Does ViaTalk have a problem or what?

[abaldish]

:mad: Here we go with the venting!!!!

Everything has been working fine on my wrtp54g Boyd did the porting of the number and all, also I have two wrtp54g units and I have swapped them just in case one might be going nuts or something so this is not the issue!!!!

Now over the last few days it has been getting annoying. 3 incoming calls in a row and they can hear me but I can't hear them, and now starting to get crappy as in echoes and stuff.

I have moved between Richmond server and New York and still get the same thing off and on.

There are even times when I make a call out it starts to ring and poof it is gone. Hang up dial again just overall weird problems.

Now they had me set the rtp ports in the 19's instead of the 16 to 18's where it was.
also they had me move the sip port from 5080 to 5090 after doing all that called back into tech support again, I get to you are #1 in line for the next rep it is like they picked up the phone and hung up that happened 3 times in a row.

So I said heck with this used my cell to call in.

Not cutting down on tech support but the one I got was clueless on anything.
He just wanted me off the line. I came here to viatalk from reviews I have read and was impressed. And ported my number over.

I used to manage an ISP here for about 8 yrs. And if was in charge sorry to say that tech support rep I had on the phone would of got his butt chewed out, Call back tomorrow between the hours of 9am to 5pm. Nice excuse to dump a call.

Is this the type of service that is expected from tech support when you place a call in?

Like I said so far I was impressed till these little problems started popping up over the last few days and it is not getting better, I would love an answer to what the heck the problem is!!

Did ViaTalk oversell its bandwidth?

Is this what is causing the problems?

Updated: May 9th 2007 11:21am

Just got off the phone with tech support, explained to him the problems that where going on as in callers not being heard when i would answer the phone, Also call waiting not working correctly as in the same manner as they can hear me, But i can't hear them.

Now the tech support person i just spoke with i would say over all was great, at least he went the extra mile to go over my setting and had me enable Qos, So now it is the waiting game to see if this clears up alot of the problems or not.

[sbradshaw]

Is this the type of service that is expected from tech support when you place a call in?

Like I said so far I was impressed till these little problems started popping up over the last few days and it is not getting better, I would love an answer to what the heck the problem is!!

Did ViaTalk oversell its bandwidth?

Is this what is causing the problems?

Updated: May 9th 2007 11:21am

Just got off the phone with tech support, explained to him the problems that where going on as in callers not being heard when i would answer the phone, Also call waiting not working correctly as in the same manner as they can hear me, But i can't hear them.

Now the tech support person i just spoke with i would say over all was great, at least he went the extra mile to go over my setting and had me enable Qos, So now it is the waiting game to see if this clears up alot of the problems or not.

I think VT has plenty of bandwidth. Not saying this couldn't be on VT's side...however I think if this was a general problem with a particular server...you would probably see lots of people escalating problems. As there are so many components in the mix when dealing with VOIP, is it possible that your ISP has been having problems over the last couple of days? I remember a few days when I was with TWC that one of their routers was having a serious problem. It did not affect my Internet access...as using the Internet is much more forgiving that VOIP traffic having to be streamed. But it did seriously impact my VOIP services. After doing some testing and escalating to TWC, they did fix the problem.

So if you can, I would recommend downloading something like PingPlotterPro to see if there is something going on behind the scenes with your ISP. Hope this helps.

[abaldish]

I think VT has plenty of bandwidth. Not saying this couldn't be on VT's side...however I think if this was a general problem with a particular server...you would probably see lots of people escalating problems. As there are so many components in the mix when dealing with VOIP, is it possible that your ISP has been having problems over the last couple of days? I remember a few days when I was with TWC that one of their routers was having a serious problem. It did not affect my Internet access...as using the Internet is much more forgiving that VOIP traffic having to be streamed. But it did seriously impact my VOIP services. After doing some testing and escalating to TWC, they did fix the problem.

So if you can, I would recommend downloading something like PingPlotterPro to see if there is something going on behind the scenes with your ISP. Hope this helps.

Yea i have been using neotrace will grab PingPlotterPro also.
they had me set the Qos so waiting to see how that works now also.

[KLH]

I would say your internet service provider is overselling bandwidth. Most cable companies do that. Your bandwidth is shared with the whole neighborhood.

[abaldish]

You have a point there, but even when i am on the phone i still get about 4 megs down and about 300k up. i am set at 5megs down 512k up.

so that rules that part out for now. the other thing i was told is play with the rtp ports that it could be that the default ones and a few others could be getting hammered at the ISP level. so now tinkering in there started at 16, them 18 now at 19. so a long way to go from 10000 to 20000 ugh!