Softphone takes over as primary phone

[Doobla]

I currently have my viatalk phone set up using a sipura 2100 router to power my home phones. I decided that when I was at my computer I wanted to be able to use my new bluetooth headset and a softphone so that I can talk on the phone and continue to game or work or whatever.

Anyways, once I set up the softphone (eyebeam) then any inbound calls go directly to the softphone but no longer ring to my actual home phones through the sipura. I really would like this either switched or to ring both places. Any ideas how to accomplish this? Outbound calls can be made from either.

Jon

[Doobla]

Through further research I found out that ViaTalk will send incoming calls to the last registered device. By switching off "Register with domain and receive incoming calls" in the SIP config it seemed to solve the problem while allowing me to make outgoing calls.

Now if I could only get the quality better...I am getting complaints about sounding garbled whereas I don't get those same complaints when using phones through the Sipura.

I also have random issues with conference or voicemail services and the like which require you to enter touch tone codes. Often times the service thinks I entered a number twice...haven't figured that out yet.

Jon

[chas3]

Excellent solution. Just tried it with X-lite and it works. Doesn't mess up receiving calls on the PAP2T. I can even use x-lite to call the PAP2T (home number).
So close to this working like an extension of my home phone. Only piece missing is making the x-lite ring at the same time like the simul ring feature does. I guess it would need a different phone number to do that.

[sbradshaw]

I also have random issues with conference or voicemail services and the like which require you to enter touch tone codes. Often times the service thinks I entered a number twice...haven't figured that out yet.

Maybe your DTMF settings are not configured correctly in X-Lite. Here is a link that may help:

http://support.viatalk.com/index.php?_a=knowledgebase&_j=questiondetails&_i=145&nav=+%26gt%3B+%3Ca+href%3D%27index.php%3F_a%3Dknowledgebase%26_j%3Dsubcat%26_i%3D42%27%3EInstallatio n+Guides%2FTech%3C%2Fa%3E+%26gt%3B+%3Ca+href%3D%27index.php%3F_a%3Dknowledgebase%26_j%3Dsubcat%26_i% 3D52%27%3ESoftphone+Install%3C%2Fa%3E

[chas3]

Not having trouble with DTMF....I used the mentioned faq originally to set up x-lite...

X-lite works perfectly by itself if I leave checked the register and receive incoming calls. Of course, that steals the registration from the PAP2 device and only the X-lite rings on incoming calls. Outgoing calls work fine also. Cannot call the home number to get pap2 to ring.

X-lite with un-checked register/receive incoming calls. With this setting, Incoming calls continue to ring home pap2, but not the x-lite. The x-lite works perfectly for outgoing calls. Can call home number and get pap2 to ring. Only thing I am saying is missing on this config is a way to receive calls on x-lite that are ringing at home on the pap2.

[4niyati]

Hi,

Anyone know if this x-lite feature of switching off "Register with domain and receive incoming calls" can be implemented in E61 and also if use a second PAP2-NA with the same Viatalk account?

Regards

Ska


Through further research I found out that ViaTalk will send incoming calls to the last registered device. By switching off "Register with domain and receive incoming calls" in the SIP config it seemed to solve the problem while allowing me to make outgoing calls.

Now if I could only get the quality better...I am getting complaints about sounding garbled whereas I don't get those same complaints when using phones through the Sipura.

I also have random issues with conference or voicemail services and the like which require you to enter touch tone codes. Often times the service thinks I entered a number twice...haven't figured that out yet.

Jon

[Brian188]

Hi,

Anyone know if this x-lite feature of switching off "Register with domain and receive incoming calls" can be implemented in E61 and also if use a second PAP2-NA with the same Viatalk account?

Regards

Ska

Sorry, i'm not sure what you mean by "E61." I was thinking maybe Eyebeam 6.1 but I don't think they are up that far in versions yet. So I can't answer that for you.

As for the a second PAP2: Yes you can add a second, but you will have the same problem as a softphone, where that last device to register with the server will be the one to receive incoming calls.

[4niyati]

Sorry. The E61 is the Nokia E61 SIP phone.

Re: PAP2 is there no way to not register - something just like x-lite does.

Regards

Ska

Sorry, i'm not sure what you mean by "E61." I was thinking maybe Eyebeam 6.1 but I don't think they are up that far in versions yet. So I can't answer that for you.

As for the a second PAP2: Yes you can add a second, but you will have the same problem as a softphone, where that last device to register with the server will be the one to receive incoming calls.

[Brian188]

Sorry. The E61 is the Nokia E61 SIP phone.

Re: PAP2 is there no way to not register - something just like x-lite does.

Regards

Ska

I don't know the Nokia E61, but I can tell you I've never seen a SIP device that you could not do the same as the X-lite as far as not registering. You'll just have to play around and find whatever they call it.

For the PAP2: in the Proxy And Registration section of the Line 1 page (admin/advanced view required) there are 3 options that you'll need to pay attention to. (assuming all other info is set up proxy server, OB proxy, etc.) These 3 are: Register, Make Call Without Reg., Answer Call Without Reg. Set them as follows:

On the First PAP2: (or Line 1 of 1 PAP2)
Register: YES
Make Call Without Reg: YES
Answer Call Without Reg: YES

On the Second PAP2: (or Line 2 of 1 PAP2)
Register: YES
Make Call Without Reg: NO
Answer Call Without Reg: NO

In theory, set up this way the first PAP2 would ring for all calls, and be able to make outgoing calls as well. The Second PAP2 would be able to make outgoing calls but would not ring for incoming. I know this works, but I do not use this configuration, so I don't know if there may complications after several hours, days, etc. I would also note that if you are provisioned, you'd probably want to turn that off.

[chas3]

On the First PAP2: (or Line 1 of 1 PAP2)
Register: YES
Make Call Without Reg: YES
Answer Call Without Reg: YES

On the Second PAP2: (or Line 2 of 1 PAP2)
Register: YES
Make Call Without Reg: NO
Answer Call Without Reg: NO


Might this be backwards? My default settings on my provisioned PAP2T are set like your second PAP2. I haven't tried it.

[Brian188]

Might this be backwards? My default settings on my provisioned PAP2T are set like your second PAP2. I haven't tried it.

No it is correct. But yes the default and provisioned setting are the same as the second, because there is no (should be no) device to conflict with it.

By setting the first one to YES/YES you are telling it to be the ONE that registers for outgoing and incoming calls, setting the second one to NO/NO (default) you are telling it to make and receive calls only if no other device is registered. So in my example above if you unplugged the first adapter (one set to YES/YES) the second would take over and all calls would ring there, until the first device is plugged back in and registers.

Hope that makes sense, it is very hard to explain, and I do completely understand what you're saying, and it makes perfect sense to think they are backwards, but they are not.

[4niyati]

Hi,

Here are some results from the experiment (settings as you suggested with a 2-line PAP2T-NA from Viatalk)

All goes well and there is dialtone on both lines. Calls ring into the first line. After some (seems to me) unpredictable period of time, the second line goes dead - no dialtone, nothing. Line 1 stays good.

If I reboot the box, everything comes back to life and then the cycle repeats.

I tried registration interval of 600 and 60 - same results and could not figure out a pattern (are these numbers seconds?)

Any guidance on what might be going on?

Regards

Ska


No it is correct. But yes the default and provisioned setting are the same as the second, because there is no (should be no) device to conflict with it.

By setting the first one to YES/YES you are telling it to be the ONE that registers for outgoing and incoming calls, setting the second one to NO/NO (default) you are telling it to make and receive calls only if no other device is registered. So in my example above if you unplugged the first adapter (one set to YES/YES) the second would take over and all calls would ring there, until the first device is plugged back in and registers.

Hope that makes sense, it is very hard to explain, and I do completely understand what you're saying, and it makes perfect sense to think they are backwards, but they are not.

[Brian188]

Hi,

Here are some results from the experiment (settings as you suggested with a 2-line PAP2T-NA from Viatalk)

All goes well and there is dialtone on both lines. Calls ring into the first line. After some (seems to me) unpredictable period of time, the second line goes dead - no dialtone, nothing. Line 1 stays good.

If I reboot the box, everything comes back to life and then the cycle repeats.

I tried registration interval of 600 and 60 - same results and could not figure out a pattern (are these numbers seconds?)

Any guidance on what might be going on?

Regards

Ska

I would suggest playing with the 2 settings changing one to yes the other to no, and reversing them. Then maybe reversing the adapters. I've only tried the in the past as an experiment, also not with VT. Bear in mind the PAP2 and VT service are not really meant to be used this way. Essentially you're tricking the devices to work the way you want them to. One thing I have found with VoIP, when you really want to customize service and equipment it involves a lot of trial and error. So you may want to be prepared for that. But over time you really do learn a lot.

[doyle.jack]

Through further research I found out that ViaTalk will send incoming calls to the last registered device. By switching off "Register with domain and receive incoming calls" in the SIP config it seemed to solve the problem while allowing me to make outgoing calls.

This is what I am wanting to do. I am going to use the LinkSys device that VT is sending me to connect my regular phone to. However, when in my home office I want to be able to place calls with the softphone (I am using X-Lite). I can do the same thing you did?

I want incoming calls to ring normally on my phones. I don't mind if they don't ring on my softphone. I just want to be able to place calls on the softphone.

Possible?

[kubiaka]

This is what I am wanting to do. I am going to use the LinkSys device that VT is sending me to connect my regular phone to. However, when in my home office I want to be able to place calls with the softphone (I am using X-Lite). I can do the same thing you did?

I want incoming calls to ring normally on my phones. I don't mind if they don't ring on my softphone. I just want to be able to place calls on the softphone.

Possible?

This is possible, just set the softphone Xten or whatever, not to register for incoming calls and you should be fine.

[drig23]

I'd like to be able to answer incoming calls on both my SPA-3000 and my softphone. I understand from these posts that this is disabled by default. Does anyone know how to enable this?

[Brian188]

It is not possible unless you got 2 passwords from the 2-line/one number deal.

[rbmorse1]

Is there a software Caller Id that you can configure with the SIP information?

[drig23]

It is not possible unless you got 2 passwords from the 2-line/one number deal.

After an incredibly frustrating experience with the support ticket system, I ended up throwing down the couple bucks for priority support to see if I could get setup with this system. 30 minutes of waiting....and waiting...and finally I got someone on the line.
He said ViaTalk doesn't support this. Can anyone confirm that they have the 2 logins/1 line system setup?
TIA,
Dave

[Brian188]

After an incredibly frustrating experience with the support ticket system, I ended up throwing down the couple bucks for priority support to see if I could get setup with this system. 30 minutes of waiting....and waiting...and finally I got someone on the line.
He said ViaTalk doesn't support this. Can anyone confirm that they have the 2 logins/1 line system setup?
TIA,
Dave

VT did offer this for a limited time to NEW customers only. They say that "some time in the near future" they will offer it to existing customers.

Some time in the near future or in the next week or two are favorite lines for them, by the way.

[drig23]

I think the way to do what I need would be to get a second line and do a simultaneous ring to it. Or a call hunt would work. That would be even better, because I want to give someone in the house priority to pick up the phone.
I got a free SIP account with Gizmo. They're my favorite software. I'd be going with them if they supported 911. But, as a backup SIP address, they're awesome.
But, the call hunt and simultaneous ring sections tell me my sip URI (17471412880@proxy01.sipphone.com) is not a valid telephone.

I tried internet call forwarding, but then it doesn't ring my home phone.

Brian or anyone else, do you know a way to trick the simul ring or call hunt feature to use a SIP address without paying another fee?

[Brian188]

Unfortunetly you can not simul ring or call hunt to SIP URL's. You can Forward ALL calls to a SIP URL, but not selectively. This is something that has been asked of VT to add, but no response as to when or even if.

The only work around I am aware of is using the forward options in the PAP2 on the user tabs. But no simul ring option exists there.

[proudlion]

Hello,

I have configured the x-Lite soft phone and it is correctly registered with ViaTalk; However, now my regular phone does not ring when receiving a call. I have played with un-checking the 'register to receive incoming calls' but my regular phone still is not ringing or connecting upon receipt of a call.

Can someone please help?

Thanks,

Jerry

[chas3]

After unchecking "register" in x-lite, power cycle the pap2t so it can steal back the registration. Once x-lite is saved with register unchecked, you can launch it anytime you want without messing with the home phone.

[proudlion]

That did it.

Thank you very much

[jpw94]

I just called tech support to ask this question and they said i must disconnect the adaptor every time i wish to use the softphone. Amazing!