Hostrocket59 has been down for hours & No Notice!!

[samrocket]

How come, no one is talking about it ? No Notices ?

Is it only my site?

[paolorulez]

host 59 work fines

check this

http://www.rocketsupport.com/serverstatus.php?host=host59.hrwebservices.net

[Viper007Bond]

See also: http://host59.hrwebservices.net/

[samrocket]

Wow , I am stunned , I am speechless !!

Hostrocket suspended my account, they said I need to upgrade to dedicated server .

No prior notice, no acceptable reasons, nothing .
No access to ftp, my server, No Control Panel, nothing, not able to get my to backups .

what a bunch of greedy people looking for money in the most dirtiest way I have ever could imagine of. twisting your arm.

Wow WOW , Welcome To Cyberspace. where no commitment, oh man, just could not beleive all this ???????????

[fac3less]

so far thats happened to 4 people in the past day - obviously there is something going on.

Hm.

[hocus]

Why would they do that? I would think they could at least serve notice and give you the opportunity to fix whatever they shut you down for. That bites....http://www.bricco.org/smilies/freaks.gif

[fac3less]

well thats the problem with virtual servers.. you're cutting into everyone elses cpu time.. so they have to shut you down before they notify you..

or else you mess with a thousand other customers.. better 1 get mad than 1 thousand..

get it ? kinda?

[Tammy]

Any idea what your site was doing that caused the shutdown? Maybe hostrocket had no choice and it was an automatic thing or something.

[samrocket]

Help !

They don't tell you exactly what was your problem!

They are asking me to fix the problem while I have no longer access to my server, FTP, or my Cpanel.

They have been sending me useless answers to my tickets , telling me that I got problem , That's it?

They will probably keep doing this for days? I am sitting in my room trying to elicit Gesus Christ to do help by any way, since both HR Personnel and me are hopeless.

For the first time, I got now a full understanding of the terms : "Reliability" & "Dependability"

This is what they keep telling me :

Your account is using over 42 apache web server processes. This caused the load on the server to spike above 90. You will need to upgrade to a semi-dedicated account.

[fac3less]

Time to bust out the bats!..

and btw.. no need to be so 'explicit' and blasphemous.

[samrocket]

Time to bust out the bats!..

How nice !!!

[Tammy]

Are you going to upgrade? Or what do you think you will do?

[samrocket]

I already asked them to upgrade two days ago, but they did nothing, still my site is down.

I've sent priority messages (costing $3) but still ignoring them and sending useless replies is ther only policy. They billed the cost while they didn't answer (beleive it or not?)

I already lost most of what I've built for months and years.

I just don't beleive this could happen from HR.

Now I just need a backup of my data, and I promise them to forget something called HR. But they wouldn't let me do so .

OH MY GOODNESS, I AM LOSING MY MIND.

CYBERSPACE !!!!????

[samrocket]

Fridays, Saturdays, Sundays, the whole HR staff are off work.

Nice Business !!

[Brendan]

Hi,

Our staff is definately not off all day all weekend, I am looking into this for you right now and will have it resolved as soon as possible. Please email me the specifics of the situation at marketing@hostrocket.com as soon as possible.

-Brendan

[KLH]

Originally posted by samrocket
Fridays, Saturdays, Sundays, the whole HR staff are off work.

Nice Business !!

Not all, just some. They still have the janitors there cleaning up from their weekday parties. ;)

[samrocket]

What is this???

They wiped out my site!!!!

Thy wiped out two years worth of work!!!!

They wiped out my admin dir in my forum. and alot of my forum files, eventhough memebers can still post and any one can be the admin (funny)

I can't upload any old backups, FTP would not accept any transfers!!

In brief, my site is now volunerable to any naive hacker and probably all HR Sites.

WHAT IS THIS ???

Is that a real web service provider or what ????

Don't miss this one: They sent the same old welcome messgae that they sent when I first moved to HR , All the temporary links and so, of course no single link works in there???

They have no time even to search the right welcome messages.

Now, I am getting into the FOURTH DAY with this unbearable mess. I dunno what is coming ??

All I need is my backup files that were there, and I take it from there.

It is a warning to all HR custmers, get away mannnnnnnnn.

[paolorulez]

open ticket in costumer area


HR is good service...

regards

[samrocket]

Originally posted by paolorulez
open ticket in costumer area

HR is good service...


I thought so until last week.

My site hase been down now for 5 days with no reasons at all, I already lost most of my business and customers, NOW, it doesn't matter to me any more.

You know what I found out??

HR selects sites with high traffic, because they know that it matters to their owners. because they know that you would care much, more than the customers with personal-page sites or low-traffic sites.

They shut down your site.

They claim that you exhausted their servers.(poor guy)

They ignore your tickets for 3-4 days with a single or two unworthy answers.

you beacme stunned, then mad, in the third day, you just want your site back, they disable your site, FTP , SSH, & Cpanel so that they ensure you can not backup , transfer, or download your files to anywhere else.

Then they tell that you must upgrade to the next plan.

Since they are holding your data, and ignored your tickets (including costy priority ones) , YOU Finally agreed to the upgrade .

This is a smart but a cheap and dirty policies to solicit money from active-sites owners , Unfortunately this is what is going on.

Advice :

people with Low-Traffic sites >>>>>>> You are safe.

people with High-traffic sites >>>>>> keep daily backups in your PC, and have the other alternative service provider ready at all times, change your DNS and let go.

By doing this, you keep your customes, money, time, nerve, and your months or years' worth of work .

[Viper007Bond]

I highly doubt that they randomly pick high traffic sites and force you to upgrade for no reason.

High traffic sites 'cause a mich heavier load on a server than a low traffic one which is a completly valid reason to have them upgrade.

[vanselus]

Sounds like something is going on other than the accusations. I've been a relatively high-traffic customer for a couple years now, and the man's never tried to get me down.

In fact, they've been nothing but friendly and helpful.

Your story reeks of conspiracy theory. If HR did what you say, they wouldn't have any customers left except the little guys.

If your business and customers are so important to you, why aren't you on a dedicated host?? Rackfast's rates are extremely reasonable.

[fac3less]

Very sorry to hear that sam.. but I won't take your warning with a grain of salt.

I thank you and a few others.

Let me know if you need anything, I have a spare server.

[Tammy]

I doubt there is any conspiracy at hostrocket. More likely, they simply have some kind of automatic software that shuts down sites that hit a certain level of activity and it takes them a little time to figure out what happened. I think it is a good idea to think in advance about just how active a site you have and plan accordingly, a real active site simply costs more to operate, one way or the other.

[Viper007Bond]

Originally posted by Tammy
More likely, they simply have some kind of automatic software that shuts down sites that hit a certain level of activity and it takes them a little time to figure out what happened.
No, someone from HR said in another thread that it was done manually and is a judgement call based on a number of factors.

[vanselus]

Yep, that's been discussed many times. HR believes in a more hands-on approach. Sometimes it's slower, and sometimes there's mistakes - but it's 99.9999% more fair.

9 out of 10 dentists agree!

[paolorulez]

samrocket is competitors:D

[vanselus]

Originally posted by paolorulez
samrocket is competitors:D

:D you think so really?

That would be quite a compliment - that the competitors feel threatened enough to resort to posting on the HR forums.

[Viper007Bond]

Originally posted by vanselus
Yep, that's been discussed many times. HR believes in a more hands-on approach. Sometimes it's slower, and sometimes there's mistakes - but it's 99.9999% more fair.
Well I believe it was more that it'd be hard to write a script to do that...

[vanselus]

It wouldn't be too hard to write a program that checks status and flags a problem account though, right?

[Viper007Bond]

Go find the thread - Graham or Timothy said it wouldn't be easy.

[vanselus]

Originally posted by Viper007Bond
Go find the thread - Graham or Timothy said it wouldn't be easy.

I'm too lazy to find the thread so i'll just choose to believe you. For now :)

[Viper007Bond]

Well since you're believing me, the contest is over. You lost and can stop posting now. ;)

[vanselus]

When I said "for now", I had no idea that the time I spent believing you would be so short :D

(this is starting to feel like instant messaging)

[Viper007Bond]

Or Viper007Bond-and-vanselus-both-really-want-that-monitor-but-are-resiting-the-urge-to-spam-but-are-really-close-to-doing-so. ;)

If we aren't careful, out posts could turn into spam and then we'll be shooting ourselves in the feet...

[vanselus]

The good news is that this thread has been off-topic for so long, that nobody is complaining about HR in it anymore. Therefore we have done HR a service, and thus cannot be spam.

Boom.

[Viper007Bond]

ROFL. That was good. :) You should be my PR guy if I ever become famous...

[vanselus]

Yeah well, I write all the text for the catalog, and i'm the closest thing to a marketing director Bite has.

So go figure...

If you ever get famous, i'll definitely do your pr. :D

[Viper007Bond]

And you'll be able to wash my Viper too. :p

[vanselus]

I'm going to pray you're talking about a car.

[fac3less]

I think you can both work for me.

Van, you can wash my feet.

Viper, you can wash my feet too. You'll both be lucky because you'll get to touch my feet.

[Viper007Bond]

Originally posted by vanselus
I'm going to pray you're talking about a car.
You have a dirty mind...

[vanselus]

Fac3less, hey! You're late to the party :) I was wondering where you and KLH were at!

[Viper007Bond]

BTW - Van, how many posts did you have pre-contest (how many count)?

[vanselus]

Would you believe.... 700?

[Viper007Bond]

Originally posted by Tammy
More likely, they simply have some kind of automatic software that shuts down sites that hit a certain level of activity and it takes them a little time to figure out what happened.Originally posted by HRGraham
While we understand this sort of tool would be helpful to our customers, it is very hard to develop. We do not have a script on our end that just tells us that one person is using too many resources. We have to check many things and base our decision around them.

Here are some of them:

* Apache processes being used.
* MySQL queries being run.
* What types of queries(SELECT * yuck) are being run.
* How big are the MySQL database/table they are running the queries on.
* How big their access log file is.
* How many visitors/hits they receive each day/month.
* Is the site powered by PHP, Perl, or HTML?

We would like to provide you guys with a method to know how many resources you are using but it is very hard to write a program that does it. Whether an account is causing problems or not is based on so many factors that it would be hard for a computer program to accurately determine this sort of thing. http://forums.hostrocket.com/showthread.php?s=&threadid=11354

[fac3less]

yeah - been busy for a few days van.. and not really chitty-chatty-kathy mood!

back in it though!

me and KLH were out back selling vans... and the kids we found in them

[vanselus]

Well good to have you back. Yeah I wasn't feeling very chatty there for a while either.

Well Viper, there you go. What made sense to me made sense to them too ;)

or maybe i'm the egg. no wait the chicken. no wait...

[KLH]

Erm, I see my name, but I'm not sure what I am supposed to be doing?!
I will just sit here and look cool ? :cool: