Various Issues

[scots]

So...I was having some issues with my ViaTalk line. One was that there was a long period between when I finished dialing and when the ringing would start, sometimes it wouldn't even ring at all and the person would answer. I tested this by calling my cell phone at one point and my cell phone would be ringing, but dead air on ViaTalk. Another was incoming calls with no caller ID info.

I opened a ticket with support and they suggested the standard "put the adapter in the DMZ on your router" thing. Those problems seem to have gone away since I put the adapter in the DMZ. This doesn't really make any sense to me as I've had the service since October, the adapter has never been in the DMZ before, and it was previously working with no problems when not in the DMZ. I haven't tried taking it back out of the DMZ yet.

Anyway...now I seem to be having a new batch of problems. One is that calls from the 704 area code don't seem to be working with the custom caller ID. Calls from area code 704 which are numbers that I have in my custom caller ID list are showing up with their standard caller ID info.

Another problem I've discovered is that if I block my caller ID on my cell phone and call my ViaTalk line, my caller ID info shows up anyway. I can call my office (or any other number) from my cell phone and my office (or other) phone shows that the caller ID is blocked. I'm guessing that if I report this to support they're going to tell me the problem is with my service provider, but I don't see how that could be the case if it's showing as blocked when I call any number except for my ViaTalk line.

I also just noticed that they closed out the ticket on my original issues without me reporting back to them whether or not the issues were fixed. The last e-mail I got from ViaTalk on the ticket was instructions on how to put my adapter into the DMZ (which I already knew how to do), and they said to let them know if I continued to have issues. They didn't say they were closing out the ticket.

Any thoughts?

[Brian188]

So...I was having some issues with my ViaTalk line. One was that there was a long period between when I finished dialing and when the ringing would start, sometimes it wouldn't even ring at all and the person would answer. I tested this by calling my cell phone at one point and my cell phone would be ringing, but dead air on ViaTalk. Another was incoming calls with no caller ID info.

I opened a ticket with support and they suggested the standard "put the adapter in the DMZ on your router" thing. Those problems seem to have gone away since I put the adapter in the DMZ. This doesn't really make any sense to me as I've had the service since October, the adapter has never been in the DMZ before, and it was previously working with no problems when not in the DMZ. I haven't tried taking it back out of the DMZ yet.

Putting your adapter in the DMZ avoids your router's Firewall. This can improve quality dramatically because firewalls on many occasions disrupt VoIP traffic.

As for why you didn't have problems before... who really knows. That is the biggest problem with VoIP, it does rely on so many factors, there is your VoIP provider (VT), your ISP, your router, your VoIP adapter, your modem, wireless, the list goes on. Impossible at this point to point the finger.


Anyway...now I seem to be having a new batch of problems. One is that calls from the 704 area code don't seem to be working with the custom caller ID. Calls from area code 704 which are numbers that I have in my custom caller ID list are showing up with their standard caller ID info.

This is an interesting one. First thing that pops to mind is to check your Custom Caller ID settings and make sure you have the Area code in there as well not just the 7-digit number, if that's not it I would open a ticket.

Another problem I've discovered is that if I block my caller ID on my cell phone and call my ViaTalk line, my caller ID info shows up anyway. I can call my office (or any other number) from my cell phone and my office (or other) phone shows that the caller ID is blocked. I'm guessing that if I report this to support they're going to tell me the problem is with my service provider, but I don't see how that could be the case if it's showing as blocked when I call any number except for my ViaTalk line.

Is your Cell in your custom caller id? I noticed my cell did the same thing, but if I remove it from the custom caller id it would show as blocked.

I also just noticed that they closed out the ticket on my original issues without me reporting back to them whether or not the issues were fixed. The last e-mail I got from ViaTalk on the ticket was instructions on how to put my adapter into the DMZ (which I already knew how to do), and they said to let them know if I continued to have issues. They didn't say they were closing out the ticket.

Any time VT responds to a ticket they close it. If your are still having the same issues re-open the ticket and tell them you are still having the same issues and tell them what you have done to correct it. I noticed 1st level support is sometimes useless at best. Any time I open a ticket I usually have to re-open it twice before they escalate it to second level. Once that happens the problem is fixed with a few hours.

[researth]

I am using the SR gizmo and my caller ID is not working at all. I am trying to block numbers and that is also not working. I have added my voip adaptor to dmz and opened the ports 5060 as well in my firewall.
Please help

[jack.mark]

I am using the SR gizmo and my caller ID is not working at all. I am trying to block numbers and that is also not working. I have added my voip adaptor to dmz and opened the ports 5060 as well in my firewall.
Please help

I also face this problem.Disable your firewall than try this.Even you install any anti virus disable it also.Then check .I think this will working.

Mark.

[rgadagno]

Are you dialing a 1 before the number? If you don't dial a "1" first the system waits a period of time before it dials. I noticed a delay two until i stated dialing the "1" + area code + number.

[johnmyth]

If you have issue of delay in two successive tones then just restart the device
I hope that it will solve your problem

[harleyathison]

Hi,
i agreed with johnmyth .u just restart the cell phone and check that the problem is solved or not .:D

[eddtuk]

you could also try restarting your router.

hope this helps.