rconstan
04-27-2007, 04:11 PM
Thought I'd pass this along, because after 12 support tickets, and no one understanding or fixing the issue, I pretty much had to solve it myself. I have a LinkSys PAP2, and the firmware was 3.1.something. Anyway, my issue was that the adapter would often time out when I was trying to dial. There are two settings for this, the interdigit short timer and the interdigit long timer. The former is for the allowed time between digits, and the latter is for the total time allowed to dial. You need to ask for the administrative password to see them, and they are in the advanced view of the Regional Tab. But the problem was that for the long timer (total time to call), the adapter simply didn't honor any setting beyond 10 seconds! You could set it to 30, but if you didn't finish within 10 seconds, you got the familliar time out tones, that sound like a busy signal.
I'm pretty upset with viatalk over this. They kept going round and round thinking the settings they were trying were'nt being downloaded (of course they were... I told them the "30" they set was in there), but they didn't believe it, and then complained that my router was outdated, and other assorted mis-information that did not address the issue. I kept trying to tell them that the adapter was accepting the settings, but not honoring the longer time. I repeatedly asked if they could find out if it was a firmware issue. Finally one rep mentioned that the latest firmware was 5.1.3, but still had no idea whether that would help.
Well the LinkSys site totally stinks when it comes to finding someone you could actually ask a question to, and the firmware revision history they offer is only for applicable to the issues in the very last version. But the bottom line is that v. 5.1.3 did fix it! As soon as I installed it, I was able to set my interdigit long timer to 30, set the short timer to about 5, and FINALLY I felt like I was dialing an ordinary analog phone. When your done and happy with the settings, you'll either have to ask viatalk to make those changes at their end, or disable "provisioning" at on the tab maked as such. Otherwise, the settings will eventually revert.
You also need to hit viatalk up for your adminsitrator password, figure out your adapters IP address, and feel pretty comfortable upgrading the firmware on your device. If you don't, you're out of luck I think. Because even after complaining to viatalk that they ought to be able to do the upgrade from their end (That's LinkSys's suggested way, incidentally), my requests simply were ignored, and the dance over routers, "DMZ" router settings, and reset requests would simply start all over.
--Randy
I'm pretty upset with viatalk over this. They kept going round and round thinking the settings they were trying were'nt being downloaded (of course they were... I told them the "30" they set was in there), but they didn't believe it, and then complained that my router was outdated, and other assorted mis-information that did not address the issue. I kept trying to tell them that the adapter was accepting the settings, but not honoring the longer time. I repeatedly asked if they could find out if it was a firmware issue. Finally one rep mentioned that the latest firmware was 5.1.3, but still had no idea whether that would help.
Well the LinkSys site totally stinks when it comes to finding someone you could actually ask a question to, and the firmware revision history they offer is only for applicable to the issues in the very last version. But the bottom line is that v. 5.1.3 did fix it! As soon as I installed it, I was able to set my interdigit long timer to 30, set the short timer to about 5, and FINALLY I felt like I was dialing an ordinary analog phone. When your done and happy with the settings, you'll either have to ask viatalk to make those changes at their end, or disable "provisioning" at on the tab maked as such. Otherwise, the settings will eventually revert.
You also need to hit viatalk up for your adminsitrator password, figure out your adapters IP address, and feel pretty comfortable upgrading the firmware on your device. If you don't, you're out of luck I think. Because even after complaining to viatalk that they ought to be able to do the upgrade from their end (That's LinkSys's suggested way, incidentally), my requests simply were ignored, and the dance over routers, "DMZ" router settings, and reset requests would simply start all over.
--Randy