DishNetwork and Viatalk

[Dub2314]

The DishNetwork installer is coming in a day or two to install DISH Player-DVR 625. The DVR needs to connect to a telephone line (otherwise, there is a extra charge).

Are there any known interoperability issues between the Dish Player (DVR-625) and Viatalk? e.g. Is there anything which would prevent the Dish-DVR 625 from dialing/connecting over a Viatalk Line?

[junianby]

Go into the receivers menu and find the dialing properties and put in *99# in the dial out prefix and your receiver should be able to phone Dish without a problem.

[Dub2314]

I will try this out, and then post the results. Thanks.

[razorr69]

Go into the receivers menu and find the dialing properties and put in *99# in the dial out prefix and your receiver should be able to phone Dish without a problem.Does this work for Direct Tv also? I cannot seem to get it to call out since i have gotten vt.

[junianby]

Does this work for Direct Tv also? I cannot seem to get it to call out since i have gotten vt.

I'm not sure. You might have to call DTV and ask tech support.

[Dub2314]

I will try this out, and then post the results. Thanks.

Set Dialout prefix to *99#. The Dishnetwork DVR now works with Viatalk.

Thanks.

[VTmatt]

You might experience some issues with any kind of data transmission. Does DISH network have a box for an ethernet connection?

[vtjosh]

We use *99 for call record, the suggestions above may not work properly for you - it would likely record the conversation to your inbox.

We've heard a few success stories where user's have installed DSL filters onto the phone line running to the Dish box. It seems to clear up the signal and allow the two services to communicate properly.

- Josh

[Dub2314]

The dialout prefix seems to be working fine for last 2 days.

Does not record the conversation in my inbox.

[FarmerBob]

Has your Dish box actually called in? It will only do that when you order a pay-per-view or charged event through the box. It gets all other info from space.

[Heat305]

Go into the receivers menu and find the dialing properties and put in *99# in the dial out prefix and your receiver should be able to phone Dish without a problem.

What about the Dish Network 322 satellite receiver ? Do I need to set anything so it can dial out? I tried to view my monthly statement and it never had any issues with TWC Digital Phone, it dials out fine. Hooked it to my VT line and it won't connect I get an error. I switch it back to my TWC Digital Phone box and it dials out ok. Any suggestions? Thanks in advance.

[Heat305]

Tested out the service with my 322 receiver from dish. I tried to view my bill on the TV and it would fail. I went to the phone setup menu in my dish receiver and entered ( *99# ) and it worked flawlessly. No call record has been saved in my voicemail box so this is great also. I am guessing the ( # ) sign tells the box not to record it I am guessing. But I thought that you only needed to add a prefix if your connected to a PBX or some sort of system that needs an outside line. With my TWC box it always worked. Can someone explain this part to me. I thought it was only for DVR's and not regular receivers. Thanks in advance.

[Brian188]

Tested out the service with my 322 receiver from dish. I tried to view my bill on the TV and it would fail. I went to the phone setup and entered ( *99# ) and it worked flawlessly. No call record has been saved in my voicemail box so this is great also. I am guessing the ( # ) sign tells the box not to record it I am guessing. But I thought that you only needed to add a prefix if your connected to a PBX or some sort of system that needs an outside line. With my TWC box it always worked. Can someone explain this part to me. I thought it was only for DVR's and not regular receivers. Thanks in advance.

Heat305 & Dub2314, What I think is happening here is the default of the adapter for *99 is to toggle between voice and data transmission. So by adding the *99# prefix you are telling the adapter to dial the *99 first, that is what # does, same as dialing 7-digit number and # to dial it strait out. By dialing the *99# you are then getting a secondary dial tone then dialing the dish phone number, and sending a data transmission (which is the adapter's default setting.) This is also why dialing *99 waiting for a secondary dial tone and then dialing an 11-digit phone number will NOT record, but if you dial *99 and 11-digit number (with no pause or wait) the call is recorded because you are using VT's *99 setting, not the adapter's *99 setting. In other words, VT and your adapter are using 2 conflicting commands for *99. Which one it does depends on how you dial.

This is only an educated guess. So I'm not entirely sure on this one, but it makes perfect sense to me. Hope I explained it well enough for it to make sense to you.

[WestSideRick]

*99 and *99# are 2 seperate functions.

*99 is a feature from Viatalk for call record.
*99# is a feature from within your Linksys PAP adapter for the "Modem Line Toggle Code"

They are 2 seperate distinct functions.

[Heat305]

Thanks for clearing this up for me guys. Nice to have you guys around. Anyone care to share with me how TWC Digital Phone works since I didn't have to configure nothing on their box, ever? And it worked fine with Dish Network.

[Brian188]

*99 and *99# are 2 seperate functions.

*99 is a feature from Viatalk for call record.
*99# is a feature from within your Linksys PAP adapter for the "Modem Line Toggle Code"

They are 2 seperate distinct functions.

Isn't that what I just said?

[Brian188]

Thanks for clearing this up for me guys. Nice to have you guys around. Anyone care to share with me how TWC Digital Phone works since I didn't have to configure nothing on their box, ever? And it worked fine with Dish Network.

TWC doesn't use the Linksys router... Right? The *99 data function is a Linksys default function, so if your TWC line is attached to a different adapter that doesn't have that default function, nor a need to toggle between data and voice. That's why there is no need for a prefix. If you were using say a Motorola ATA with VT service there would be no need for the prefix either. The *99# is not a VT feature or function it is Linksys'.

If your TWC was attached to the Linksys, then TWC doesn't have problems with data like VT does. This is probably why people have so many problems faxing over VT. I would venture to guess that *99# would assist with faxing as well. (Never tried it though, since I don't fax over my VT line.

[Heat305]

TWC doesn't use the Linksys router... Right? The *99 data function is a Linksys default function, so if your TWC line is attached to a different adapter that doesn't have that default function, nor a need to toggle between data and voice. That's why there is no need for a prefix. If you were using say a Motorola ATA with VT service there would be no need for the prefix either. The *99# is not a VT feature or function it is Linksys'.

If your TWC was attached to the Linksys, then TWC doesn't have problems with data like VT does. This is probably why people have so many problems faxing over VT. I would venture to guess that *99# would assist with faxing as well. (Never tried it though, since I don't fax over my VT line.

Thanks Brian188 for the clarification. And yes, TWC doesn't use linksys, they use boxes from Scientific Atlanta. I heard that many people have experienced problems with this brand of modem. I am guessing TWC uses it becasue it's cheaper than the others out there. I always looked at Motorola as top notch equipment for communications, they been around for the longest I can remember. Here is a link http://chsss.com/DPX2203C.htm so you can look at the modem they gave me. What do you guys think? Is Motorola still the best company out there when it comes to communication hardware or have they lost their touch? Do you guys know of anyone that has had issues with Scientific Atalanta personally that you know of? I have ran tests on my Road Runner line at testmyvoip after the tech came to my house and replaced my modem and I am still getting Packet Discards. Cable companies these days don't care it seems to me and since they are the biggest provider down here they know we have no choice.

[hrtanya]

Thanks Brian188 for the clarification. And yes, TWC doesn't use linksys, they use boxes from Scientific Atlanta. I heard that many people have experienced problems with this brand of modem. I am guessing TWC uses it becasue it's cheaper than the others out there. I always looked at Motorola as top notch equipment for communications, they been around for the longest I can remember. Here is a link http://chsss.com/DPX2203C.htm so you can look at the modem they gave me. What do you guys think? Is Motorola still the best company out there when it comes to communication hardware or have they lost their touch? Do you guys know of anyone that has had issues with Scientific Atalanta personally that you know of? I have ran tests on my Road Runner line at testmyvoip after the tech came to my house and replaced my modem and I am still getting Packet Discards. Cable companies these days don't care it seems to me and since they are the biggest provider down here they know we have no choice.

We generally would advise against getting a Motorola Surfboard modem. We have had issues with them, consistently, in our experience.

[Heat305]

We generally would advise against getting a Motorola Surfboard modem. We have had issues with them, consistently, in our experience.

I don't know what else to use because once I get my TWC number ported over to VT I will need to turn in the Scientific Atlanta modem since this is what they use for their Digital Phone service. And the only other modem they use for just the internet is Motorola Surfboard. Any info on exactly what to look for once I have the Surfboard? I have no other modem to use and TWC supplies us with them.

[Brian188]

I don't know what else to use because once I get my TWC number ported over to VT I will need to turn in the Scientific Atlanta modem since this is what they use for their Digital Phone service. And the only other modem they use for just the internet is Motorola Surfboard. Any info on exactly what to look for once I have the Surfboard? I have no other modem to use and TWC supplies us with them.

I don't think you need to turn in the SA modem. Does your TWC phone line plug directly into it? I've never heard of a modem/ATA in one. That's the only reason I could think of that would require you to turn in your modem/ATA after canceling digital phone. If it is just a modem there is no reason you would need to turn it in.

I have a SA modem from Comcast (I do not have their VoIP product) and have no problems.

[Heat305]

I don't think you need to turn in the SA modem. Does your TWC phone line plug directly into it? I've never heard of a modem/ATA in one. That's the only reason I could think of that would require you to turn in your modem/ATA after canceling digital phone. If it is just a modem there is no reason you would need to turn it in.

I have a SA modem from Comcast (I do not have their VoIP product) and have no problems.

Yes Brian188, it is two in one. Once my number gets ported over I can keep it because I am sure the internet will still be up. Unless they call me at home and tell me to bring in the modem so they can issue it to someone that is paying for their Digital Phone service. Click on the link below and scroll down to see the image of the Modem/ATA for TWC from SA. Besides the SA box, for standalone Road Runner TWC issues Motorola Surfboards to customers down here, so if VT has issues with them not sure how reliable my VT line will be. [ Shrug ]
http://chsss.com/DPX2203C.htm

[sbradshaw]

Yes Brian188, it is two in one. Once my number gets ported over I can keep it because I am sure the internet will still be up. Unless they call me at home and tell me to bring in the modem so they can issue it to someone that is paying for their Digital Phone service. Click on the link below and scroll down to see the image of the Modem/ATA for TWC from SA. Besides the SA box for standalone Road Runner I know they use Motorola Surfboards, so if VT has issues with them not sure how reliable my VT line will be. [ Shrug ]
http://chsss.com/DPX2203C.htm

I used a Motorola Surfboard 5120 with VT service just fine (until I switched to FiOS). Now it is collecting dust. I had no problems with my service.

[Heat305]

I used a Motorola Surfboard 5120 with VT service just fine (until I switched to FiOS). Now it is collecting dust. I had no problems with my service.

Thanks for the info sbradshaw, let's see what Tanya drops and say about it so I can look for these issues they have with the Surfboards.

[hrtanya]

Thanks for the info sbradshaw, let's see what Tanya drops and say about it so I can look for these issues they have with the Surfboards.

With your situation, I would simply ask TWC if you can keep the Scientific Atlanta modem. The phone ports would be disabled, but the device would still function as your gateway.

If this is not an option, it's not the end of the world. I would suggest just keeping an eye on your QOS if you do end up getting the Motorola.

[Heat305]

With your situation, I would simply ask TWC if you can keep the Scientific Atlanta modem. The phone ports would be disabled, but the device would still function as your gateway.

If this is not an option, it's not the end of the world. I would suggest just keeping an eye on your QOS if you do end up getting the Motorola.

Thanks for the info Tanya. It's a long shot with TWC letting me keep the current modem. Once my number gets ported over I won't say anything about the modem until they call me and advise me to bring it in. Hopefully they forget and don't call. Can someone be kind enough to tell me how TWC Digital Phone service works? I see most VOIP providers that offer "BYOD" states as long as it is "SIP" enabled it will work. Now is "SIP" something that TWC doesn't use with their modems? Or is this something I would need to unlock in Scientific Atlanta's modems' to work with the VOIP companies like VT? Thanks again. :)

[hrtanya]

Thanks for the info Tanya. It's a long shot with TWC letting me keep the current modem. Once my number gets ported over I won't say anything about the modem until they call me and advise me to bring it in. Hopefully they forget and don't call. Can someone be kind enough to tell me how TWC Digital Phone service works? I see most VOIP providers that offer "BYOD" states as long as it is "SIP" enabled it will work. Now is "SIP" something that TWC doesn't use with their modems? Or is this something I would need to unlock in Scientific Atlanta's modems' to work with the VOIP companies like VT? Thanks again. :)

The Scientific Atlanta modem is likely locked, so you will be unable to adjust the settings within the built-in ATA. I suggest just using it as a gateway. Then, plugging in your router, and having your ATA behind that.

[Heat305]

The Scientific Atlanta modem is likely locked, so you will be unable to adjust the settings within the built-in ATA. I suggest just using it as a gateway. Then, plugging in your router, and having your ATA behind that.

Look what I found searching online. The manual for the DPX2203C states that it supports SIP also. Now if I only knew how to unlock it. I also found them on ebay for sale. Anyone knows anything about these Modems and if they can be unlocked if I acquire on ebay? Thanks again Tanya.

[WestSideRick]

Isn't that what I just said?

I missed your post when I posted...

[uakhmu81]

do I need to pull new line from my pap2-t router to Dish DVR

[bubbanc]

FWIW, I have a Motorola surfboard and am not having any issues with VT service. I don't use DishNetwork, but I do fax on a regular basis and haven't had any issues.

[abaldish]

do I need to pull new line from my pap2-t router to Dish DVR


I have two dish network recievers, And both dial in with no problems.
My line goes out from my router to a punch down block where in turn it goes to all the phones in the house.