call alarm not working

[dave816]

couple of small problems. I was using the call alarm feature as a wake up call with no problem, but for the past few days, it hasn't worked. Sometimes the phone will ring several minutes past alarm time & when answered I get a busy signal. Also, I have never been able to use the option of calling a number from the call logs. I click on the call number option, the call never goes through. Yesterday, I called my number from work & it rang through to voicemail where I got a busy signal the first time, & a number not in service message the second time. Called support, was told to enable DMZ. Did that, no change. Is this an isolated incident, or something wrong with settings? Of course, the most disturbing was " this number is not in service"

Any ideas? Thanks for your help P.S. I have a Linksys BEFSR41 v4 router & I did reboot router & adapter several times.

[kvmcelwain]

Does that router have uPnP? is it turned on?
Have you updated the firmware of the router?

I haven't used the the wake up features but what about the servers that it's connecting to and maybe messing up with the timezone? I don't know how they sync their centers but that could explain the difference in minutes.

[sbradshaw]

couple of small problems. I was using the call alarm feature as a wake up call with no problem, but for the past few days, it hasn't worked. Sometimes the phone will ring several minutes past alarm time & when answered I get a busy signal. Also, I have never been able to use the option of calling a number from the call logs. I click on the call number option, the call never goes through. Yesterday, I called my number from work & it rang through to voicemail where I got a busy signal the first time, & a number not in service message the second time. Called support, was told to enable DMZ. Did that, no change. Is this an isolated incident, or something wrong with settings? Of course, the most disturbing was " this number is not in service"

Any ideas? Thanks for your help P.S. I have a Linksys BEFSR41 v4 router & I did reboot router & adapter several times.

Regarding the call alarm feature, I do recommend you send in a ticket if you have not already. VT is working on a new CP right now...and it makes me wonder if something they are working on is affecting the current call alarm feature.

As for calling out from the call logs, that has never worked reliably, unfortunately. I don't see that feature implemented yet in the new CP...so I'm not sure they are going to support it going forward. We'll have to see on that.

[DracoFelis]

Does that router have uPnP? is it turned on?
Bad idea. Yes, uPnP might make the problem go away, but at the "cost" of removing most of your router/firewall security!

Turning on uPnP means that any virus (or other malware) your computer might get infected with now has complete control over opening ports on your router/firewall! i.e. uPnP is an "all or nothing" type setting. Turn it on for any device, and you have essentially removed router/firewall security for your entire network...

Besides which, anything that can be done with uPnP can be configured "manually" on most routers/firewalls. So just figure out which settings you may need to adjust, and adjust them in your router!