CC for Trouble Tickets

[Maurice]

One thing I know I find inconvenient with online mail forms like the trouble-ticket system is that the sender only gets an autoresponse confirmation and ticket number, but not a copy of the actual message. It is possible with PHP to add a Yes/No option for the sender to receive a copy of his/her message. Am I the only one who would find this addition to the trouble-ticket system useful? If so, would Brendan et al. consider adding this feature?

[kylecool]

If so you want to see a whole written log, of what you said and they said, just goto RocketSupport.com , and login with your username and password that you used when you signed up with HOSTROCKET. If you are not a member yet, I suppose there is no way. You could IM Brendan, as he is the one who is usually on AIM. Hopw that helps...

KYLE REILLY

[larryg]

I think having the option to Cc a ticket on submission is a very good idea. Kyle's right about the log, but that only works if you can get into www.rocketsupport.com....

[Brendan]

Everyone with an account has access to rocketsupport.com, and if you request it in the ticket we can cc it to another address as well.

-Brendan