warbird
04-13-2006, 03:19 PM
I guess it isn't just me when I read some of the other forums but I have detected a change in the way my problems are handled and the way I an perceived by the HR tech staff.
When I first signed up, everyone was very friendly and helpful. They volunteered help and suggestions to help me overcome teething problems with my sites. It used to be that when a server became over-utilized, they would take steps to move accounts to new or under-utilized servers without customers having to keep track for them. Downtime was always minimal and infrequent.
Lately, my site has been down several times a day and sometimes for an hour or more during peak times of the business day. I have called several times and the techs just give me vague responses and sometimes seem unaware that servers are actually down! The response to my last call was almost unacceptable! It was strongly hinted that since I paid for shared hosting that I should EXPECT this kind of service!
I have no problem with short waits to get to tech support. HR has greatly exceeded the standard for promptness in this respect. I DO have a problem with companies telling me that I am less deserving of their best effort because I am not spending more money with them!
When I first signed up, everyone was very friendly and helpful. They volunteered help and suggestions to help me overcome teething problems with my sites. It used to be that when a server became over-utilized, they would take steps to move accounts to new or under-utilized servers without customers having to keep track for them. Downtime was always minimal and infrequent.
Lately, my site has been down several times a day and sometimes for an hour or more during peak times of the business day. I have called several times and the techs just give me vague responses and sometimes seem unaware that servers are actually down! The response to my last call was almost unacceptable! It was strongly hinted that since I paid for shared hosting that I should EXPECT this kind of service!
I have no problem with short waits to get to tech support. HR has greatly exceeded the standard for promptness in this respect. I DO have a problem with companies telling me that I am less deserving of their best effort because I am not spending more money with them!