Site get hacked? how to fix

[kaipower]

My site just has been deleted completely by hacker.
And what should I do to prevent this problem?

Will HR restore my site?

my website is
http://www.living-stone.net

I can see my DB still alive

[kaipower]

Another Question, HOW Long will it take to recover the site.

Thanks:p

[MattS]

Hi there. Unfortunately, we do not make backups of sites unless the customer subscribes to that service. If you do not have any backups of your site, please submit a TT so that we can see what we can do.

We apologize for any inconveniences this hack may have caused you. We are working to ensure that it does not happen again.

[kaipower]

I already submitted the TT

But you mean that HR doesn't automatic Daily backup the sites?
Because during the sign up HR offer backup (like most of hosting do)!
Or we have to do it our own?

[KLH]

You have to pay $5 for each backup that you want HR to do. A complete waste of money in my opinion. I think HR should automatically do this, but they don't, because they want $$$.

They have had problems in the past where an entire server has lost all data, and the gave the users a couple months free hosting for their loss. So far I haven't seen any HR employee come forward and say anything that you guys will be getting for having unsecure servers.
HR also had a problem where they lost their forums at the end of last year. Luckily they had a backup from about a year earlier, but it is not like that did much good, there was still lots of data lost.

Being the third time I've seen MAJOR data lost since the time I've been here (less than one year), I know that you CANNOT trust HR to do ANY kind of backup services for their customers, they just do not care. I thought that they might learn the first time, or the second time, but 3 times, that is just to many times in my opinion. HR has lost many subscribers because of their poor backup services, or lack there of.

[kaipower]

So we need to pay $$ for them to backup server?
I thought backup server data is really the general service hosting company should provide, because if they can't provide the safty of the files, they should somehow backup their system <-- at least daily or weekly<-- worst Monthly

I now have 5 sites host in HR.

Man should I reconsider the secure of their services?
I don't want end up my all sites are gone, and I have to to do the recovery of all the website over and over.

[MattS]

Data loss is EXTREMELY rare for HostRocket. I can't emphasize that enough. It's sort of like an airplane crash. Even though they occur far less likely than car accidents, when they happen the news spreads like wildfire. The truth to the matter here, is that we take every action to ensure that your site's data will NEVER be lost. The number of customers we have makes it nearly impossible to back up everyone's data.

My suggestion is that you keep a copy of your files on your computer. When you upload something, save it to disk or to a special folder on your computer. Or, you can get the backup service which is reasonably priced.

[y6y6y6]

"Data loss is EXTREMELY rare for HostRocket."

Wrong.

I have sites hosted on two other providers other than HR now. And in years past I've been hosted on three other companies. On the other hosts put together I haven't seen as many total data loss issues as HR has had in the last year.

HR has a MAJOR problem with data loss through security holes.

Hostrocket is great for some things. Which is why I host two of my busiest sites here. But security about the worst I've ever seen. Which is why I back up my sites and databases constantly.

I know these things happen, but don't try and blow smoke up our bottoms. HR has serious security problems.

[AznRetribution]

^ took the words out of my mouth.

[KLH]

Originally posted by MattS
Data loss is EXTREMELY rare for HostRocket. I can't emphasize that enough.


That is an outright LIE. I can't emphasize the number of people who HAVE lost their data to HR in the past 7 months. 3 Servers have lost their data, luckily I guess one of the servers was HR's website server (the server that the forums are on, and the FAQ). The two other servers were both paying customers. Only when they lost all their data HR said "Due to the way we do our backups, we were unable to restore the old backup."
So they said that they DID backup the data, now you guys are saying that you guys DON"T backup users data.

So basically what I can't emphasize enough is that if your business depends on daily backups, then either a) don't go with HR or b) make a daily backup yourself.

But of course you could always purchase HR " daily backup services" for about $150/month to have a daily backup of each day.

[hocus]

A few weeks ago, my account was completely wiped out by some incompetent HR staff member. It was totally their fault and they freely admitted it. So when I asked if they could restore it, they of course said "no, we do not do backups". They offer "two months free hosting" like it was going out of style. Like that's going to compensate me for 6 months of site design. I asked if they could restore the entire server using a mirror image. They said it was not possible. Two weeks later, host61 was hit by a hacker and I again lost a lot of data including my forum. They pat you on the rump, hand you 2 free months and slam the door on you and tell you it's not their responsibility to provide secure servers. It's my fault for not wanting to shell out big bucks for their backup service scam. You're completely right, they're concerned only with making money, not providing a safe place for our data. They could care less, because if they did care, we wouldn't be having this conversation, would we?

[MattS]

Hi hocus. HostRocket strives to provide excellent hosting at an affordable price. There are certain limits as to what you can get out of hosting for $7.95 a month. We provide daily backups for you - all you have to do is log into your Control Panel and download it. We definitely do care about each and every one of our customers; obviously, without you we wouldn't have a company.

Our main concern is our customers. One of our other primary concerns is offering great services at an affordable price. If we added a bunch of servers to use for daily backups of every single site, we would have to jack up our prices to an undesired amount.

If you want help on creating backups, or backing up the files on your computer, please just let me know and I will walk you through it.

Please let me know if there is anything else that we can do for you.

[hocus]

$7.95 a month? Where do you get your information from? I'm a corporate plan subscriber and pay a hell of a lot more than that.
I would use the backup service provided in my control panel, however, I was told (via trouble ticket) it does not back up mySQL databases. So what's the point of providing this service if you can't back up the entire site INCLUDING its databases? Everything EXCEPT my databases is backed up on my local machine, which is why I don't use HR's backup.

[MattS]

Hi again. I did not mean to insult you, or anyone else by what I wrote above. I only meant to say that we strive to keep our prices low and, as a result, sometimes some features are not included that you might like to see.

A great place to learn about how to backup mySQL files is:
http://dev.mysql.com/doc/mysql/en/Backup.html

I apologize for the misunderstanding. Please don't hesitate to post again if you need anything.

[compleks]

AND on that note....

#1 - I lost a lot of code, store setup, information that may have been on there, artwork, designs, portfolios.. and many hours of graphic work.

#2 - I don't think I even want to consider to continue using your service unless there is some huge compensation... because this isn't the first time this happened. A few weeks ago, same number of sites from a similar if not the same hack group dumped on your servers before this! And I had to put in my extra work to get it back up. We have a lot of people behind you but now we are thinking of making a change...

I will be contacting you guys soon to talk more, but I mean just gotta be a little more specific on what happens next time... doesn't make anyone happy.

regards.

[Stotan]

Honestly, you need to learn to back your own site. Backing up should be a process you undertake atleast once a month or when you make a major update. While it is nice for a hosting company to provide such a service it is not their obligation.

Even if Host Rocket did backup files, you should still do it on your own it's a good practice to get into. You should back up your website (including all subdirectories and Databases).

If your information so important that you cannot afford to lose it, then I believe it should be a matter of common sense to always have a current backup.

Do you back up the files on your Personal/Business computer? If you do, then backing up should be a process you are familar with. If however, you don't back up those files, then my question to you would be "How important is your data to you?"

If your site does go down and no backup exist there are a few things you can do:

1) Check your cache and see if perhaps you have it saved from your previous viewing.
2) Check google and see if they have a cache of your site.
3) Check The Internet Archive. In this case: http://web.archive.org/web/*/http://www.living-stone.net
4) If you know of anyone who reads your site frequently, check with them and see if they have the site saved for offline viewing purposes.

I hope this information was helpful to someone.