mcannon-gso
10-16-2006, 11:14 AM
I wanted to post this to say Thank you to the Via Talk staff.
I was new to VoIP and had a lot of pre-sales questions. They were all answered correctly and within a timely manner. The 2 reps that helped the most was Tom Ryan and Melissa.
I just signed up last week and that went very quickly. I signed up for a BYOD Unlimited sale special $199. When i got home I entered the proxy server, username and password and away I went. The phone was functioning and had a few minor issues.
The ringer on my phone was not working correctly and I was getting a skipping in the outgoing voice. When I called support, Melissa answered and helped me troubleshoot the problem. It turned out to be the phone I was using was a DCT 6.0 cordless (new technology) and it was not responding as all the others do. So in fact there was not much Melissa could help me with, however she did spend alot of time calling me back and changing parameters to fix this issue. I ended up bringing the phone back to the store and the new one is a 5.6ghz and works perfect with the settings that she had helped me setup.
The skipping or fading voice she helped me troubleshoot by doing a ping test. The latency was extreme. She told me that I would need to contact my Internet provider and let them now. Also, I needed to add the Pap2t adapter to the DMZ zone of my router. With this information in hand I then began my own troubleshooting practices to figure out the issue. It turned out that in my router I had a Band Width Management option set on as well as the RIP-2 protocol for my Lan and Wan. I deactivated the Bandwidth management part and the issue got better. I then disabled the Rip-2 protocol on the Lan and Wan, rebooted my entire network and presto. The service is working perfect.
So in closing I would like to say Thank you to the employees of Via Talk that helped me out. I would also like to say keep up the Gr8 work and service..
Sincerely,
Mike Cannon
I was new to VoIP and had a lot of pre-sales questions. They were all answered correctly and within a timely manner. The 2 reps that helped the most was Tom Ryan and Melissa.
I just signed up last week and that went very quickly. I signed up for a BYOD Unlimited sale special $199. When i got home I entered the proxy server, username and password and away I went. The phone was functioning and had a few minor issues.
The ringer on my phone was not working correctly and I was getting a skipping in the outgoing voice. When I called support, Melissa answered and helped me troubleshoot the problem. It turned out to be the phone I was using was a DCT 6.0 cordless (new technology) and it was not responding as all the others do. So in fact there was not much Melissa could help me with, however she did spend alot of time calling me back and changing parameters to fix this issue. I ended up bringing the phone back to the store and the new one is a 5.6ghz and works perfect with the settings that she had helped me setup.
The skipping or fading voice she helped me troubleshoot by doing a ping test. The latency was extreme. She told me that I would need to contact my Internet provider and let them now. Also, I needed to add the Pap2t adapter to the DMZ zone of my router. With this information in hand I then began my own troubleshooting practices to figure out the issue. It turned out that in my router I had a Band Width Management option set on as well as the RIP-2 protocol for my Lan and Wan. I deactivated the Bandwidth management part and the issue got better. I then disabled the Rip-2 protocol on the Lan and Wan, rebooted my entire network and presto. The service is working perfect.
So in closing I would like to say Thank you to the employees of Via Talk that helped me out. I would also like to say keep up the Gr8 work and service..
Sincerely,
Mike Cannon