Voicemail down?

[jepolito]

Is anyone else having problems connecting to voice mail via their phone? I got the voice mail from my control panel and email, but I can't connect to the voice mail system via *123.

[sbradshaw]

Just tried. Not having an issue myself.

[jepolito]

It's back for me now too. Seemed like it was out for 30 mins or so. I may be imagining things, but it sounded better!

[mcannon-gso]

My issue with Voice Mail is that I do not have any messages in my Vmail box and the Dial Tone keeps beeping like I have messages. This only started this week 4/23 or 4/24 . . .

Does anyone know of issues that the system is having to cause this??

[jnuzzi]

Try leaving yourself a new VM from a cell phone. Then check your VM and delete the message. This may clear up your issue.

[jepolito]

Or sometimes, leave a new voice mail (from any phone), and then delete from the Web control panel (in your VT account).

[DracoFelis]

Is anyone else having problems connecting to voice mail via their phone? I got the voice mail from my control panel and email, but I can't connect to the voice mail system via *123.
Are you either a BYOD customer, or a customer (with the "admin password") who has customized your "dial plan"?

I ask, because access to *123 is highly dependent upon what you have in your "dial plan" (i.e. you can easily disable *123, without realizing it, if you have customized your dial plan any). If so, could you please post your current dial plan, so we can look over it (and advise you on how you need to change things, to to again enable support for your *123).

NOTE:
If you can get the voice mail system to pick up, but it doesn't seem to be understanding the tones (including the tones used to enter your password), than that's a different problem (then the one mentioned above). For the tone problem, you need to adjust your DTMF transmit method to "in-line" (so that numbers you call with your VT phone can understand which tones you are pressing on your phone).

[mcannon-gso]

Thank you to everyone for your responses.

VT seems to have fixed this issue.
Everything has been set for awhile and working correctly. As a BYOD customer I have configured everything correctly and this all of a sudden started on 4/24..

I appreciate all the input..

God Bless . . .

[chuckl]

(<:1856>[2-9]xxxxxx|011xx.|1[2-9]xx[2-9]xxxxxx)

Mine is not working either.

[Brian188]

(<:1856>[2-9]xxxxxx|011xx.|1[2-9]xx[2-9]xxxxxx)

Mine is not working either.

That's your Dial Plan??? It needs some work, i.e. you can't dial 911, 411, any * codes (*69, *72, etc.), voicemail, call broadcast, or operator.

[chuckl]

Well what kind of work does it need?

I only did BYOD to save a few bucks, I guess I should have just got the ViaTalk one. Way more setting then I suspected.

[Brian188]

This will allow *codes, 911, 411, 7, 10, & 11-digit dialing, operator, int'l operator, international dialing, and dialing 611 will connect you to VT. The dial plan also disallows 1900 numbers.

(*xx|*xx.|[49]11S0|0|00|<:1AREA>[2-9]xxxxxx|[2-9]xx[2-9]xxxxxxS0|1[2-9]xx[2-9]xxxxxxS0|011x.|1900xxxxxxx!|<611:18666267150>S0)

Replace AREA with your area code. i.e. <:1212> for the 212 area code.