mikesbark
01-05-2007, 01:17 PM
Hi Folks,
ViaTalk's voicemail menu has a programmic error in the voice menu that needs to be corrected. To change your voicemail password the voice menu says "press zero for mailbox options" then "press four to change your password". In reality "four" is to record a "temporary message" and menu option "five" is to change your voicemail password. However, the voice menu doesn't list "five" as an option.
When I first logged into voicemail I followed the menu to change my password and immediately discovered that pressing "four" was to record a temporary message. I exited out and listened to the voice menu again and surmized that the temporay message option was added recently and the menu hadn't been changed yet. I pressed "zero" then "five" to see if thats where the password change had been moved to and, indeed, that's where it was. After changing my password I recorded a "standard unavailable message". Unfortunately, I could never get the standard unavailable message to play when an incoming call went to voicemail. All that would play is "Please leave your message after the tone. When done, hang up or press the # key."
I entered a support ticket yesterday evening about my recorded message not playing. This morning the response I got was that I had an empty temporary message selected. The tech support rep deleted it for me so that my recorded standard unavailable message would play. The empty temporay message was inadvirtently selected when I pressed option "four" to change my password the first time I logged into voicemail. I didn't realize that I had recorded a blank temporay greeting. I sent a reply and explained the voicemail menu error. The follow up response I got back was, "We apologize for any confusion. If you have any other questions, let us know. Thank you."
There was no acknowledgement of the menu problem that I reported to them, not even a "we'll check it out" response, just an apology. Someone at VT must know that there is a problem with the voicemail menu.
I have since submitted a new support ticket to request the voice menu be fixed.
Anyways, I am otherwise a happy ViaTalk customer. Phone service has been great and my number transfer went through flawlessly in less than a week.
/mike
ViaTalk's voicemail menu has a programmic error in the voice menu that needs to be corrected. To change your voicemail password the voice menu says "press zero for mailbox options" then "press four to change your password". In reality "four" is to record a "temporary message" and menu option "five" is to change your voicemail password. However, the voice menu doesn't list "five" as an option.
When I first logged into voicemail I followed the menu to change my password and immediately discovered that pressing "four" was to record a temporary message. I exited out and listened to the voice menu again and surmized that the temporay message option was added recently and the menu hadn't been changed yet. I pressed "zero" then "five" to see if thats where the password change had been moved to and, indeed, that's where it was. After changing my password I recorded a "standard unavailable message". Unfortunately, I could never get the standard unavailable message to play when an incoming call went to voicemail. All that would play is "Please leave your message after the tone. When done, hang up or press the # key."
I entered a support ticket yesterday evening about my recorded message not playing. This morning the response I got was that I had an empty temporary message selected. The tech support rep deleted it for me so that my recorded standard unavailable message would play. The empty temporay message was inadvirtently selected when I pressed option "four" to change my password the first time I logged into voicemail. I didn't realize that I had recorded a blank temporay greeting. I sent a reply and explained the voicemail menu error. The follow up response I got back was, "We apologize for any confusion. If you have any other questions, let us know. Thank you."
There was no acknowledgement of the menu problem that I reported to them, not even a "we'll check it out" response, just an apology. Someone at VT must know that there is a problem with the voicemail menu.
I have since submitted a new support ticket to request the voice menu be fixed.
Anyways, I am otherwise a happy ViaTalk customer. Phone service has been great and my number transfer went through flawlessly in less than a week.
/mike