Dial Phone number from Control Panel

[boruguru]

Should be able to dial numbers from the control panel. Number dialing should be linked to a phone book. Phone book entries should be able to add from the in/out call logs. If we need to dial a number manually should be able to enter (or cut and paste) into the Control Panel (CP) to dial out. First it should ring your phone, once it is picked up, it should dial the other party.

Once you are in the CP call log. There is a way to dial out a phone number, but that do not seems to work. It display a dialog box indicating it is dialing, but it is not doing anything. This need to be fixed with additional feature of having a phone book.

[hrtanya]

ViaTalk offers a 'Click to Call' feature available in your Call Logs. Simply click on the Options link next to the phone number and then select the Call Number link.

[sbradshaw]

ViaTalk offers a 'Click to Call' feature available in your Call Logs. Simply click on the Options link next to the phone number and then select the Call Number link.

When I try this, I get a call to my ViaTalk number. When I answer the call, a prompt on the line says:

"Welcome to National Directory Assistance..."

Is that normal?

[Heat305]

While I don't really use this feature, I can do a test call to my cell phone and see what happens. Will post back in a few.

[Heat305]

Just tried the click to call feature and it didn't work. I went into my call logs selected the "Options" link and clicked on call then said "Yes" for the next prompt. It said calling, but all it does is go to a busy signal. I called my cell number just to make sure the party I was dialing wasn't actually using the line.

[Brian188]

That has never worked for me. It always says calling .... whoever, but the phone never rings.

Besides I'd like to see URL made available that could control this, then someone (maybe me) could write a PHP script to allow anyone to initiate a call from my phone. Thus allowing anyone to call me for free from my website. (Technically they would be initiating a call from my phone to their's) And a plug in for outlook for true click-to-call capabilities. That is the ONLY thing I miss about Vonage.

[Heat305]

That has never worked for me. It always says calling .... whoever, but the phone never rings.

Besides I'd like to see URL made available that could control this, then someone (maybe me) could write a PHP script to allow anyone to initiate a call from my phone. Thus allowing anyone to call me for free from my website. (Technically they would be initiating a call from my phone to their's) And a plug in for outlook for true click-to-call capabilities. That is the ONLY thing I miss about Vonage.

Maybe you can bring it up today during the web chat with CEO/Brendan, don't think it will hurt to ask.

[Heat305]

Click To Call still not working. Anyone had their's fixed? I wonder if some of these new upgrades on current call features to make them more reliable are affecting the current ones?

[jp_kp]

Heat305,

I had a support ticket in with ViaTalk for about 2 weeks. They did finally manage to fix my click to call a couple of days ago. Works like a champ now.

[Heat305]

Heat305,

I had a support ticket in with ViaTalk for about 2 weeks. They did finally manage to fix my click to call a couple of days ago. Works like a champ now.

Thanks for the update. Mine still not working, but as you can see this is not a big issue for me. I really care more about the system working when dialing from a phone. Which has been working flawlessly. There are some features right off the bat I know I won't submit a ticket even if it's not working and there others that definitely has to work for me or I will be contacting their support team. Thanks for the update and glad to see that they are working hard for you as well. Kudos again to VT team.

[hrtanya]

We have tested this feature from all our registration servers and it has worked. What is the exact issue you are experiencing? And to confirm, after selecting [Options] in the Call Log, you should be clicking on the Call Number link provided.

[Heat305]

We have tested this feature from all our registration servers and it has worked. What is the exact issue you are experiencing? And to confirm, after selecting [Options] in the Call Log, you should be clicking on the Call Number link provided.

Yes Tanya, that is how I am doing it. I select the [Options] link then another box comes up with a [Call Number] link. I click on the link then it gives me a prompt saying " Are you sure that you want to CALL 1xxx-xxx-xxxx. I say "YES" and it does nothing, just dead silence. I am testing it out on my cell number so I know I am not calling someone and the line is being used. Any suggestions would be great.

[Brian188]

Doing the same thing here. It goes to the screen and says "Calling Xxxx Xxxx" Xxxxx = Person's name from CID. VT line never rings, nor does the called number. I should note I have no Simulring, Call forward and anything special set on outgoing calls. Only thing set is network down forward. (That number does not ring either.)

[Heat305]

Doing the same thing here. It goes to the screen and says "Calling Xxxx Xxxx" Xxxxx = Person's name from CID. VT line never rings, nor does the called number. I should note I have no Simulring, Call forward and anything special set on outgoing calls. Only thing set is network down forward. (That number does not ring either.)

Same here.

[hrtanya]

I tested this feature from home last night, and it worked like a charm. I used the 'Click to Dial' feature with my Sprint cell phone.

After clicking on the 'Call Number' link I clicked the confirmation pop-up and my VT line rang within 3 seconds. I picked up the VT line and then it began ringing through to the cell.

[Brian188]

I tested this feature from home last night, and it worked like a charm. I used the 'Click to Dial' feature with my Sprint cell phone.

After clicking on the 'Call Number' link I clicked the confirmation pop-up and my VT line rang within 3 seconds. I picked up the VT line and then it began ringing through to the cell.

Still doesn't work here... But anyway a little off topic... is there a way to get this URL to work with authentication in the URL itself?

What I mean is: current url only works if you are logged in to web account: https://support.viatalk.com/billing/optionspopup.php?action=call&number=CALLEDNUMBER&clid=\CALLERID\+<CALLEDNUMBER>

Is there anyway to get this to work or something like it?:
https://support.viatalk.com/billing/optionspopup.php?userid=USERID&password=USERPASSWORD&ction=call&number=CALLEDNUMBER&clid=\CALLERID\+<CALLEDNUMBER>

By adding the userid and password authentication someone could use this HTML code (or something very similar)to make phone calls from a webpage.

<form action="https://support.viatalk.com/billing/optionspopup.php?userid=username&password=password&action=call&number=tonumber&clid=\fromname\+<tonumber>">
username <input name="username"><br>
password <input name="password" type="password"><br>
fromname <input name="fromname"><br>
tonumber <input name="tonumber"><br>
<input type="Submit">
</form>
(Just a very quick throw together, I'm sure there are problems with it, so please don't slam my HTML capabilities.)

They possibilities would be endless since you would not have to log in to your web account any longer, but you still have to know userid and password.

PHP scripts could be written to include the username and password. So the person making the call doesn't have to know your username and password, nor could they see it the URL. Java could do the same.

[Heat305]

I tested this feature from home last night, and it worked like a charm. I used the 'Click to Dial' feature with my Sprint cell phone.

After clicking on the 'Call Number' link I clicked the confirmation pop-up and my VT line rang within 3 seconds. I picked up the VT line and then it began ringing through to the cell.

Let me ask you this then, and anyone else is welcome to give me their input. Is VT's website best with only IE? I use FF for everything this shouldn't be a problem correct? If so then all online features should be made compatible with FF as well. Thanks in advance.

[Brian188]

Let me ask you this then, and anyone else is welcome to give me their input. Is VT's website best with only IE? I use FF for everything this shouldn't be a problem correct? If so then all online features should be made compatible with FF as well. Thanks in advance.

I've tried calling in IE 7 and FireFox 2. I use FF as well, but like you, had the same thought and gave it a try. I don't have the old IE 6.x.x or FF 1.x.x anywhere anymore to give those a try. I really doubt that is the issue, but you never know.

[Heat305]

I've tried calling in IE 7 and FireFox 2. I use FF as well, but like you, had the same thought and gave it a try. I don't have the old IE 6.x.x or FF 1.x.x anywhere anymore to give those a try. I really doubt that is the issue, but you never know.

I can confirm it is still not working for me either. Tried it with IE 6 & FF 2.0. They both say "CALLING" and my VT line nor my cell never rings. 8)

[hrtanya]

Let me ask you this then, and anyone else is welcome to give me their input. Is VT's website best with only IE? I use FF for everything this shouldn't be a problem correct? If so then all online features should be made compatible with FF as well. Thanks in advance.

I use Firefox 2.0 at the office, as well as home. The engineers test each feature in IE, Firefox and Safari.

[Heat305]

I use Firefox 2.0 at the office, as well as home. The engineers test each feature in IE, Firefox and Safari.

I am still contemplating if I should submit a ticket for this or not. I really don't use it. There are some VT features that I need to be working 99.9% of the time and this is not one that I really worry about. I've tried both Browsers so I really don't know what is going on unless there is something in my ATA that I should be looking at specifically. Thanks again Tanya for stopping in.

[Heat305]

Feature still not working up to today's date. Oh well.