DeadManWalking
09-03-2003, 11:36 AM
My company is going to start a Cancel web site so customers can cancel their future orders by simply filling out a form. I was wondering what would be the best way to compare the cancel db to db that is used to store customer information and order information.
The cancel website will only hold the name, address, and Credit Card Number used. There will not be a customer/order number. The simple Credit Card to Credit Card search will be easy but I was more worried about comparing the rest of the information in case the Credit Card search fail. I was told the "standard" look up was to take the first 3 letters of the first name and the last 3 letters of the last name. If that comes up with more then one record, take that set and see if the zip code matches up and/or part of the street address matches up (counting we do not have very reliable people inputting the information into the system is not going to help this search).
Anyway, any suggestions on comparing the data would be great.
Thanks ahead of time
The cancel website will only hold the name, address, and Credit Card Number used. There will not be a customer/order number. The simple Credit Card to Credit Card search will be easy but I was more worried about comparing the rest of the information in case the Credit Card search fail. I was told the "standard" look up was to take the first 3 letters of the first name and the last 3 letters of the last name. If that comes up with more then one record, take that set and see if the zip code matches up and/or part of the street address matches up (counting we do not have very reliable people inputting the information into the system is not going to help this search).
Anyway, any suggestions on comparing the data would be great.
Thanks ahead of time