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View Full Version : solution: voicemail waiting indicator won't turn off


tonyquan
04-07-2007, 08:48 PM
had a problem with my panasonic phone where the voicemail indicator light wouldn't turn off after I had deleted my voicemails. it would turn off only if I picked up the phone again or hit the button that explicitly cleared the indicator. Looking at the PAP2T "Info" page, I could see that "Message Waiting" actually went from "Yes" to "No" fairly quickly after I deleted a message, so didn't look like a problem with the PAP2T knowing how many voicemails I had.

after searching a bit, found this page:

http://www.sandman.com/messwait.html

which explains that FSK for the message waiting indicator is more reliable than having your phone listen for the "stutter" tone. I set about looking for a way to make FSK work on the PAP2T after I verified from a web search that my phone does understand FSK...it appears most recent phones do.

Looking at the Sipura docs here:

http://www.sipura.com/Documents/SipuraSPAUserGuidev2.0.9.pdf

there are only two things to change:

On the "Line 1" page in the PAP2T, set "VMWI Serv" to "Yes". This actually turns on FSK.

On the "User 1" page in the PAP2T, set "VMWI Ring Splash Len" to "0" (zero). without this second step, you get a brief (.5 sec) ring whenever the voicemail indicator turns on. Maybe you like that but I don't.

after that, things worked like a charm, the indicator turns off almost immediately (at least as fast as it does on my old POTS service)

of course, to make this stick, you'll have to ask ViaTalk to change the provisioning for your line if you have a provisioned PAP2T. why it isn't like this by default, who knows.

taylor2767
04-09-2007, 11:48 AM
Tyr leaving yoruself another VM and be sure to hit the #or* key b4 you hang up. That should turn off your VM light.

firewall
04-17-2007, 10:58 PM
If you delete the voice mail from your internet voice mail on the CP it will clear it also.

jnuzzi
04-18-2007, 09:09 AM
tonyquan, I cannot thank you enough for posting this!

My wife was about ready to choke me if she had to stare at our VMWI any longer. I applied all of the changes that you suggested and now my VMWI works perfectly.

This should be put into the VT KB or FAQ.

tonyquan
04-21-2007, 02:14 PM
tonyquan, I cannot thank you enough for posting this!

My wife was about ready to choke me if she had to stare at our VMWI any longer. I applied all of the changes that you suggested and now my VMWI works perfectly.

This should be put into the VT KB or FAQ.

better than being in the FAQ, it should be part of the default provisioning files that every user gets when they start up their PAP2T. Then no one would have to worry about it. anyone from Viatalk reading this one?