Call Record "On The Fly"

[dalydose]

I would love to start the record call feature during the call. When I start the call, I have no idea that I am going to need to record something: directions, a great script idea, etc.

[LStewart]

I second the request. This is the way it was originally implemented (press *1) to record on the fly. Please bring back this feature. The current version is pretty worthless.

[sbradshaw]

Third. Start and Stop during a call. Actually, I don't use the *99, because I usually don't want to start recording a call until I actually get the person on the phone that I want to record. :)

[U S OFF GRID]

Sure would be nice to start record on the fly, as is now the feature is completely worthless for incomming calls and of very limmited use for outgoing.

[RiDdLeR]

I agree...Full use of the feature would be nice..

[bsp0238]

*BUMP* I want this feature back.

[WestSideRick]

Add me to that list too, I'd LOVE that feature!!

[iampedro]

Sweet... Anything that would implement a better way to enable call recording I am up for...

[Heat305]

Nice lil feature it sounds like. The less numbers to punch also would be great. I am all for it.:D

[AMDXP]

Not to mention the fact that's only limited to 30 minutes MAX per the support response I recieved today.

[gaines]

One of the reasons why I fell in love with Viatalk was the ability to record a call by simply dialing *1 during the call. Often times I didn't realize I would need to record the phone call ahead of time. For instance, I would call about an order I placed thinking I'd be getting a straight answer and they'd start giving me the runaround. I'd then be able to start recording the call so I'd have a record of what they told me for later.

Having to designate a call as being recorded is not only limiting, it's worthless for incoming calls! I can only see a handful of times when I'd know ahead of time that I wanted the call recorded AND be placing an outgoing call.

If it aint broke, why gimp it?

[iampedro]

That would be nice to have both *1 and *99 also..

[Heat305]

Has anyone suggested this to higher up? I would really like to see what they have to say about these two features.

[hrtanya]

We are aware of this request, however the previous *1 Call Record feature caused issues with other features. Our engineers went back to the drawing board and created our *99 feature, which is much more stable. The *1 feature is not in production at this time.

[chas3]

Some softphones give this option to record on the fly, and stores the file on your pc. Not ideal, but is a work around.

[Heat305]

Well guys guess we will just need to use the *99 on every call and if you don't really need the recorded message, then you can delete the recorded call after you hang up. It seems like the only way for now. Hopefully they implement something in replace for the *1 that was taken off. Thanks for the info Tanya.

[sbradshaw]

Well guys guess we will just need to use the *99 on every call and if you don't really need the recorded message, then you can delete the recorded call after you hang up. It seems like the only way for now. Hopefully they implement something in replace for the *1 that was taken off. Thanks for the info Tanya.
It's interesting that the *1 (or some other * code) could not be made to work for Call Recording on the fly. I use the GrandCentral service as well, and you can choose to record the call from the start or start and stop the recording during any call (by pressing 4). So somehow they are able to do it effectively.

I just think it is a shame when any provider takes a features and only half works it...even when they know what the customers needs are. I deal with Microsoft a lot...and do some beta testing for them. I get frustrated there too as they suppose to tell me what is best to do my job (support Enterprise-size accounts), ignoring the valuable feedback the customers can provide, and providing tools that could have been more useful had they listened.

In saying this, I'm not saying VT doesn't ever listen. If they didn't, I don't think we would see as many features as we do. But I have seen a lot of features roll out that seem half completed. I would love to see one feature taken at a time, now, and be worked (with the help of the technical customers) until it is a great feature. There are several features I would love to use right now...but they just are not robust enough to be useful. :(

[Heat305]

It's interesting that the *1 (or some other * code) could not be made to work for Call Recording on the fly. I use the GrandCentral service as well, and you can choose to record the call from the start or start and stop the recording during any call (by pressing 4). So somehow they are able to do it effectively.

I just think it is a shame when any provider takes a features and only half works it...even when they know what the customers needs are. I deal with Microsoft a lot...and do some beta testing for them. I get frustrated there too as they suppose to tell me what is best to do my job (support Enterprise-size accounts), ignoring the valuable feedback the customers can provide, and providing tools that could have been more useful had they listened.

In saying this, I'm not saying VT doesn't ever listen. If they didn't, I don't think we would see as many features as we do. But I have seen a lot of features roll out that seem half completed. I would love to see one feature taken at a time, now, and be worked (with the help of the technical customers) until it is a great feature. There are several features I would love to use right now...but they just are not robust enough to be useful. :(

Here Here.

What I would do if I was part of the RND team is when coming up with new features don't say anything to the public. Create a room just for testing out new features with VT's line as if it was a regular customer. Have RND test it from their residential line also at least for a good 6 - 8 months, then implement it system wide. I would prefer a feature not being implemented and then up for three weeks then down again, up for three more then down again. It's not all of us that are experiencing the same issues all at once. But at least have these features work at least a minimum of 95% of the time without having clients submit tickets every several weeks or months. This would greatly reduce ticket submissions and phone support. Only my two cents people, I know there is so many other things to factor in. But don't you guys think it's feasible?

[Lavernesr]

Hi - I'm new to VT - can anyone tell me if there is anyway to use call record for incoming calls - or has the *1 feature completely eliminated that? Just to make sure I understand this correctly, my only option now is *99 which allows me to record only outgoing calls.

[Brian188]

Just to make sure I understand this correctly, my only option now is *99 which allows me to record only outgoing calls.

Yes that is correct. Also do not pause or wait for a dial tone after dialing *99 or it will not record. so dial *991xxxxxxxxxx no pauses.