tubby
08-08-2005, 11:06 AM
Hi all -
I just called the HR support line. The tech support girl began by pretending she knew nothing about it, tried to deflect the problem by asking if I knew how to set up a POP account in Outlook. After insulting my intellegence, she went to "look into my apperent problem", and when she came back on the phone she said, "oh, it seems that there was a bit of a problem with our server on Friday, but they fixed it". Then she preceded to say "oh, i think they put up a note on the website about it". Oh, well, I guess that's okay then...
Well, considering that we lost all our mail, I wouldn't consider it fixed. We had 2 sales guys away all last week. They didn't check their mail since the previous Friday. So any new business messages, client correspondence, etc, are gone. Easy enough to explain to current clients, but we are contected by new people every day. Those new contacts could have super lucrative. Who knows how much $$ this "little problem" is going to cost us.
They also keep saying that this is an isolated problem, and should only affect a few accounts. Well, it affected us, at least 3 of the 12 or so clients we have set up with HR (and maybe a few others), it's affected my personal account, and that's just the people I know...
I asked to be transferred to a sales agent at HR, and she played dumb (of course). She offered me a whole 2 months of free hosting. WOW - what's the value of that? A whole $13?? What a friggin joke!!! Why don't they invest that into a better backup system, or some people who know how to handle important data.
Speaking of handling important data, this is not the first time HR has totally messed me up. Last summer, my site was down. No biggy - I can wait for a bit. But it stayed down for like 2 days. I finally checked inwith HR, and after a bunch of "checking into it", they came out and told me that they DELETED MY ACCOUNT. Just some random mishap. They just deleted it - all my files, databases, mail, settings - gone!! I backup things pretty regularly, but over the course of a few days, a lot of critical (and valuable) data gets accumulated. Then, they told me they wouldn't retrieve my stuff from the backup drive. Why? No real answer, but I suspect they were lazy. Pretty serious allegation? Well, why else not? All they would have to do is put the archive on a spare machine, do an extraction, find my stuff, and dump it back onto another server (once they re-created my account, of course). Instead, they offered me 2 months of hosting... another whole $13 for all my business-critical data.
So, back to the current problem. Although they say the mailserver is working fine again, we're still not really recieving mail. We've had customers calling up saying that they e-mail they are sending is just bouncing back. Sigh.
Anyone totally cheezed??
I think I'm going to post this message to every forum I belong to, and mybe my blog too. I've had it with these guys.
I just called the HR support line. The tech support girl began by pretending she knew nothing about it, tried to deflect the problem by asking if I knew how to set up a POP account in Outlook. After insulting my intellegence, she went to "look into my apperent problem", and when she came back on the phone she said, "oh, it seems that there was a bit of a problem with our server on Friday, but they fixed it". Then she preceded to say "oh, i think they put up a note on the website about it". Oh, well, I guess that's okay then...
Well, considering that we lost all our mail, I wouldn't consider it fixed. We had 2 sales guys away all last week. They didn't check their mail since the previous Friday. So any new business messages, client correspondence, etc, are gone. Easy enough to explain to current clients, but we are contected by new people every day. Those new contacts could have super lucrative. Who knows how much $$ this "little problem" is going to cost us.
They also keep saying that this is an isolated problem, and should only affect a few accounts. Well, it affected us, at least 3 of the 12 or so clients we have set up with HR (and maybe a few others), it's affected my personal account, and that's just the people I know...
I asked to be transferred to a sales agent at HR, and she played dumb (of course). She offered me a whole 2 months of free hosting. WOW - what's the value of that? A whole $13?? What a friggin joke!!! Why don't they invest that into a better backup system, or some people who know how to handle important data.
Speaking of handling important data, this is not the first time HR has totally messed me up. Last summer, my site was down. No biggy - I can wait for a bit. But it stayed down for like 2 days. I finally checked inwith HR, and after a bunch of "checking into it", they came out and told me that they DELETED MY ACCOUNT. Just some random mishap. They just deleted it - all my files, databases, mail, settings - gone!! I backup things pretty regularly, but over the course of a few days, a lot of critical (and valuable) data gets accumulated. Then, they told me they wouldn't retrieve my stuff from the backup drive. Why? No real answer, but I suspect they were lazy. Pretty serious allegation? Well, why else not? All they would have to do is put the archive on a spare machine, do an extraction, find my stuff, and dump it back onto another server (once they re-created my account, of course). Instead, they offered me 2 months of hosting... another whole $13 for all my business-critical data.
So, back to the current problem. Although they say the mailserver is working fine again, we're still not really recieving mail. We've had customers calling up saying that they e-mail they are sending is just bouncing back. Sigh.
Anyone totally cheezed??
I think I'm going to post this message to every forum I belong to, and mybe my blog too. I've had it with these guys.