dissattisfied and no longer a customer

[thebus]

I would just like to say that there needs to be a change in the way that viatalk does business. After more than 3 weeks before getting an answer on my phone number portability they said it could not be ported over even though when i talked to a sales rep that said there should be no problem and its rare that it does not happen. When looking at other providers they check your phone number availability before you sign up. Less hassle for everybody if you want to keep your existing phone number. Long story short i ended up canceling my service with viatalk because most customer reps were rude and unfriendly and would not even try to help the situation. It took approx 3 or more days to get a reply from emails and more than 30 minutes to get to a person on the phone. I had a service that i could not even use and i did not even receive an adapter to use my phone with. It was sent to some other person in another state. I ended up canceling and requesting all fees and charges refunded. I was told i would not get the activation fee and shipping fee for the adapter that i still not receive. He told me that was the way it was and there was nothing i could do about it. It was in the agreement i signed. I would think that they could look past it since i did not receive an adapter and i did not want a temporary phone number that i could not use since it was long distance for anybody to call me. It wasn't even in my area code. I told them not to ship the adapter since i no longer needed it. I just talked to someone earlier about it and it was not shipped. 3 days later and it showed up on my doorstep. Viatalk should check phone number availability before scamming activation fees and shipping fees for services that can not be used. Lesson learned.
Hope others have a better experience.

[taylor2767]

If your experience is as bad as you say...then I would dispute every charge that hit my credit card!

[thebus]

Maybe i should. Its rather disappointing when most of the stuff said about viatalk is positive. I just happened to be one of the unlucky ones. Hopefully they will at least refund the fifty bucks in a timely manner for the adapter i sent back .

[bobllama]

I'm till trying to get some answers or at least acknowledgment for my incident, and it's been weeks now...

Customer service is clearly not a priority.

[ElongEG]

Hey i found out wile swiching over to via that my phone company refuses to give up my number dont want me to go to via i have verison dsl if i port over i lose my dsl they realy have us tied up ITS THE PHONE COMPANYS they dont want u to save CASH so i asked for a # that was local to me and via did a good job i do have problems with via a lot of drop out of late u think it could be MY PHONE Company ??????tring to swich me back???:eek:

[jhart4545]

Hey Elong - Are you sure about the Verizon DSL issue?

I have Verizon FiOS for internet only and they have no issues with ViaTalk on the line. My number was with MCI then Vonage then ViaTalk. No problems porting anytime

[sbradshaw]

Verizon FiOS is different than Verizon DSL. FioS is not tied to a phone number as DSL is (unless you purchased naked DSL).

[GregM]

I had a problem porting my Qwest number to Vonage. I eventually gave up after 90 days and changed my phone number. I like my new ViaTalk number so much that I'm changing my home number again. Sometimes, it's just easier to change.

[yuhoo7]

I think you should chill out. If you need to leave, do so. But do it gracefully.