Calls going directly to Voicemail

[littleminx]

does anybody else have the periodic problem of calls going directly to voicemail? sometimes my phone rings once and sometimes not at all.

the caller is simply put directly through to voicemail.

wierd...

[sbradshaw]

Makes me wonder if one or more settings in your ATA are not set correctly for your phone (i.e. ring waveform, ring frequency, and ring voltage). Inconsistent phone ringing, in my experience, is caused by one of these settings being off for your particular phone that you use.

You can call VT and they can work with you to find the right combinations of settings.

[littleminx]

really? thanks!

i'll go ahead and submit that complaint - i assumed that maybe it was just me.

[hrtanya]

If the issue was with waveform or frequency you would likely never hear a ring. The cause is more than likely network/firewall related. These periods of 'random' calls going straight to voicemail are likely caused by something in your router. I would suggest setting up Port Forwarding or a DMZ within your router. For instructions please contact a technical support representative.

[littleminx]

They have instructed me thusly (in case this same thing is happening to someone else):

If you are having problems with your service, then you will need to enable DMZ on your network device (router).

Pick up your ViaTalk phone and enter ****, at the Configuration Menu enter 110#. A voice will read you the IP of your adapter. Write this down.

If you are unfamiliar with how to enable DMZ on your router, we recommend visiting the following site:

http://firewalling.com/routers.htm

Choose your router from the list, then click on the section called "Setting up a DMZ for the Netgear [your model here]"

Enter the configuration page for your router. If you are unsure what the IP address of your router is, follow these steps:
- Click Start > Run
- Enter: cmd
- Enter: ipconfig /all
- Your router's IP is the number next to Default Gateway

For example: http://192.168.0.1
Then, enter the setup for your router.

The default username is admin the default password is password.

Under Security in the left hand menu click Rules.

Close to the bottom of this page you will see a checkbox with Default DMZ Server next to it. Put a check into that checkbox. Then enter the IP address of the phone adapter. Click the Apply button at the bottom of the page to save your settings.

Apply/Save changes.

[taylor2767]

They have instructed me thusly (in case this same thing is happening to someone else):

If you are having problems with your service, then you will need to enable DMZ on your network device (router).

Pick up your ViaTalk phone and enter ****, at the Configuration Menu enter 110#. A voice will read you the IP of your adapter. Write this down.

If you are unfamiliar with how to enable DMZ on your router, we recommend visiting the following site:

http://firewalling.com/routers.htm

Choose your router from the list, then click on the section called "Setting up a DMZ for the Netgear [your model here]"

Enter the configuration page for your router. If you are unsure what the IP address of your router is, follow these steps:
- Click Start > Run
- Enter: cmd
- Enter: ipconfig /all
- Your router's IP is the number next to Default Gateway

For example: http://192.168.0.1
Then, enter the setup for your router.

The default username is admin the default password is password.

Under Security in the left hand menu click Rules.

Close to the bottom of this page you will see a checkbox with Default DMZ Server next to it. Put a check into that checkbox. Then enter the IP address of the phone adapter. Click the Apply button at the bottom of the page to save your settings.

Apply/Save changes.

Sorry, but this is not the 'fix-all" for all problems.

[littleminx]

perhaps not, but it's the one they gave me - if you've a better solution please share it. i'm all ears. :)

[taylor2767]

This could be several issues, most likely your ATA losses connection during the time period of your calls or you have a issue with your firewall blocking calls and thus sending them to VM.

[littleminx]

the only firewall i have came with the microsoft XP bundle - unless there is one within my router i know nothing about...

so how do i "fix" the connection loss?

[taylor2767]

the only firewall i have came with the microsoft XP bundle - unless there is one within my router i know nothing about...

so how do i "fix" the connection loss?

Whether you have a wired or wireless router, they all have a firewall. Depending on the brand it comes either enabled or disabled. This all leads back to other threads that recommend sitting the ATA in the DMZ which is outside the firewall protection of the router.