMP covered all the codecs, worked great for streaming (which is where VLC would crash my phone) and it's totally stable (It is GM already).
connervt
05-14-2007, 06:34 PM
Or if you want something that will play nearly *ANYTHING* you throw at it -- VLC Media Player.

http://www.videolan.org/vlc/
sbradshaw
05-14-2007, 07:49 PM
Or if you want something that will play nearly *ANYTHING* you throw at it -- VLC Media Player.

http://www.videolan.org/vlc/

Look at the OP's issue. The question he has relates to listening to the .wav files on his phone. He wants to know why a .wav file from Braincast plays fine in his cell phone's media player, but not VT vmail .wav files on the same phone. Given they are being sent by the same company, obviously something is different with regards to the .wav files.

VT...can you explain this for the OP? Better yet, can you get this fixed?

To the OP, you may want to submit a ticket on this. ;)
Brian188
05-15-2007, 01:06 AM
Look at the OP's issue. The question he has relates to listening to the .wav files on his phone. He wants to know why a .wav file from Braincast plays fine in his cell phone's media player, but not VT vmail .wav files on the same phone. Given they are being sent by the same company, obviously something is different with regards to the .wav files.

VT...can you explain this for the OP? Better yet, can you get this fixed?

To the OP, you may want to submit a ticket on this. ;)

This would be 2 separate programs within the phone, if I am reading th OP correctly. He is downloading the braincast .wav in his browser (from braincast.com), and receiving the email .wav in his email client. 2 different functions, it's like using FireFox, and Outlook Express. If he were to go to VT website in his phone's browser and get his VM it would most likely work. It sounds to me as though his email client does not support .wav

That's how I read it anyway.
Chulo
05-15-2007, 01:49 AM
Not necessarily. Windows mobile is very similar to other versions of windows. Once the file is downloaded through outlook, it's saved on the pocket pc in a directory and then opened by its program. I was suggesting that he try opening the file with a different program that may support the file type- or compression rate.
connervt
05-15-2007, 06:52 AM
Look at the OP's issue. The question he has relates to listening to the .wav files on his phone. He wants to know why a .wav file from Braincast plays fine in his cell phone's media player, but not VT vmail .wav files on the same phone. Given they are being sent by the same company, obviously something is different with regards to the .wav files.


Sorry, my bad. :redfaced:

But VLC Player is still a much better player than anything Microsoft has released.
sbradshaw
05-15-2007, 12:12 PM
Sorry, my bad. :redfaced:

But VLC Player is still a much better player than anything Microsoft has released.

:) I have not tried VLC Player myself. I just want to make sure this thread stays on track and that the OP gets the proper responses to his questions/concerns.

To the OP, I think this issue was discussed once before in the www.dslreports.com forum. I don't have time to do the search myself, but you may want to peek over there to see if you can find it in the history. You may want to look at the ViaTalk and the VOIP Tech Chat forums (as I'm not sure how far back it was - could have been before ViaTalk got their own forum there). If there was an answer there for you, it would be great it you would return to let us know what it is. Thanks.