samej71
12-29-2006, 12:02 AM
Hello,
I'd like to weigh in on this topic.
I understand the need to develop new products. It is great for both company visibility and economics. Taking a look at Google, it is easy to see they are very busy producing new technologies and products. They have Google Maps, Google Calendar, etc. And the more they develop, the more they solidify their position as a major player in the industry.
I think it's great that HostRocket/ViaTalk is expanding to new products.
While ViaTalk has an impressive amount of features, the overall service is not as usable or friendly as it could be. I would like to request that development is focused on rounding out usability deficits and "catching up" with some innovations (regarding usability) currently offered by competitors.
Being able to turn various options on and off through the phone by dialing * or # codes, and also through a phone remotely (perhaps through the voicemail system) is a must. It is not convenient or even possible at times to access the control panel over the web to enable or disable features.
For example, I had to leave the house quickly when a relative was in an accident. I did not have time to go turn on the computer, wait for it to boot (it is painfully slow), wait to log in, wait for the web browser to pop up, log into the control panel, choose the forwarding option, and then set it up to forward all calls to my cell phone. (Yes, I know I could unplug the adapter and all calls would automatically route to my cell phone which is what I ultimately did, but that's beside the point.) If I could pick up the phone, dial *72 (the standard code pre-defined in the PAP2 unit to forward all calls) and then the number to forward to would literally take 2-3 seconds.
Again, I understand the need to develop new products, but the lack of some functionality is frustrating, particularly in "real world" use of basic features.
I enjoy the idea of new features and cool gizmos as much as the next consumer, and that is part of what made me choose ViaTalk. I also choose ViaTalk because it seemed like a company that responded in a timely manner to customer concerns and needs. ViaTalk also seemed to have a willingness to change for the better, unlike some competitors who seem to have stagnant products. Therefore I implore you to please make the existing features more accessible before adding more new bells and whistles or developing new products.
Thank you very much for having an open mind and willingness to actively seek out, listen, and thoughtfully consider the opinions of your users. By doing so, you are wisely investing resources into technologies and improvements that will make your (current and new) consumers happy, which will produce a nice return on the investments.
Thank you again..
--James
I'd like to weigh in on this topic.
I understand the need to develop new products. It is great for both company visibility and economics. Taking a look at Google, it is easy to see they are very busy producing new technologies and products. They have Google Maps, Google Calendar, etc. And the more they develop, the more they solidify their position as a major player in the industry.
I think it's great that HostRocket/ViaTalk is expanding to new products.
While ViaTalk has an impressive amount of features, the overall service is not as usable or friendly as it could be. I would like to request that development is focused on rounding out usability deficits and "catching up" with some innovations (regarding usability) currently offered by competitors.
Being able to turn various options on and off through the phone by dialing * or # codes, and also through a phone remotely (perhaps through the voicemail system) is a must. It is not convenient or even possible at times to access the control panel over the web to enable or disable features.
For example, I had to leave the house quickly when a relative was in an accident. I did not have time to go turn on the computer, wait for it to boot (it is painfully slow), wait to log in, wait for the web browser to pop up, log into the control panel, choose the forwarding option, and then set it up to forward all calls to my cell phone. (Yes, I know I could unplug the adapter and all calls would automatically route to my cell phone which is what I ultimately did, but that's beside the point.) If I could pick up the phone, dial *72 (the standard code pre-defined in the PAP2 unit to forward all calls) and then the number to forward to would literally take 2-3 seconds.
Again, I understand the need to develop new products, but the lack of some functionality is frustrating, particularly in "real world" use of basic features.
I enjoy the idea of new features and cool gizmos as much as the next consumer, and that is part of what made me choose ViaTalk. I also choose ViaTalk because it seemed like a company that responded in a timely manner to customer concerns and needs. ViaTalk also seemed to have a willingness to change for the better, unlike some competitors who seem to have stagnant products. Therefore I implore you to please make the existing features more accessible before adding more new bells and whistles or developing new products.
Thank you very much for having an open mind and willingness to actively seek out, listen, and thoughtfully consider the opinions of your users. By doing so, you are wisely investing resources into technologies and improvements that will make your (current and new) consumers happy, which will produce a nice return on the investments.
Thank you again..
--James