ViaTalk Server and PAP2 Adapter

[BELATRA]

Looks like the server changes the settings in my PAP2 adapter. My access stops every 20-30 min. The phone becomes silent - no carrier tone.
The phone starts working again after I reenter the password in LINE1 page. It works 20-30 min and than I have to reenter password to get it working.
I tried to submit a ticket about that complaint, but I got no intelligible answer from the customer support.

[HRTimothy]

Please send an e-mail to thedifferece@viatalk.com and our CSMs will receive it directly and can address this for you and can also address the reponse you received before which doesn't sound like it was satisfactory.

[BELATRA]

Thank you, Timothy for your help. Finally I got it working.
It turned out that my account had wrong configuration on your server side. My thanks to Jim Barton who got it found (if only from 3rd attempt). But I spent a lot of my time and health to persuade your guys of my innocence.
I understand that everyone can make mistake. But I hate a customer service which starts troubleshooting with a question like "Please check if your device is plugged in power outlet?" Especially if I get so valued advice three times per day during more than a week.
I consider that as a contumely.
I think it would be very nice of ViaTalk if you move the starting date of my account to that time when I get it working in full and do not charge me for that time when it was not working because of your problems.

[strobes]

Belatra,
Just curios what response you got from Viatalk to reset the starting date on your account?
I completely agree with your comments about support.
In my case I was battling the ringback problems for 10 day until collected log files to show that the
Problem was with VT server and than for 15 more days with VT support until the host I connected to was upgraded. Well to be fair: I have grate voice quality and stable service for last few days.

[mi2radical4u2]

I was out of service for 3 days when Sunrocket went
down.

My number was ported to ViaTalk before my
"Kit/Adapter" was shipped therefore I can not access
my account with ViaTalk.

At least with Sunrocket, I could log on to see "missed
calls" on line.

I have no idea who has been calling my primary number
15024990213 since it was ported to ViaTalk 8/11/2007.

I have posted "tickets" regarding my problem but no one reads them or responds. I spent the last two days on hold
for phone support. Calls keep getting dropped after
holding for several hours. Got in last night around
10:30, Wesley the CSR told my I shouldn't have ported
my number before my letter and "Kit/adapter" went out
from ViaTalk before hanging up on me.

Any help will be appreciated