lots of busy signals on outbound calls

[bubbanc]

I've made several calls today to local numbers, one I tried 3 times and each time I got about 10-15 seconds of silence then a busy signal. I called it on my cell and it went through with no issues.

My wife just tried to call her mom and got the same thing (not good when you're trying to sell this thing to your wife); I know their line wasn't busy when she tried calling.

Anyone else having similar problems? My adapter seems fine, all the lights are normal, I'm setup on dynamic routing w/ a static IP setup by VT. SIP ports were moved to 5080/5081 and all ports are being forwarded on my WRT54G. Running QoS so that the adapter has full reign on my network.

I've opened a ticket, but just wondering if anyone had any suggestions in the meantime.

Thanks,
Brian

[abaldish]

I've made several calls today to local numbers, one I tried 3 times and each time I got about 10-15 seconds of silence then a busy signal. I called it on my cell and it went through with no issues.

My wife just tried to call her mom and got the same thing (not good when you're trying to sell this thing to your wife); I know their line wasn't busy when she tried calling.

Anyone else having similar problems? My adapter seems fine, all the lights are normal, I'm setup on dynamic routing w/ a static IP setup by VT. SIP ports were moved to 5080/5081 and all ports are being forwarded on my WRT54G. Running QoS so that the adapter has full reign on my network.

I've opened a ticket, but just wondering if anyone had any suggestions in the meantime.

Thanks,
Brian

How does your dial string look, This is mine and works fine:

(*xx.|[3469]11S0|0|00|<:1814>xxxxxxx|[2-9]xx[2-9]xxxxxxS0|1[2-9]xx[2-9]xxxxxxS0|011xxxxxxxxxx|011xxxxxxxxxx.)

With the S0 at the end sends it right then so no delay on the call going through on this end.

[DracoFelis]

How does your dial string look, This is mine and works fine:
I suppose it could be the dial plan. However, in most likely cases, the dial plan wouldn't explain the busy signal after the 15 second delay. The dial plan could easily explain the delay, but you would have to have a more mangled than average dial plan to have the delay followed by a busy signal..

So the problem probably lies elsewhere (for example, maybe the OP is having a "registration" problem with VT's servers for some reason?).

[bubbanc]

Here is my dial plan: (*xx|*xxxxxxxxx|*xxxxxxxxxxxxx|*xxx|xxx|xxxx|[3469]11|0|00|[2-9]xxxxxx|1xxx[2-9]xxxxxxS0|xxxxxxxxxxxx.|011xxxxxxxxxx)

As I recall, I checked the pap2t info screen and didn't see any issues with registration at the time the calls were placed. I placed a call 5 minutes or so after this with no issues (as a 1800 number). The calls that were dropped were local. Twice dialed without area code 661xxxx, once dialed with 919661xxxx.

[Brian188]

Here is my dial plan: (*xx|*xxxxxxxxx|*xxxxxxxxxxxxx|*xxx|xxx|xxxx|[3469]11|0|00|[2-9]xxxxxx|1xxx[2-9]xxxxxxS0|xxxxxxxxxxxx.|011xxxxxxxxxx)

As I recall, I checked the pap2t info screen and didn't see any issues with registration at the time the calls were placed. I placed a call 5 minutes or so after this with no issues (as a 1800 number). The calls that were dropped were local. Twice dialed without area code 661xxxx, once dialed with 919661xxxx.

Your dial plan is set up for 7-digit dialing ([2-9]xxxxxx) but it is not set up for 10-digit. That does not mean 10-digit will not work, it just means there will be a delay after dialing before being connected. There is also a lot of over kill in you DP.

In other words, you DP has most likely has nothing to do with you getting busy signals. Have you tried switching servers, opening ports/DMZ?

[bubbanc]

I'm using whatever dialplan I was assigned. 69,5060-5081,10000-20000 are forwarded to my adapter. I'm configured for dynamic routing but I can change my server.

[GregM]

I don't mean to hijack the thread, but is a 10 digit dialing plan something that has to be requested?

[Brian188]

I'm using whatever dialplan I was assigned. 69,5060-5081,10000-20000 are forwarded to my adapter. I'm configured for dynamic routing but I can change my server.

For the purposes of testing I would disable the dynamic failover, and set it to a different server(s) and see if there is any improvement. Test it for a day or two, and see what happens. I've found that changing servers often clears up many issues. This is unfortunate because who wants to constantly change their servers, etc. But at least it will help you narrow down, if the problem is in your network/equipment or VT's.

[Brian188]

I don't mean to hijack the thread, but is a 10 digit dialing plan something that has to be requested?

In a way, Yes. It is not loaded in the default Dial Plan. But as I said before, it doesn't mean you can't dial 10-digits, there will just be a delay when you do. (default delay is 10 seconds.) Because the adapter would know whether or not you have finished dialing or if you were going to enter more digits. The # key overrides the DP and forces the adapter to dial immediately.

[2-9]xx[2-9]xxxxxxS0 or [2-9]xxxxxxxxxS0 would allow for 10-digit dialing without pause, and if 1[2-9]xx[2-9]xxxxxxS0 is also in the plan would allow 11-digit dialing.

[bubbanc]

For the purposes of testing I would disable the dynamic failover, and set it to a different server(s) and see if there is any improvement. Test it for a day or two, and see what happens. I've found that changing servers often clears up many issues. This is unfortunate because who wants to constantly change their servers, etc. But at least it will help you narrow down, if the problem is in your network/equipment or VT's.

It just bugs me that my same setup worked flawlessly for 3 years with Vonage with no issues. Never called tech support once (probably because I would have been on hold for EVER... but still).

[bubbanc]

I just asked them to enable 10 digit dialing on my dialplan and they setup this:

(*xx.|[3469]11S0|0|[2-9]xxxxxxT|[2-9]xx[2-9]xxxxxxS0|1[2-9]xx[2-9]xxxxxxS0|011x.)

[Brian188]

That'll do it. Should work well for 7, 10, and 11 digit dialing. You may want to ask them to add 00 if you ever plan to call an int'l operator. If not don't worry about it.

[bubbanc]

I'm not sure what the T is for. That is the only difference between my dialplan and one posted in another thread.

[Brian188]

No idea what the T is for. I doubt it will hurt anything though. Letters usually pertain to the 2 timers that effect the DP. The 2 timers are Interdigit Short Timer (S) and Interdigit Long Timer (L). So in your DP where you see S0, that is setting the Short timer to 0 or dial immediately when that pattern is matched.

Other letters would be P for a pause or , for an outside line. Never seen a T nor could I venture to guess what it is for.