Troubleticket reply link

[belgian]

When I get an answer to my "trouble ticket(s)", this message has a reply link that does not work. When I remove some code from that link (removing "href="), it works fine.
Weird?!

[Brendan]

Hi,

Your mail client is probably set to only read text emails, instead of html.

-Brendan

[belgian]

I do not think so, clicking on the link you provide there opens a mail-window (with a wrong formatted email address - "http:"- like). If I copy and paste the code in a browser addressfield (and make some modyfications) it works. Not a problem for me.

[belgian]

This is what is being put in the "to:" field of the mail-window:

href=http://www.rocketsupport.com/troubletickets/userreply.php

[Brendan]

Hi,

Its not supposed to be a mail window though, its supposed to be a webpage. If you respond to the troule ticket via email it goes to the wrong place.

-Brendan

[belgian]

That is why I copy and past the link in the browser-address-field and remove (front of link): "You can respond to this by <a href="; back of the link: ">Clicking Here.</a>"

Hope it helps? As I said before, not a real problem and I seems to be the only person with this problem.

[valerie]

Actually, I've been experiencing the same thing and doing the same thing to get around it (cutting, opening IE and pasting the link). I use Outlook Express for mail and it handles other URLs just fine.

[CosmicKD]

Well, I have to say that I've also been unable to read trouble ticket replies in email, for the last two months. I use only Outlook Express. The reply links are not "clickable" and like the others, I've had to do some cut-and-paste with editing into my browser address bar to get there. As valerie reported, I also don't have this problem with any other emailed URLs I recieve. Just those pesky trouble tickets. ;)

[belgian]

Yep, Outlook Express here too. That is why this problem is not "tranparent". I thought I was the only one...

Thank you for the input.

[gnorthey]

I am also an Outlook Expresser, and I have the HTML messages enabled and have been able to recieve and send HTML messages. I belive our MIME type is set wrong.

[Graham]

I think the problem is just that there is code written into the link and it dosn't need to be there. That link has <a>nchor tags and shouldn't. All it needs is the http://blah.blah.blah The <a>nchors should only be in a email that is truly HTML - this one is being sent as plain text. Another hostrocket roll out before testing I'm afraid.