Silence for 5 to 20 seconds

[djpohlman]

I can't seem to get any response in my ticket request so hopefully somebody here can help.

I have been having this problem for over a month now, and never had this issue previous. On most calls, and it seems every outbound call, sometime within the first 5-10 minutes of the call all audio will drop on both sides of the conversation. Neither party can hear anything. But then eventually it comes back without dropping the call. Sometimes the other party doesn't realize this is happening and either keep talking and the I miss part of the conversation, or if it lasts too long will hang up thinking the call is dropped.

As you might guess this is extremely frustrating and pretty much makes the phone useless for any important conversations. I have worked with Viatalk, support although they don't seem to want to respond to me any more. They have tried changing lots of settings, sip ports, jitter and delay setting etc... to no avail.

My PAP2-T is in the DMZ and has the latest firmware from Linksys.

I do have a Motorola VT1005S from a previous voip provider that is unlocked and would like to try it to see if it makes any difference. But it is asking for a Provisioning Server and Directory. Can anyone help me on how to set this up as well?

Thanks to anyone who responds.

[chas3]

I don't think you can use provisioning when using anything other than the PAP2 device. Setup the device as you would a BYOD, get the config information from the "softphone config" section of the Viatalk control panel.
I've never done a different adapter, but have used softphones like X-lite with Viatalk. When I got my PAP2T, it was not configured and using the control panel info got me going.

As for your initial trouble, I would question your router. I had a Dlink for a short while that would act as if it was rebooting/restarting every few minutes.:( Sometimes, it hapened quick enough to keep the call. After dumping the Dlink, I have had 2300 minutes of near perfect calls since. :)

[djpohlman]

I'm pretty sure the router is sound. It is a Linksys WRT54GSV2 with Tomato Firmware, using QOS and the whole bit, very stable and long uptime. And like I said even putting the Linksys in the DMZ doesn't help, it actually makes it a little worse because then the QOS isn't applied.

I will look at the softphone setup and see if I can get what I need. Thanks.

[djpohlman]

I did receive the same info for the Softphone setup from VT, but I don't see anything related to those fields to enter in the Motorola ATA. Just a Service Tab that has a provisioning section with a prompt for server and directory.

I had been with Nuvio voip previous and when I ported to VT they told me (since I paid for it) the Motorola ATA was mine to keep and was unlocked. Do I need to do some secret factory reset or something???

[chas3]

You should not need to enter anything into the provisioning section.
In the PAP2T, all that seems to be needed is under the LINE 1 tab which is to enter display name, user id, password, and proxy. That's all I would know to start with.
One other possibility that happened to me over a year ago...my underground cable drop was weak which caused the upstream power on my cable modem to go towards 58db. At this level, it was on the edge of dropping out. Which it would do and have to reconnect. typically you can check this at 192.168.100.1 to see signal values. On my cable modem, there is a timer showing the "up" time as a double check. Now that my cable is replaced, I am running at 51 db transmit power. I think it is higher than normal because I have the most limited version of cable TV so they have an extra filter on the line. This might not apply, but something to check.

[djpohlman]

I'm using a Motorola Canopy wireless interet delivery system 6Mb down, 2Mb up. Has been stable and all speed test are golden. Even the testmyvoip.com numbers test really high. It has to be a configuration problem somewhere, either on my end or Viatalk's. I was hoping maybe somebody had a similar problem and could point me in the right direction.

[Brian188]

One thing you can do to isolate where the problem may lie is to switch servers. If after switching servers it continues, then the only common thing in the mix is your network and ISP. If it clears up then the problem is VT.

I personally have been having issues with houston and chicago servers. I got the best ping times to san jose, so I switched there and all quality issues have cleared up.

[djpohlman]

It has been 8 days since any reply to my ticket from VT, is anybody else having this kind of issue with support? :confused:

[chitwood]

Do you have any update on this problem yet?
I don't know if my problem is the same or different, but I often have silence at the very beginning of a call. I've noticed this several times when I make the call, where I can't hear anything until the person receiving the call has said "hello?" several times.
Tonight (for the first time I think) someone called and they could not hear me. I could hear something on their end, but they hung up because they never heard me pick up.

fyi, I use the chicago server since it has the best ping with no lost packets. But if I can get better service elsewhere, I'd do that.

[Heat305]

I am having the same issue when dialing out. Until someone says " HELLO " I know the call connected. I am on the sanjose server as well better quality than the rest. Still waiting for a reply from tech support.

[djpohlman]

I never did get any helpful response, although it seems in the last couple of days it hasn't happened at all. So I'm keeping my fingers crossed that maybe VT fixed something.

[chitwood]

For me the problem has persisted. I submitted a help ticket and got the standard:

A change has been made to your device configuration. This change should take effect on your adapter within 10-15 minutes.


I just replied again today. Hopefully something can be done. My WAF is closing in on zero.