Call Record Not Working

[jason788]

Call record is not working, all other features seem to be working well. Any suggestions?? I used *99, then dial 11 digit number. When i look under voicemail folder nothing is there.

[Heat305]

Call record is not working, all other features seem to be working well. Any suggestions?? I used *99, then dial 11 digit number. When i look under voicemail folder nothing is there.

Quick question though. Is it a local number in your area code your calling? On the Via-Talk website it says dial the 11 digit number. Do we need to dial 11 digits for local numbers as well? Let me try it on my line and see what happens. Will post back later for you.

[Heat305]

Tried the "Call Record" feature. I dialed "*99" followed by 11 digits and 7 digits number. I would hear silence for about 5 seconds after placing the call then it goes to a busy signal. Also when I logged into my control panel online it shows the numbers I dialed and says I have voicemail, but since it didn't record anything over the phone, the size of the voicemail files are "0" kilobytes in size. So I can confirm it's not working in my area either. I will submit a ticket online and see what they tell me. Will post back later again with a response.

[jason788]

Thanks for trying that. So far the only response ive received from the ticket I was to make sure I dial *99 then the 11 digit number, which is exactly what Ive been trying, when i go into my voice mail on my account nothing shows up at all. Voicemail shows up in there when I get them. This makes no sense. Ive tried several times and still no luck. I cant believe thats the kind of response i got from the ticket. I dont think the problem is on my end. I will update the post if anything changes.

[Heat305]

I wouldn't accept that from them. Write them back and copy the url of this thread here in the ticket and tell them others like myself are experiencing the same problem. I am in a different part of the country and having the same issue, only difference according to your first post is that it's not even showing up in your control panel under "Voicemail" option. Let's see how they reply in my ticket. I logged into my control panel and my "Outgoing Call Log" shows the calls with a "BUSY" status. But the number that I dialed didn't show all that is visible is the letter "t". Only one showed the number I dialed and it's when i did all 11 digits, but the call status is "ANSWERED" but on the actual call it never went through when I dialed it. Their call logging feature is weird. This is what has me confused at times. It is not very precise.

[jason788]

Call record seems to be working now, i just kept playing with it and finally its working. When you use the feature dial *99 and dial the 11 digit # straight through. I was hitting *99 and then pausing for the dial tone and then dialing the 11 digit number, that way didnt work for me, but if you dial *99 and keep putting in the numbers without stopping or pausing it seems to work like its supposed to. I dont know why tech support didnt tell me that. So dial ALL the numbers without pausing with *99 at the beginning and see if that makes a difference.
Thanks.

[Heat305]

Call record seems to be working now, i just kept playing with it and finally its working. When you use the feature dial *99 and dial the 11 digit # straight through. I was hitting *99 and then pausing for the dial tone and then dialing the 11 digit number, that way didnt work for me, but if you dial *99 and keep putting in the numbers without stopping or pausing it seems to work like its supposed to. I dont know why tech support didnt tell me that. So dial ALL the numbers without pausing with *99 at the beginning and see if that makes a difference.
Thanks.

Mine is working also. Tech emailed me back stating they changed some settings on my line. I did also try it with just 7 digits and it worked also, ( *99 xxx-xxxx ).

[mschiff]

I was having the same problem before reading this post. I guess you do have to dial the *99 and phone number strait through without pausing after the *99. That is so lame - most people would assume that you wait for the dial tone after the *99. They should either fix this or make the directions more clear.

[gsquare]

I can add another symptom to this. I dial *99 and get an immediate re-order dialtone. I follow with my cell number and get a ring and connect when answered. However, no audio in either direction. The call stays up until either end hangs up. No indication of VM in the inbox. The call is logged into my CP outbound calls.
For FYI, I am BYOD and checked my Regional Settings and see that *99 is not listed for any other signaling use. Not listed at all. So no conflict there. It appears that at least with my line, the call is connecting but the audio in both directions is going into a bit bucket and VM is not bridged in to do the recording.

[Brian188]

I can add another symptom to this. I dial *99 and get an immediate re-order dialtone. I follow with my cell number and get a ring and connect when answered. However, no audio in either direction. The call stays up until either end hangs up. No indication of VM in the inbox. The call is logged into my CP outbound calls.
For FYI, I am BYOD and checked my Regional Settings and see that *99 is not listed for any other signaling use. Not listed at all. So no conflict there. It appears that at least with my line, the call is connecting but the audio in both directions is going into a bit bucket and VM is not bridged in to do the recording.

Is *xx in your DP? If so change it to *xx. or add *xx. to the DP. See if that helps.