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Mr.G
06-22-2005, 09:34 PM
I signed up last week and received my adapter today. After I made all the connections per the instructions I was uable to get a dial tone.

The power light on the adapter flashes intermittently and the phone light does not light at all.
I use Time Warner road runner cable service routed through a 6 port hub serving two computers.

Viatalk tech tells me it is a problem at my end. Has anyone seen this issue before?

Thanks,
Ed
HRTimothy
06-23-2005, 03:32 PM
The best thing to do is give our office a call at 866-25-PHONE and let a technician help you out. It sounds like you may have already spoken with someone, but if not, give us a call. That's the fastest route to resolution.
Brendan
06-23-2005, 03:55 PM
Do you know how many IP's your isp lets you use? If you have several things already on the hub you may be out of IP's. A way to test this would be to unplug something that currently has an IP, reset your cable modem, then reset the power on your Adapter.

-Brendan
Mr.G
06-23-2005, 05:11 PM
It looks like I have a faulty adapter - HR tech can not come up with a reason for the adapter power light to flash intermittently and continually. I have tried the reset code to no avail.

Time Warner Road Runner claims they do not block any VOIP data.
HRTimothy
06-23-2005, 05:19 PM
It looks like I have a faulty adapter - HR tech can not come up with a reason for the adapter power light to flash intermittently and continually. I have tried the reset code to no avail.

Time Warner Road Runner claims they do not block any VOIP data.

If that's the case, we can get you a replacement so you'll be up and running. Just call our office to make arrangements for that.
Mr.G
06-23-2005, 05:26 PM
If that's the case, we can get you a replacement so you'll be up and running. Just call our office to make arrangements for that.

Hi Tim,
I did that and got disconnected - I emailed them - hopefully that will be more effective.

Ed